The staff hadn't record of our booking & made a big deal out of sorting a reservation for us (even though the room was available without issue). They seemed to be very concerned about getting our details for security reasons & yet didn't pay attention when we'd answered their questions - as a result we were asked our names three or four times! Bar service was understaffed and they didn't have a good strategy for dealing with customers in order of their arrival to the bar - very frustrating & slow service as a result. Everywhere in the hotel seemed to be very hot! Rooms were stuffy & uncomfortable. Disappointing as the rooms looked nice & were of a good size with a nice bathroom (liked the idea of a seat in the shower! But shower temperature was a bit lukewarm & pressure too low). Food in restaurant was just not up to scratch - 2 star at best but restauarant staff were pleasant & helpful - breakfast menu was good & varied choice (standard grand but a cooked breakfast is hard to get wrong). This hotel has the potential to "pull up its socks" & earn the 4 star rating...the setting is nice (pity the rest of hotel isn't as nice a style as the front reception but it's not bad), the location is good & handy to cork city. The staff needs to be a little more consistent in their service standard, the heating system needs to be sorted (in rooms & restaurant), the bar staff need better training & the standard of food served needs a major overhaul! If I were staying again I certainly wouldn't eat in the hotel's restaurant. I think at it's current offering this hotel is closer to 3 star.
- Official Description (provided by the hotel):
- Located in the leafy suburbs of Douglas, yet minutes from Cork City centre, The Maryborough has a character and style all its own. The hotel delivers a unique experience in an exceptional atmosphere. From the moment you enter, we will guarantee you a level of personal service and care designed to match the exquisite surroundings of our 300 year old listed gardens. You'll also have an award winning restaurant, state of the art leisure centre with pool and luxurious ESPA spa on your doorstep. And for the families, be sure to visit our on-site pet farm and enjoy our outdoor games and activities. ... more less
- Reservation Options:
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- Also Known As:
- Maryborough Hotel And Spa
- Maryborough Hotel Cork
- Maryborough House Hotel