My wife brought me to The Cliff Town House on a recent Friday for my birthday and had booked The Cliff Town House Experience (1 night B&B inc allowance towards evening meal and glass of fizz upon arrival) 1 night package.
Upon arrival at around 4.30pm we went to reception to find no receptionist, we waited for approx 5 mins before she came back and did not apologise for keeping us waiting and no mention of the glass of fizz! After checking in we were told that our room was on the 2nd floor - not strictly correct or helpful as we climbed 5 flight of stairs taking a couple of wrong turns as there, are no signs anywhere, finally arriving at our room out of breath from the climb! Perhaps this is the hotels idea of a gym. There is no lift so if you are not into climbing lots of stairs this is not the hotel for you!
The room was of a reasonable standard but certainly not of a luxury standard that the price should reflect. There was no tea & coffee something that should be offered free in the restaurant if not provided, no bath robes, not enough towels of of a big enough size, no additional pillows, loose handle on bathroom door & a very firm bed.
We were booked into the restaurant for dinner and went to reception for our booking and were shown to our table (still no sign of the fizz) and this is where our experience improved dramatically finding the staff to be excellent as indeed was our meal. When the bill arrived there was no mention of our allowance off the total so I felt that I had to mention this to our server and also the fact that we had not received our welcome fizz. - he apologised and deducted some drinks from our bill and also applied the allowance. The breakfast the next morning was also of a very high standard and I would definitely recommend the restaurant.
When checking out the same receptionist still didn't mention her mistake of the lack of fizz.
In summary I would not be able to recommend staying in the hotel especially at the price my wife paid as there are much better hotels in Dublin at this price range (indeed we have stayed in much better for considerably less) and would recommend that the receptionist is better trained in the art of customer care at this level as she didn't seem to be focused on the hotel guests at all and indeed it felt like the hotel rooms are a bit of an inconvenience in general and the restaurant gets all the focus.
For the price my wife paid we did not get value for money in either accommodation or service and as such will not stay here again but would go to the restaurant again that said there is potential for the hotel side to be of high quality as the building is lovely as is the location but will require some investment and staff training.
- Official Description (provided by the hotel):
- Superbly located Town House with boutique style rooms and wonderful restaurant with great food, superb service and ambiance at great value. Private Dining Facility also available ... more less
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- Also Known As:
- The Cliff Town House Hotel Dublin