We stayed at the Morrison for seven nights, based mostly on the stellar reviews on Trip Advisor. To say we were disappointed would be an understatement. Paul checked us in - and being Hilton Gold, we expected and deserved an available upgrade. (According to HHonor's policy.) Paul stated that "executive rooms are for the guests who PAY for that upgrade - and they are reserved for business customers." Sorry, Paul, but that is NOT Hilton Honors policy. When we told him that we were willing to change rooms if a better room became available over the length of our stay, he later that day suggested a room change - to a SMALLER room! Unbelievable! Our stay went down from there.
This remodel, which has been touted as making the hotel so much better than it was, is a case of FORM over function. This is a pretentious mess of a hotel. Examples? I have MANY. The lobby LOOKED fairly inviting, until you realized there is really no comfortable place to sit. The business center, which is standard these days in Hilton properties, is ONE computer and ONE printer on a book shelf in the lobby - at which you must STAND - in the open lobby - BY THE FRONT DOOR - to access and use. No, I'm not kidding. If there is another business center for their "business guests" - we certainly were not made aware of it. The room we were in, room 229, had a LONG worthless hallway IN THE ROOM, and a HUGE bathroom which was almost useless, not to mention very, very dangerous! Why? Glad you asked. The floors of the bathroom are ceramic 12-inch tiles which, even when dry, were slippery ALL THE TIME! In your bare or "sock feet" - they were an ice skating rink. When wet, they were even worse. The sink was huge - with a tiny faucet which leaked non-stop - and when you tried to rinse your hands, the water just rushed up onto the counter because of the faucet's position on the sink. The bathroom also had one of those DEEP tubs that are scary to try to get in and out of! There was very little water pressure, which was made even worse because of the "rain shower" NON-adjustable shower head. There was no "American-style" plug-in receptacle in the whole room, which is unusual for a recently updated hotel. There were only two places to plug in a hairdryer or places to style your hair, which were outside of the bathroom of course. But there were NO MIRRORS by the plug-ins. Instead, they had a pretentious "saying" on the wall. Form over function. GIVE ME A MIRROR SO I CAN STYLE MY HAIR, please and forget the prose! There were "trendy" little uncomfortable chairs instead of a couch in the room, and no bureau drawers for your clothes. This room had a closet and a lame little pull out drawer from the desk that was - no exaggeration, less than two inches deep. Again - not kidding. There was water damage to an entire piece of floor molding which gave the room a run-down look. Another example of "form over function"?? They tie a ribbon around ONE bath towel, ONE hand towel, and have ONE wash towel in the bathroom - for TWO people. They have another "ribbon tied" set above the closet outside the bathroom. Really? Forget the ribbon and simply GIVE me enough towels! In the BATHROOM! There was no ice maker on ANY floor. You had to order ice to be sent to your room, which we TRIED to do at 6:00 p.m. the first night we were there. It never came. Now, you may be wondering if we made the hotel staff aware of our displeasure. We did within 30 minutes of arriving. When we went downstairs to start sightseeing, Paul asked us how we liked our room. I asked him if he REALLY wanted to know. He said he did. He took notes on everything I mentioned in this review, and then changed nothing. He said he would "pass along" the concerns to the hotel manager. The manager didn't contact us.
Now - there were some good things about the hotel. Location was great. Beds were fine - but with small, bad pillows. The housekeeping staff did a good job. The breakfast was fantastic - and we received friendly and efficient service from Valeria every morning. She deserves a raise! Daniel at the front desk was friendly and helpful during our stay. Our check out was easy.
I guess we expected too much - like an upgrade for Gold HHonors and a "livable" room that did more than simply LOOK good. Think twice before you stay here. You will be treated better - for far less - at Bewleys.
Don't expect an upgrade just because you are Hilton Gold. Ask to speak to Patrick Joyce (genera...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to post a review following your stay with us and for also corresponding with me directly. This has allowed us to work through the issues you experienced and afforded me the opportunity to explain some of the reasons behind them.
During our refurbishment we did put a lot of thought into how the rooms would work for our guests as the hotel is 2 buildings joined together. As such we did not manage to always achieve identical sized or shaped rooms but I think this is what endears many guests to us, in that our rooms are to a high standard and offer all the comforts expected while remaining individual also. I have of course viewed the picture of the skirting board and agree this is absolutely unacceptable and was addressed immediately when brought to my attention. A repair as scheduled did not happen but it is fair to say that this should not have been the experience of any guest and I sincerely apologise for our oversight in this regard.
On the matter of the upgrade as a Hilton Gold guest, I am sorry we could not upgrade up on the day of your arrival. As you know, all upgrades are subject to availability & on the day of your arrival we simply could not accommodate the upgrade which I agree is unfortunate. Having looked into this further, I know Marion our Asst. Reception Manager did contact you the next day offering you a complimentary upgrade to one of our Deluxe rooms for your remaining 6 nights with us & to show it to you, but this was declined.
I was pleased to read that aspects of your stay such as the staffs interaction and our food offering were to a high standard and thank you for having allowed me the opportunity to respond to your post.
With kindest regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.