First, I will note the positive. This hotel is very central to all sites in Dublin and so makes a great base for sightseeing if you have very little time available. However, the poor service really created a negative view for us. When I checked in, the service was very impersonal. There were throngs of people in the lobby, and the staff did not focus on our needs as their customers. I explained that I was a Jury's Inn rewards member and asked the staff to please look up my number to add to my account. The staff told me that this was impossible, so we went to the room and I took my membership number down to ask that my number be added to my account. The gentleman told me that he would add it, and that I didn't need to wait while he did because he didn't have time right then. I told him how much those credits mean to me, and he reassured me that he would take care of it. When we checked out the number still was not on my account, they could not find the document with my number on it, and told me that I would have to call the central office to get assistance. No apology. Because of this impersonal service, I would not recommend this hotel. In addition, I contacted Jury's Inn customer service center, and I have had no response to my request.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to review Jurys Inn Christchurch following your stay. Feedback is important to us as it provides a good measure on how we are performing and developing.
I am disappointed to read your comments and would i like to apologize for any shortcomings you experienced during your stay. We pride ourselves on our customer service and it seems that we failed on this occasion.
I have already put into place retraining procedures to ensure your problems are not repeated.
I would also like to give you my contact details so I could discuss your other observations in greater detail.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.