We stayed here for a few nights in December. We’d stayed once before a few years ago and liked it, so decided to return even though the rate we got this time wasn’t as good. Our room was pretty standard for a hotel like this – modern, boring decor, but clean and big. We did, however, have to walk through a very noisy bar and restaurant area to get to it. Also, for those that might not like the idea, be warned that in our room the bath was in middle of the room, not separate!
The hotel grounds are lovely but being winter we didn’t really get to explore them much. I can imagine they’d be much nicer in summer. The hotel staff were also lovely and friendly – can’t fault them.
The big disadvantage of this hotel seems to be that it’s a very popular wedding venue. There were weddings on two of the nights we were there so the car park was very full and we had to park far away from the entrance when we returned from our day trip, and the lobby and bar areas were extremely packed and noisy until late into the night. We tried to enjoy a quiet drink one night but gave up and went back to our room as we couldn’t hear ourselves talk over the noise. One of the bar staff did offer us free coffee to compensate for the noise, but it was a nice, quiet drink we wanted and not coffee so we declined the offer.
Overall this hotel was pretty good, but it’s just a shame about all the noise from the weddings disturbing other people’s stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We appreciate you taking the time to submit a review to share the experiences of your December visit to the hotel. We’re delighted that you chose to return to the hotel and allow us to be a part of your Christmas season celebrations. Thank you for your compliments in reference to our friendly staff. Our team is so important in enhancing the guest’s stay and ensuring they have a wonderful experience. Thank you also for your kind remarks of the hotel grounds. We do hope you have the opportunity to return and see the gardens in full bloom while relaxing outside in the fresh air. We are dishearten to hear that some aspects of your stay did not live up to your expectations. Our spa jacuzzi rooms do have a stand alone jacuzzi bath as part of the room; however, we have a number of standard rooms with a full separate bathroom that may better suit your preferences. Some of those rooms also have garden facing views. I would like to offer my apologies for any inconvenience you felt due to the wedding. I will be passing your feedback on to our management team for discussion as we want all of our guests to feel comfortable and looked after during their stay. Please know that apart from the drinks reception, the wedding group is hosted in a private function room of the hotel as we try to keep the impact to residents at a minimum. We would, however, like to offer the option for any of our guests to take their drinks to our Spa Tea Pavilion where you would be able to sit in comfort and have a quiet drink in the tranquil surrounds. Our apologies this offer was not extended to your during you stay. Thank you again for your review. We hope that we will have the opportunity to welcome you back to the hotel in the future.
Digital Marketing Executive
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.