Stayed here Friday the 24th of May with my husband and two daughters. We had interconnecting which were beautiful, clean and spacious. I had an exam the following morning and none of us could sleep for the night due to hall door banging beside our rooms for the whole night. My husband mentioned this to reception the following morning to which he was told it would be looked at. I went off to my exam and when I returned my daughter showed me her foot which was bleeding quiet bad, she explained that they had been for a swim in the pool and as she was getting out there was a piece of broken plastic on the grate which sliced her little toe. I went down to reception to look for a first aid kit and was directed towards the leisure centre where a girl gave me some antiseptic wipes and a plaster. They asked where the broken piece was and said it would be looked at.
At no time did any of the staff show any concern or ask to see my daughter to see was she ok let alone offer a sincere apology.
I sent an email to the manager when I returned home to express my disappointment in the stay and he sent me back an email asking for my number so we could discuss the matter further. I sent the information on to him over a week ago and never heard a word form him.
This to me is very disappointing as apart form the door banging and the poor dealing with my daughter we would of returned to this hotel as we have family in Cork and travel there quiet often.
I've just checked my emails again and as of today I still have not received an apology or a message to see how my daughter is doing.
- Official Description (provided by the hotel):
- One of the best located hotels in Cork City, The newly refurbished Maldron Hotel Cork is found in the heart of Corks historic cultural quarter, nestled by the famous Shandon Bells and on the doorstep of Cork newest premier shopping district, Opera Lane and Corks main thoroughfare St Patrick's Street. With superb accommodation, excellent dining and full leisure facilities in Club Vitae Health Club, this hotel is perfect for both business and leisure visitors. ... more less
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- Also Known As:
- Cork Maldron Hotel