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“great staff great breakfast” 4 of 5 stars
Review of Hayfield Manor Hotel

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Hayfield Manor Hotel
5.0 of 5 Hotel   |   Perrott Avenue | College Road, Cork, Ireland   |  
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Hotel amenities
Special Rate
Free room upgrade
Ranked #1 of 24 Hotels in Cork
Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“great staff great breakfast”
4 of 5 stars Reviewed February 11, 2013

Stayed here recently for 2 nights, overall great place to stay. 3 comments the breakfast orange juice was not freshly squeezed even though it said so on the menu, my maincourse of turbot in main restaurant was not hot enough, we were kept waiting about 45 minutes for our breakfast on the second day. Think chef did not recieve original order as others who came in after us got served before us. Thought pool area, steam room etc or is a little lacking. Reception in pool area not always manned as the girls seem to be busy doing treatmengts perhaps. Breakfast was superb. Staff real friendly and helpful. Would go back again.

Room Tip: ``Room with garden view would be nice
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, February 21, 2013
Dear Guest Anne Marie K,
Thank you very much for choosing to stay with us recently and also for taking the time to review our hotel. I was delighted to learn that your overall consensus on Hayfield is so positive and that you consider us a great place to stay. This was fantastic to read as were your comments pertaining to our friendly staff. We are very lucky to have such a dedicated team and it is great to have their efforts and attitude recognised and acknowledged by our guests.
Naturally, I was disappointed to note that there were a few elements to your stay that did not exceed expectation or presented cause for concern. I would like to apologise for these discrepancies, including your lengthy wait for breakfast and the fact that your turbot was not hot enough. I agree that neither experience is acceptable and particularly not at the level of service to which we aspire.
I have also taken your comments regarding our pool area on board. We are currently investigating the possibility of refreshing certain elements of this area and we have recently made some small structural changes so as to facilitate ease of use for our guests. We are continuously looking at ways to improve this aspect of our offering and we do appreciate your feedback on this.
Anne-Marie, I was particularly pleased with your indication that you would come to Hayfield Manor again and I do hope we will have the opportunity to welcome you back in the near future.

Thank you & warm regards,

Ettienne Van Vrede

General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Campbell, California
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 11, 2013

It's been many years since my husband and I lived in our hometown of Cork. Our parents have passed on and our families have moved throughout the world. However, it is just lovely to come back to our native city and know that we will always feel welcome and at home in Hayfield Manor. We stayed there for one week in mid December and it was our third visit in the past few years. This is an absolutely wonderful experience of warmth, luxury and a staff that is one of the best in the business. Apart from the excellent accommodation and first class restaurants, the real beauty of Hayfield is the genuine care, attention and dedication to customer service. How nice to be welcomed back and remembered by the staff from check-in to enjoying a leisurely breakfast or having a delicious dinner. The location is wonderful and within a short walk of the city center or a leisurely stroll across to the peaceful grounds of Cork University. It's also a great location for day trips to many of the beautiful spots of county Cork. Thank you to Deirdre and all of the reception staff for the wonderful welcome and also to Karin who always offers a true Cead Mile Failte! We cannot forget John who is a wonderful host at the bar - where we had probably the best Irish Coffee ever! To the management staff of Hayfield Manor, please keep up the great work and, although we have to travel many thousands of miles to return, we truly look forward to being back again and again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, February 19, 2013
Dear PQ11,

Thank you very much for taking the time to write your kind review, and indeed for choosing to stay with us at Hayfield Manor again during your visit to Cork.

We pride ourselves on our service and our traditional hospitality, and I am delighted that you enjoyed your experience with us. Thank you once again for your lovely review.

It would give me great pleasure to welcome you back to Hayfield Manor again in the future.
Warmest Regards,

Ettienne Van Vrede
General Manager
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Cork, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 11, 2013

As part of my mothers Christmas present I bought her a spa day for the two of us to Hayfield Manor. While the treatment was lovely and the girls working in the spa were very nice the facilities I found to be very poor. The pool is nice not amazing. The steam room and outdoor hot-tub are ok - I have seen nicer in some three star hotels. The relaxtion room is nothing special - its a small room with a fish tank. There is one toliet which didn't flush very well and one shower/changing room. Having gotten into the shower I found that there was no shower gel and the holder was broken off the wall. The hairdryer - if you could call it that is in the same room. The whole place looks like it needs to be freshened up, the linen basket in the room looks like something that needs to be cut up for fire wood. There was no place to plug in a hair straighner so I had to use one of the treatment rooms. Overall I feel its definately not 5 star or anywhere near it. We then deceided to have the afternoon as the reviews had been very good on here - I know now you must be thinking am I been a bit over critical. But my god it really is not worth the €50 they charge. It was nice and thats about as much as I can say on that matter. If you are looking for good valve then the afternoon tea for €25 in Fota is as good if not better. Its presented nicer and the serving dish and tea pots are in much better condition. Overall not impressed - definately can't see were the 5 star rating is.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, February 21, 2013
Dear Guest Cocobell_10,
Thank you very much for choosing to visit us earlier this year and for taking the time to furnish us with this feedback. While I am delighted that you organised a spa day as an element of your mother’s Christmas gift, I was very disappointed to learn that it did not live up to expectation. Your kind comments regarding the treatments themselves and our Spa team are much appreciated and I am glad that you enjoyed these aspects of the Beautique Spa. I would like to apologise that you found the facilities lacking. In the intervening time period since your visit, we have rectified a number of the issues highlighted including fixtures and hairdryers in the shower area. We are currently in the process of relocating and expanding some of the amenities in our spa and we are continuously working to create an area that is welcoming, relaxed and appropriately furnished.
I was also disappointed to read that your afternoon tea was not the amazing experience we would aspire to for all of our guests. As Afternoon Tea is invariably a treat or a special occasion for those who choose to partake, we do always strive to ensure that guests enjoy it as such and are suitably impressed by the service, ambience, food and the tea/coffee. I am sorry that we did not achieve this level of satisfaction on your visit.
Thank you again for this feedback. It isn’t always easy to accept that we have not succeeded in our mission to impress guests and exceed their expectations but all comments, positive and negative, are always welcome as they assist us in constantly striving to improve our performance and offering.
I do hope you will consider returning to Hayfield and afford us an opportunity to showcase our services and facilities in a more satisfactory light.
Warm Regards,

Ettienne Van Vrede
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Newbridge, Kildare, Ireland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2013

We really enjoyed our experience at Hayfield manor, my only criticism was the hot tub/ outdoor jacuzzi was not very hot both times we used it. Other than that we found the rooms, food and overall service really great. The concierge was excellent and so helpful too!.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, February 19, 2013
Dear Sinead M,

Thank you for taking the time to write your wonderful review and also for choosing to stay with us at Hayfield Manor recently.

Thank you also for your wonderful feedback on our hotel. I am delighted that Hayfield Manor made such a good impression on you and your husband. I would like to apologise for the temperature of the jacuzzi, I can assure you that I have had our maintenance team resolve the issue. I hope that this did not inconvenience your stay too much. I want to hank you for bringing this to my attention.

I hope to have the honour of welcoming you back to Hayfield Manor again in the near future.

Warmest Regards,

Ettienne Van Vrede
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2013

We spent two nights over the weekend in hotel and thoroughly enjoyed our time. The staff were always there ready to help, but were in no way obtrusive which I really value. We took a walk into the nearby town centre on the Friday night and enjoyed a great meal and atmosphere. On the following day we took a drive to Kinsale for lunch and then on to Cobh - fantastic country. Then returning to the hotel we took a spa treatment each, followed by a couple of hours or so of relaxing before a great meal in Bistro restaurant - small problem with our reservation, but the staff were extra accomodating and apologetic - we are all human and can make a mistake, it's how you compensate which marks the real quality and Hayfield has it in abundance. We had a real fantastic stay and would really love to get back for longer next time.

Room Tip: Book spa treatments and restaurant reservations in advance - especially the spa - we enquired a week...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, February 19, 2013
Dear JonathanBell82,

I would like to begin by thanking you for choosing to stay with us at Hayfield Manor. Thank you also for taking the time to write your wonderful review.

I was delighted to read through your review, thank you very much for your kind and positive words about , our facilities, our cuisine and most importantly our staff. We pride ourselves on our staff at Hayfield Manor. It is wonderful to see that their calibre shines through.

I look forward to welcoming you back to Hayfield Manor again in the near future.

Warmest Regards,

Ettienne Van Vrede
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cork
Top Contributor
60 reviews 60 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 8, 2013

had a fab overnight stay recently, upgraded to a deluxe room...218, loved every min, had a beautiful dinner in orchids, breakfast 5 star all the way, omlette amazing,
love the bar, some great offers available,
keep up the good work, will be back,

Room Tip: room overlooking the garden a must for quietness, beds are so comfy
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, February 19, 2013
Dear germul,

I would like to begin by thanking you for taking the time to write your review and indeed for staying with us at Hayfield Manor on your recent visit to Cork.

Thank you very much for the review you posted. It is lovely to read such nice experiences. I am delighted to read that you enjoyed your stay with us. Thank you once again for choosing Hayfield Manor. We look forward to welcoming you back.

Warm Regards

Ettienne van Vrede
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westport, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2013

I spent 2 days at this amazing hotel, amidst my travels throughout all of southern Ireland. This was by far the best hotel that I stayed at in all of Ireland, and I recommend it to everyone without hesitation!! It is pure luxury, yet warm and welcoming! It was perfect in every aspect, from aesthetics of the actual hotel, the grounds, the lobby, the staff, the pool, the bar, and the rooms. All of the staff is expert with regards to hospitality and they pay attention to every little detail! We were welcomed by Bart, who provided amazing advice on where to go and what to do. He spent an hour with us just chatting. Leo at reception, Juliette at the bar, and many others whose names I sadly forget were all wonderful! The breakfast was fantastic!!! What impressed me the most, was the woman in charge of the lost and found...Aoife. I had forgotten items at this hotel, and she organized everything for me to make sure I got the items back during my travels in Ireland. Without Aoife, I would never have been able to get my items back. She was accessible and really cared about me. I have NEVER experienced such hospitality and work ethic. Aoife is to be commended and recognized for her amazing work at the Hayfield Manor!! If and when I return to Ireland, I will 100% stay at the Hayfield Manor again and I recommend it to all!!!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, February 19, 2013
Dear Heather G,

I would like to begin by thanking you for taking the time to write your review and indeed for staying with us at Hayfield Manor on your recent visit to Ireland.

I was delighted to read through your review, thank you very much for your kind and positive words about our hotel. I particular like your remark with ref to our hard working staff. I will be sure to forward your kind words to all, in particular Bart, Leo, Julietta and Aoife.

I hope to have the privilege of welcoming you back to Hayfield Manor again in the future.

Warm Regards

Ettienne Van Vrede
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hayfield Manor Hotel

Address: Perrott Avenue | College Road, Cork, Ireland
Phone Number:
Location: Ireland > Province of Munster > County Cork > Cork
Amenities:
Bar / Lounge Spa Wheelchair access
Hotel Style:
#1 Family Hotel in Cork
#1 Spa Hotel in Cork
#1 Luxury Hotel in Cork
#1 Romantic Hotel in Cork
#3 Business Hotel in Cork
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hayfield Manor Hotel 5*
Number of rooms: 88
Official Description (provided by the hotel):
Located alongside the historic University College Cork, Hayfield Manor is set on a backdrop of two-acre of beautiful mature gardens and is just a pleasant stroll to the heart of Cork city. The charming coastal towns of Kinsale and Cobh and the world famous Blarney Castle are a short and scenic journey from the hotel. Residents of Hayfield Manor experience true Irish hospitality with staff dedicated to providing individual & memorable service along with every modern comfort. Spacious bedrooms have been individually designed with elegant marble bathrooms and relaxation space. Residents enjoy exclusive access to The Beautique Spa. The hotel offers two award-winning and distinctive restaurants: Orchids Restaurant specializes in fine Irish cuisine served with great sophistication and the vibrant Perrotts Bistro features Mediterranean and worldwide specialties. No stay in Cork would be complete without sampling the cuisine and levels of service that have earned Hayfield Manor a raft of accolades and titles including the Conde Nast Traveler Gold List, Hotel & Catering 5 Star Hotel of the Year, Georgina Campbell's Ireland Hotel of the Year, Irish Golf Hotel of the Year, AA Irish Hotel of the Year as well as an RAC Gold Ribbon Award for Excellence. ... more   less 
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Also Known As:
Hayfield Manor Cork
Hotel Hayfield Manor

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