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“Perfection!” 5 of 5 stars
Review of Hayfield Manor Hotel

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Hayfield Manor Hotel
5.0 of 5 Hotel   |   Perrott Avenue | College Road, Cork, Ireland   |  
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Ranked #1 of 24 Hotels in Cork
Kerry
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
“Perfection!”
5 of 5 stars Reviewed January 7, 2013

Stayed at Hayfield Manor recently for 2 nights and can genuinely not wait to return. Great staff that could not do enough for us, but in a lovely, discreet manner. Warm welcome in a beautiful hotel. Plush bedroom, great pool and the food was second to none. Breakfast is a fabulous experience and dinner on both evenings was exquisite. One slight criticism, in the interests of fairness, was that the reception in the pool and spa area is quite often un-manned. Unusual to have spa reception duties taken on by therapists, no big deal except that on first visit had no idea where lockers etc were or where to shower (would generally be used to hotels having larger showering/changing areas) and so found ourselves, and several others, wandering around guessing at where to go. Only tiny fault in an otherwise incredible place. Have sang the praises fo Hayfield Manor to everyone we met since returning home, and are literally counting down until our next stay. Keep up the good work!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, January 28, 2013
Dear Kerry82Kerry,

I would like to begin by thanking you for staying with us at Hayfield Manor, and for taking the time to post your TripAdvisor review.

I am delighted to learn that you enjoyed your stay in our hotel. We strive to make our guests feel as comfortable and relaxed as possible, and I am delighted you felt like this during your stay.
Thank you for your further comments on our spa, I assure you I have taken all of your comments on board.

We would be delighted to welcome you back to Hayfield Manor in the not too distant future, for perhaps an extended break this time around.

Warmest regards

Ettienne Van Vrede
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 7, 2013

Visiting during the Christmas season, I was wowed by Hayfield's beautiful festive decorating! It made an already beautiful manor seem like a home away from home.
The staff were attentive without being obvious. A pianist in the lobby added just the right touch of warmth and cosiness.
Favourite features of the hotel included:
- The great spa...complete with outdoor jacuzzi (perfect for a frosty winter's evening)
- The super sized bathroom
- Our dear porter, who not only lugged our very heavy girlie suitcases around, but also provided us with great tips about Cork.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, January 28, 2013
Dear MelissaJ7,

May I begin by thanking you for staying with us at Hayfield Manor and for posting your very positive review.

It was great to read that you enjoyed every aspect of your stay, at Hayfield we make sure no detail to small is overlooked, and feel that attention to detail is very important. It Is great to learn that these do not go by unoticed.

I would like to thank you once again for your wonderful review, and I do hope to welcome you back to Hayfield Manor in the not too distant future.

Kind Regards,

Ettienne Van Vrede
General Manager
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Dublin, Ireland
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 6, 2013

Having to visit Cork for an overnight we had the chance to stay at the Hayfield which we knew of and had eaten at before.As we had a voucher cost was not a factor. We were not disappointed. The Christmas feel was in evidence when we arrived to check in and the hotel was beautifully decorated. We were in a room in the main part of the hotel above reception. The room had that comfortable warm solid feel but had all mod cons and included a putting machine! The piano being played in reception could ne heard tinkling away but did not interfere with a long and pleasant sleep in a very comfortable bed. We were out for the evening so did not have dinner at the hotel. If breakfast is a guide though dinner will need to be taken the next time we visit as it was exceptional. Really good range of juices,breads,meats,pastries. Bucks fizz that you made yourself and the best eggs benedict I have had in Ireland. I could happily plan to visit the Hayfield Manor again and will be tracking for offers over the next year.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, January 28, 2013
Dear daithm,

To begin I would like to thank you for staying with us at Hayfield Manor. I would also like to compliment you and thank you for taking the time to write such a fabulous review.

It was a pleasure to read what an enjoyable stay you had with us. I was also delighted that every aspect of the hotel met and exceeded your expectations. We at Hayfield pride ourselves on providing our guests with the finest service and facilities, and I am thrilled you enjoyed these.

We will always take the opportunity to be of service, and we would be honoured to welcome you back through our doors in the not too distant future.

Warmest Regards,

Ettienne Van Vrede
General Manager
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Paris
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 5, 2013

We stayed at Hayfield Manor for Christmas and New Year and if money were no object we would do the same every year! From the wonderfully warm welcome and the mulled wine and mince pies offered while checking in, to the beautiful decorations and glowing log fires, the atmosphere here on Christmas Eve was like that at a grand country house party with the added benefit of highly professional service. The staff at this hotel are exceptional, warm and charming but also very efficient.

In addition to the cosy bar the hotel has some lovely corners where one can sit with a drink, and the restaurants are excellent. It has to be noted that the restaurants are very popular and booking is highly advisable. The rooms are traditional and very comfortable with lovely bathrooms. The indoor pool and spa area is very attractive and once again the staff working here are superb.

Hayfield Manor is not in the centre of Cork, but it is only a fifteen minute walk and there did not seem to be any lack of taxis. The advantage of not being in the very centre means that there is easy parking and a pretty garden.

This is not a cheap hotel but places of this high standard cost far more in most other cities.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, January 28, 2013
Dear MargotParis,

Firstly may I take this opportunity to thank you for staying with us at Hayfield manor, and for your wonderful review about our hotel.

I was delighted to hear you had such an enjoyable stay with us, and your review was a pleasure to read from beginning to end. Thank you very much for your lovely comments about our staff and for supporting out restaurants. It was our pleasure to make the holidays so enjoyable for you.

We hope to welcome you back to Hayfield Manor in the near future.

Warmest Regards,

Ettienne Van Vrede
General Manager
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Wexford, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2013

We were delighted with our stay at Hayfield Manor in early November and very much wished it could have been for more than one night. Very professional staff who were sincere in their kindness to us. Beautiful bedroom, delicious evening dinner and fantastic breakfast. We are looking forward to returning again and staying longer next time. Don't pass this hotel by, don't even deliberate on it, just book!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, January 28, 2013
Dear BredaHon,

May I begin by thanking you for staying with us at Hayfield Manor, and indeed for taking the time to write your kind review.

I am delighted to hear that you enjoyed your recent stay, I would also like to thank you for your very kind comments about our staff, which I will pass on to them.

We do hope to welcome you back to Hayfield Manor hopefully in the not too distant future.

Warm Regards,

Ettienne Van Vrede
General Manager.
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Cork, Ireland
Top Contributor
69 reviews 69 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed January 4, 2013

Hayfield Manor has a reputation for excellent service, so I sometimes call in for coffee or lunch. Last time I called in I arrived later than my friends who had already been served their tea and scones. I ordered coffee and a scone. The coffee arrived in a lovely silver pot (which could have done with a polish) and the scone was served on a small dish. No knife. No serviette. The scone had been microwaved which ruined the texture, and I hadn't been asked whether I wanted it warm or cold.
The hotel was very busy at the time, New Years Day, however this shouldn't impact on the guests, in my opinion.

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, January 6, 2013
Dear Magscork,

Thank you very much for your loyal custom and for taking the time to furnish us with such pertinent feedback. I was delighted to read that you frequent the hotel for coffee and lunch on occasion and I hope that you will continue to do so in spite of your most recent experience. I was disappointed to note that on this occasion, we did not live up to the excellent service which you so graciously refer to in your review.
I have consulted with all involved and have reiterated the importance of providing food, beverages and service in a manner that is consistent with our mission here at Hayfield - to exceed expectation at all times. I apologise that you did not receive a plate or a linen napkin to accompany your scone as is our service protocol. We do not generally enquire as to the temperature of this item as our pastry chefs serve them straight from the oven but I shall pass this point onto to our Executive Chef and perhaps we can investigate the possibility of doing so going forward.
We were indeed very busy on the day in question but you are correct in ascertaining that this should not impact the service received. Regardless of how busy we are, we would always hope to provide guests with an enjoyable and memorable experience while at Hayfield.

I hope that you will afford us an opportunity to redress this recent negative impression and that you shall return to us in the near future.

Wishing you a very happy new year.
Warm Regards,

Ettienne
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Ireland
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 3, 2013

Back here again for the December Wine Society event and it didnt disappoint!!! The setting was Orchids restaurant and the exceptional menu included delicious canapes with a lovely prosecco, a wonderful chicken and leek tartlet served with a paired muscadet, beutiful pan-fried hake with a sancerre, wild pigeon breast accompanied by a cote de rhone (I think!!) and an absolutey delicious seared sirloin of beef that was mouth watering all followed by really delcious dessert and petit-fours with a lovely desert wine. What a night of decedance!! Superb val;ue for money and delivered with that infamous Hayfile touch of class. Well done to Etienne and team and of course the wine suppliers.. Erne Wines represtented by Donie O'Brien and Richard McMahon..

Stayed December 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ettienne V, General Manager at Hayfield Manor Hotel, responded to this review, January 28, 2013
Dear NCCC,

First and foremost I would like to take this opportunity to thank you for dining with us at Hayfield manor, and thank you for taking the time to write your pleasent review.

I am delighted to hear that you enjoyed your meal with us. I would also like to thank you for your wonderful comments about our Wine Society event.

We will always welcome the opportunity to be of service, and hope to welcome you back through our doors again in the not too distant future.

Warmest Regards,

Ettienne Van Vrede
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hayfield Manor Hotel

Address: Perrott Avenue | College Road, Cork, Ireland
Phone Number:
Location: Ireland > Province of Munster > County Cork > Cork
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cork
#1 Family Hotel in Cork
#1 Romantic Hotel in Cork
#1 Luxury Hotel in Cork
#2 Business Hotel in Cork
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hayfield Manor Hotel 5*
Number of rooms: 88
Official Description (provided by the hotel):
Located alongside the historic University College Cork, Hayfield Manor is set on a backdrop of two-acre of beautiful mature gardens and is just a pleasant stroll to the heart of Cork city. The charming coastal towns of Kinsale and Cobh and the world famous Blarney Castle are a short and scenic journey from the hotel. Residents of Hayfield Manor experience true Irish hospitality with staff dedicated to providing individual & memorable service along with every modern comfort. Spacious bedrooms have been individually designed with elegant marble bathrooms and relaxation space. Residents enjoy exclusive access to The Beautique Spa. The hotel offers two award-winning and distinctive restaurants: Orchids Restaurant specializes in fine Irish cuisine served with great sophistication and the vibrant Perrotts Bistro features Mediterranean and worldwide specialties. No stay in Cork would be complete without sampling the cuisine and levels of service that have earned Hayfield Manor a raft of accolades and titles including the Conde Nast Traveler Gold List, Hotel & Catering 5 Star Hotel of the Year, Georgina Campbell's Ireland Hotel of the Year, Irish Golf Hotel of the Year, AA Irish Hotel of the Year as well as an RAC Gold Ribbon Award for Excellence. ... more   less 
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Also Known As:
Hayfield Manor Cork
Hotel Hayfield Manor

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