Used this service for the first time recently. Only when on board did I find out that a padlock was required to be used to secure the kennel door once dog was inside it. Informed by crew member that I could hire one from customer service desk for £5 (refundable). This was not a problem it's just it would have been useful to know via the Irish ferries website!
Unfortunately 2 male crew members had a very bad attitude towards me about this and insisted this information was made available via the website. Just checked Irish Ferries website again before writing this and still no mention of use of a padlock.
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