were inflexible with check in times and i was worried we would be late i wasnt sure what time we would arrive however we were told that we really needed to be there before 6pm,, however once i got there the rooms were clean adn modern and we had 2 rooms downstairs which suited us very well, the breakfast and the people we friendly, well situated and reasonable priced
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback, it's very appreciated. We're very happy to hear that you had a good stay and it was really nice to meet you and your family. We hope to see you again one day - you are always very welcome.
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We are sorry about our arrival time policies not completely suiting you. I think I can remember that you had initially wanted to check in some time after 9pm, but weren't sure when. Our latest check in time on day of arrival is usually 7pm-ish (not 6). We wanted to comment on this (not specifically related to you, but generally), as it has come up a few times now. We also wanted to point out that the issue here is check-in times, because after you have checked in, we have absolutely no restrictions or curfews - you are of course welcome to come and go as you please (including coming back as late as you want to.)
I think that we are very flexible if you consider that we are able to check guests in any time between 12.30pm and 7pm-ish on day of arrival (we do ask for a more approximate time between those hours of course - so that we are able to organise our day and run some errands - and all that we ask is for a wee call if those agreed hours were to change...) We also understand that delays can happen... Many B&Bs have far stricter policies than that!
We have always appreciated that we are *usually* not suitable for late check-in's (please ask though - we can sometimes make exceptions during quieter periods), but we always mention this before any booking is taken to make sure those small restrictions are going to be OK for you. Being a B&B and not having any staff, working 7 days a week from early in the mornings, we do need to put some limitations on how late we can check guests in. It would be great to have the abilitiy to have a 24/7 reception as a hotel does, but as we do everything ourselves, it is unfortunately not possible and not something we can really change unless we turn INTO a hotel. Also note that our check-in hours are the hours that the majority of our guests want to check in at - so usually there are no problems. If we are not able to accommodate a late check-in we are more than happy to suggest other accommodation in the area.
We do also appreciate that if you are more used to going to hotels or larger guest houses with 24/7 receptions (though I'm sure they have restrictions too!), then arrival time policies at Bed & Breakfasts are going to seem a bit odd. Until we started the B&B, we probably would have thought so too. We hope that most of our guests understand our reasons for these small restrictions, which are very typical of B&Bs - we are not in the minority!
Thank you again, and for giving us the opportunity to comment on the above.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.