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“Excellent” 5 of 5 stars
Review of The Morrison, a DoubleTree by Hilton Hotel

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The Morrison, a DoubleTree by Hilton Hotel
4.0 of 5 Hotel   |   Lower Ormond Quay, Dublin 1, Ireland (Formerly Morrison Hotel) (North City Centre)   |  
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Ranked #11 of 178 hotels in Dublin
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent”
5 of 5 stars Reviewed August 15, 2013

Just returned from a three night stay at the Morrison. It's hard to add anything further to the great feedback this Hilton has rightly received. The Staff are really nice from the reception to the bar and restaurant. A special mention to the lovely Russian girl serving in the bar area ( Sorry, I have forgot her name ) whom was really sweet and helpful.A credit to the Hotel. The location is excellent near to shops and local attractions. Breakfast and snacks in bar really enjoyable. It was our 30th wedding anniversary, so asked for a nice room and this was gladly granted. I am diamond honors member and stayed in suite Room 333 over- looking the river. Large clean beautiful room.
When back in Dublin we will book into this Hotel with out any hesitation. Well done Hilton and thanks.

Room Tip: Room 333 . Really nice
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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512 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Baltimore, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2013

Stayed only one night in this gem, would have loved to stay longer. Staff was so friendly and helpful, the design of the public rooms and the guest rooms is fantastic. Great thought to very detail. Clean and beautiful. Loved the warm cookie upon arrival. Loved the statue in the breakfast room, enjoyed the gym, just perfect from arrival to departure. Great location, easy to get anywhere as it's in the very center of Dublin. Hope to come back one day!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 10, 2013

Paul Donnelly, Marion O'Connor and Papa should be commended for going out of their way to help us retrieve our bags which Aer Lingus decided to hold in Edinburgh because the plane was determined to be overweight. Thanks to The Morrison staff, our Ireland visit was salvaged. When we arrived in Dublin with no bags we were told that it could be up to 72 hours before the bags could be delivered to The Morrison. With plans to train to Galway the next day, 72 hours was going to muck things up royally. In the 24 hours we spent at The Morrison, first Paul, then Marion, then Papa and finally Paul the following morning badgered Aer Lingus into "rushing" our bags. Paul must have spent a good hour on the phone trying to crack the secret entry to speak with a live person at Aer Lingus. Marion wrote a precise email to A.L. customer service and Papa also did a follow-up. Paul compted a room service breakfast since we only had carry-on essentials and were a bit tattered. The room was excellent with a view of the River Liffey and the location to central Dublin is spot on. The Morrison deserves your patronage.

4 of 5 stars Value
5 of 5 stars Location
5 of 5 stars Sleep Quality
5 of 5 stars Rooms
5 of 5 stars Cleanliness
5 of 5 stars Service

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
91 reviews 91 reviews
91 hotel reviews
Reviews in 66 cities Reviews in 66 cities
264 helpful votes 264 helpful votes
4 of 5 stars Reviewed August 10, 2013

We stayed twice in this remarkable hotel with its enthusiastic staff and caring manager. First time (3 nights) we had a junior suite with a balcony going to the street behind the hotel. Second time (2 nights) we were graciously upgraded to the penthouse suite. This hotel has character.
I would reflect all previous reviewers with regard to location, design etc. The hotel has re-opened not long ago and not all things were going on smoothly yet. However staff (and managers) are on their way. And all did their best to ensure us a great stay. We had some encounters with staff and all were doing a very great job. My only negative so far: I found sound isolation from the hallway a bit week so that I could hear talking guests walking by our room.
Notwithstanding I felt right at home here and I would happily return when coming back to Dublin.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarionOC13, Guest Relations Manager at The Morrison, a DoubleTree by Hilton Hotel, responded to this review, December 4, 2013
Dear Zurich,

Many thanks for taking the time to post a review about your experiences at our hotel.

I was delighted to see that you enjoyed both of your stays with us. As you may know we underwent a refurbishment last year and reopened in February as a Doubletree by Hilton property. With this we had a new system installed in line with Hilton and as expected there was always going to be a few glitches and things that needed to be ironed out. But I am delighted to report that we have no issues with this and that you noticed an improvement from your first stay. Our main priority is to ensure a great customer experience and to display the very best in customer service and I believe we do so. Thanks for your kind words about our friendly and helpful staff. I was delighted to read your comment 'I felt right at home' , as this is exactly the way we would want our guests to feel.

Many Thanks again and I look forward to welcomming you back in the near future,

Kind Regards,

Marion O Connor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
48 reviews 48 reviews
40 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 9, 2013 via mobile

Room was huge. The funky decor was enlighteninf. The cookies at check-in was a novelty. Customer service was really friendly. Restaurant was really good as well. Location wise, couldnt have been better, everything was within a radius of 5-10mins walk.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarionOC13, Guest Relations Manager at The Morrison, a DoubleTree by Hilton Hotel, responded to this review, December 4, 2013
Dear Primrosehill219,

Many thanks for your review of the Morrison Hotel. It was lovely to read.

As you may be aware we underwent a complete refurbishment at the beginning of the year and was glad to see you liked the decor. It is modern but at the same time its warm and comfortable. The Cookie is a trademark of Doubletree by Hilton and every guest gets one upon check in(guests can have as many as they like during their stay also). I was delighted to see that you found the service friendly as we aim for the highest quality in customer service at all times. It was also good to read that you enjoyed your meal in our Morrison Grill, our famous Josper Grill does indeed make some excellend steaks and fish.

Thanks again for you review and we hope to see you again soon,

Kindest Regards,

Marion O Connor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Top Contributor
88 reviews 88 reviews
42 hotel reviews
Reviews in 48 cities Reviews in 48 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed August 8, 2013

We had a great three night stay at the Morrison.
The location was perfect, just across the Liffey from Temple Bar - easy access without the noise! Also easy to get to all the main tourist attractions from here, the hop on hop off bus stops nearby as well.
The hotel has been recently renovated and is all very fresh and modern.
The first night we were given a disability room but when a change was requested we were given a lovely fourth floor corner room with windows looking out over the city - loved it.
We didn't eat breakfast in the hotel but happily enjoyed eating in little cafes nearby. We did have drinks in the hotel and a meal in The Morrison Grill which was really nice - excellent steak and fish.
The service throughout our stay was exemplary, all the staff were helpful and friendly.
Can highly recommend this inner city hotel as a base for a Dublin stay.

Room Tip: If you are given Room 222 and do not require a disability bathroom then you can ask for a room chang...
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Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarionOC13, Guest Relations Manager at The Morrison, a DoubleTree by Hilton Hotel, responded to this review, December 4, 2013
Dear WandTNZ,

Thank your for taking the time to post about your experience at The Morrison Hotel, I was very pleased to read all your lovely comments.
The location of the hotel is indeed ideal for business and social travelers alike as we are very centrally located in the city.
I would like to thank you for writing about your room move also, we are dedicated to providing excellent service and ensuring all guests leave the hotel satisfied and we will do everything we can to make sure this is the case.
I was happy to see that you enjoyed our restaurant and bar and that you found the staff to be friendly and helpful.

Again thanks for your review and we hope to see you again soon,

Kindest Regards,

Marion O Connor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holliston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 7, 2013

Our first stop into Dublin- arrived at 5:00am! The staff was extremely accomodating and friendly. We asked if we were able to check in early just to get some sleep and although they were fully booked, they provided us with breakfast and told us to come back at 9:00am and we could check in (check in is 3:00pm). The dinner that evening in the restaurant was superb, all the staff throughout the hotel were very professional, friendly and exceedingly helpful!
The room was great, huge and comfy bed, all was very clean. Location is ideal for walking and touring Dublin.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarionOC13, Guest Relations Manager at The Morrison, a DoubleTree by Hilton Hotel, responded to this review, December 4, 2013
Dear NataliaM,

Thank you most kindly for your lovely review of the hotel, it was a pleasure to read.

I was delighted to see that we were able to accommodate an early check in for you after your long journey. Thank you for posting about our staff, it is always nice to get feedback from our guests so that we know where we can improve and where we are doing well. We pride ourselves on giving the very best of service and providing a warm Irish welcome to all our guests and was glad to see that this was extended to you.
I am glad you enjoyed your meal in The Morrison Grill also, our Josper Grill is the only one in the country and I am sure you will agree it is of the highest standard.

Thank you again for taking the time to write about our hotel and I do hope to welcome you back very soon.

Kindest Regards,

Marion O Connor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Morrison, a DoubleTree by Hilton Hotel

Also Known As:
Morrison Hotel Dublin
Address: Lower Ormond Quay, Dublin 1, Ireland (Formerly Morrison Hotel)
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin > North City Centre
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Business Hotel in Dublin
#10 Romantic Hotel in Dublin
#10 Luxury Hotel in Dublin
#10 Family Hotel in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Morrison, a DoubleTree by Hilton Hotel 4*
Official Description (provided by the hotel):
The Morrison, a DoubleTree by Hilton is located in the heart of Dublin city centre along the banks of the River Liffey. Templebar & its many restaurants,bars & galleries are located 40 steps across the River. Henry St & Jervis St Shopping areas are on the hotels doorstep with Grafton St a short 10 minute stroll away. Jervis St Luas Stop located directly behind the hotel links it with the IFSC (10 minutes), The CCD (15 minutes) & The O2 (15 minutes). It also links with both city train stations Hueston & Connolly (7-10 minutes) & Dublin Bus Station. Guinness Storehouse, Jameson Distillery, Trinity College & The Book of Kells are all within walking distance. Complimentary Wi Fi throughout the hotel. Hotel guests can also access the onsite Fitness Room. The hotel restaurant features Dublin city centres first Josper Gril & Quay 14 features a musical inspired cocktail list. The perfect place to sip a drink or enjoy a meal as you look out onto the River Liffey. ... more   less 
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