Receptionist that I had to deal with would need to remember that she is employed in the service industry; her skills were sorely lacking on our arrival. A simple check in turned out to be quite an ordeal. Since I dislike credit cards and don't have one, the receptionist responded at once that "we will require full payment upfront so".......... I have stayed in many hotels before ( most of them more deserving of 4 stars than this hotel ) and have never been so demanded of. I like to pay either by cash or with a direct debit card and so I told the girl, I also told her that I would not pay as she asked but that I would pay in full at the end of my three night stay. Sadly this would not be the last of my dealings with this person, suffice to say that I don't think that we would ever share a polite word if we were to meet again.
Reception staff should always remember that they are the face of an establishment and that first impressions are VERY important to a guest.
Ordered the Indian chicken curry at the bar and the chicken was uncooked ( even though it was cut quite thin ). The bar manager / supervisor was doing the rounds at each table and enquired if everything was ok?, but before I could reply he had moved on to the next table. Not good manners at all. Finally I tidied up my own plates to make room and stopped the same manager and told him that if he had waited for an answer I would have told him about the meal.
I will say that the other members of staff were very professional and well turned out, very friendly and professional.
- Official Description (provided by the hotel):
- Located in the leafy suburbs of Douglas, yet minutes from Cork City centre, The Maryborough has a character and style all its own. The hotel delivers a unique experience in an exceptional atmosphere. From the moment you enter, we will guarantee you a level of personal service and care designed to match the exquisite surroundings of our 300 year old listed gardens. You'll also have an award winning restaurant, state of the art leisure centre with pool and luxurious ESPA spa on your doorstep. And for the families, be sure to visit our on-site pet farm and enjoy our outdoor games and activities. ... more less
- Reservation Options:
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- Also Known As:
- Maryborough Hotel And Spa
- Maryborough Hotel Cork
- Maryborough House Hotel