We stayed at the Shelbourne for 3 nights in March 2008, over St. Patrick's weekend. The weather was chilly and damp, but the hotel was warm and welcoming. Our family of 6 had 3 rooms, and they were all together with 2 adjoining. The rooms were plenty big and quite comfortable. The staff was extremely helpful, especially in helping us find restaurants and pubs. We had breakfast twice in the restaurant, and enjoyed drinks and food in the lounge. This hotel was fantastic, and I would absolutely recommend it.

I was very disappointed with the level of service which myself and a friend received following what I perceived an unfortunate incident in the bar of the Shelbourne a number of weeks ago. A friend of mine and I went into the bar on the recommendation of colleagues. Unfortunateley we were intimidated by some ladies, having reported to the staff that we believed they had pick-pocketed some customers. The bar staff informed us that these ladies were in fact 'well known prostitutes'. The staff did not report the matter to security as we found out shortly afterwards as the ladies approached us, and proceeded to intimidate us until we were forced to leave. We reported the matter to security ourselves on leaving the hotel.

Following our less than satisfactory treatment in relation to the matter on the night, we lodged a complaint to the manager of the hotel. Unfortunately the manager was very dismissive of the fact that we were intimidated out of the establishment by these ladies. While I have tried on a number of occasions to contact the general manager of the hotel, I have not received a return phonecall, nor an apology of our treatment by the staff in the hotel.

I am very suprised and quite upset at the fact that we as customers were left in a very vulnerable situation. I am also very concerned as to the clientele that are frequenting the establishment, and are allowed to carry on in such a manner.

This hotel was awesome. We stayed 4 nights in June 2007 while touring Ireland. The lobby is quite lovely and the restaurants and lounges are just wonderful. We had tea at least one afternoon and ate in 2 of the other restaurants. They do a fabulous breakfast buffet. The location couldn't have been better. It was an easy walk to everything. Our room was just beautiful. The staff was extremely nice as well as helpful. If I recall correctly, we walked to Dublin Castle, National Gallery, Trinity College and actually, the Guiness Storehouse (but that was a really long walk!). It's quite close (walking distance) to Temple Bar where we found a number of good restaurants. In fact, we ate at a tapas restaurant one night that was just great. I would definitely stay here again.

My wife & I spent three nights at the Shelbourne on our first trip to Dublin. The room was very small, it was hard to move around from one side to the other. The bed was fantastic. After touring the streets and surroundings it was a pleasure to get into the bed. The bathroom was a nice size. The services in the hotel were very good - great restaurant and very busy bar. The workout facilities were not to be found.

You can't beat the location. Right on Stephens Green and close to all of the best in shopping, dining, drinking & exploring.