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“Don't book dinner B&B” 3 of 5 stars
Review of Holiday Inn Express Hamilton

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Holiday Inn Express Hamilton
3.0 of 5 Hotel   |   Keith Street, Hamilton ML3 7BL, Scotland   |  
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Ranked #1 of 4 Hotels in Hamilton
Scotland
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
52 helpful votes 52 helpful votes
“Don't book dinner B&B”
3 of 5 stars Reviewed June 17, 2013

Stayed here for one night on business on the 16th June. The room was fine. Bathroom very clean and bed comfortable however I was kept awake for much large parts of the night by the noise coming from the interconnecting room. I notice this has been mentioned a lot here and I strongly advise that management stop placing people in these rooms unless they are going to use the connecting facility. It was indeed as if the other people, some children chatting in French were just a few feet away. Hardly a crime but given that there is not a standard wall it becomes a problem.

My other complaint which was "listened " to on my departure was that expotel booked me on a dinner b&b rate. The reception staff on arrival were very polite however there was no restaurant facility available last night. Instead I was told that I could go to Frankie and Benny's or select from a reduced menu. Being alone, I didn't want to sit in F&B alone so I chose the in house menu. I could choose a panini, nachos or a Chicago Town pizza. This is not acceptable and I look forward to hearing the justification from management as to how you can price a supermarket pizza, blatantly described as that at £12.50?!!! They are currently in the supermarket at £3. My local Italian which serves log fired pizza charges 9.95 in the centre of Edinburgh! This is outrageous and is simply designed to rip customers off at a 400%+ mark up. The nachos I had we're equally ridiculous at 6.50 . Totally dry and served with ice cold salsa and meagre amount of cheese.

Starving from this experience, I went down for the included continental breakfast as I was told that this was what was included. the continental selection consisted of 4 individual yogurts toast and cereal. Perhaps more was added later but that's all that I could see.

If you are a business traveller and require dinner I would strongly advise to go somewhere else. I noticed the restaurant is advertised on the website but this appears to just be a false way of securing revenue unless they refund expotel for the dreadful microwaved rubbish I was offered at massively inflated prices. Yes you are close to other options however I was tied to eat here due to the expotel rate. I would advise all business travellers to reconsider booking here at dbb.

I will avoid in future and aim for one of the chains that can offer better facilities. Also no wifi in the rooms. I found that strange given how modern the hotel was.

The staff at reception listened to what I had to say and said thank you for my feed back. I look forward to hearing some kind of explanation for this.

Room Tip: Ask for one without an inter-connecting door
See more room tips
  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, June 19, 2013
Thank you Mr Armstrong for your feedback on the stay that you had with us on Sunday night.

I am sorry that your time with us was not as comfortable or an enjoyable as it could have been, the use of the interconnecting rooms is something which we try to manage in an effective way, and from your feedback, this was not done as well as it should have been.

In terms of the dining aspect, the hotel offers a full menu on Monday to Thursday nights and at other times, we have our 24hr snack menu available. The snack menu is meant to provide guests with the option to dine in the hotel, however, it should be of an acceptable quality and we shall look into the comments you made about the dishes that your ordered. The rate which you were booked on was not a dinner b&b rate, rather it was a b&b rate with a dinner allowance, and as the bar menu was not in operation on the Sunday evening, hence our offer to dine at Frankie & Benny's.
The complimentary breakfast that we provide for all our guests includes yoghurt, a choice of breads, five cereals, bread rolls, croissants, fruit, sausages, scrambled egg, beans, choice of fruit juices, teas & coffee. The cold items are generally ready before 6.30am for guests who require an early start, but all items should have been in place after 6.30am, so I am puzzled as to your comment about only three things being there.
Do let me know the next time you are coming through to the area and I will ensure that your stay with us is as good as we both would wish. My email address is gm.hamilton@holidayinnexpress.org.uk

Regards

Mark Calpin
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303 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Edinburgh, Scotland, United Kingdom
Top Contributor
92 reviews 92 reviews
92 hotel reviews
Reviews in 46 cities Reviews in 46 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 13, 2013

My first visit to this hotel and I thought it was very good. A friendly welcome was offered when checking in and my room request was honoured. The room itself was clean and well maintained and the bed was comfortable. I had dinner in the bar area and had the burger which was very nice and was freshly cooked, although the food prices can't be described as competitive. There were no disturbances during the night and the shower was nice and warm. Breakfast in the morning was the standard HIEX offering and the seating area was clean and tidy. The biggest bug bear is the car park which is a bit of a trek especially if you can't get parked near the hotel on arrival. I enjoyed the stay and would visit again.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, July 3, 2013
Thank you Chris for providing us with the comments upon your stay with us.

Just to let you know for your next visit, there is a ramp access to the hotel from the car park as well as the stairs at the side of the hotel. I am trying to see if there is any way to put an extra deck on the car park, but it may take a while to get it sorted!

Mark Calpin
General Manager
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Stonehaven, United Kingdom
1 review
4 of 5 stars Reviewed June 10, 2013

Stayed over 07/06/13 with family of 4. Friendly staff and a quality breakfast..Rooms clean and spacious for 2 adults 2 kids. Recommended for a Glasgow visit (15 mins to centre) or an en- route stay.

Corcoran Family

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, July 3, 2013
Thanks Joe for the feedback on your family's stay with us - delighted that you found the hotel to be convenient for Glasgow, hopefully we will see you all again soon, either this year or next for the Commonwealth Games, as it is only a couple of stops on the train?

Mark Calpin
General Manager
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Derbyshire, UK.
Top Contributor
86 reviews 86 reviews
63 hotel reviews
Reviews in 62 cities Reviews in 62 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed June 2, 2013

We stayed one night over the bank holiday weekend. The car park was busy but we found a space and checking into the hotel was fine. The room was made up ready for a family and smelled very clean and fresh.

We found the bar to be expensive and the general area around the bar to be cramped. From the lounge area there was an impressive view of a dumped shopping trolley on the verge which the street cleaner carefully cleaned around.

The bed was uncomfortable and we found ourselves falling into the middle of it. We did tell recpetion as we left and was told that they would let housekeeping know but the rooms are generally used by single people.

Breakfast was the usual Holiday Inn express fayre and fine for what we paid.

Generally the staff were very helpful and attentive.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, June 3, 2013
Hi Jo

Thanks for the review that you have left following your recent stay with us.

Within the hotel we do try to provide a clean, comfortable stay for all of our guests, so sorry that you found our bar area to be cramped, as the mixture of seating styles and areas usually allows something for everyone. In terms of the rogue shopping trolley, it has been returned to its store, but there was no pound coin to be had unfortunately!

It is good of you to mention the service that you received from the staff - every one of us does try to deliver warm, friendly service at all times, so it is good to have the reinforcement.

Regards

Mark Calpin
General Manager
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Liverpool, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 1, 2013

Stopped here on journey home from Aberdeen. Difficult to check in due to crowds of people spilling over from the bar. Parking difficult and not clearly marked. Wasn't told where I could get food with my allowance. Room was clean but very noisy outside on corridor all night. No staff in the breakfast room so nobody to assist when another guest set the toaster on fire!
I have no intention of staying here again!

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, June 3, 2013
Hi Nat

My apologies to you that your recent stay with us was not as either of us would have liked.

There was a large group in the hotel during your stay and despite the best efforts of the hotel to lessen the impact that such a group had, there were still some areas where the presence of the group was felt. The people in the group were made up of a number of individual bookings and it was not until they were in the hotel that they were congregating together.

The staff on duty should have been able to provide you with assistance with regards to dining options in the hotel and various places outwith the hotel in the local area, so I do not understand why they did not do so on this occasion,

If you were to consider returning to the hotel, do let me know and I will ensure that the correcet arrangements are in place for your dining and accommodation requirements,

Regards

Mark Calpin
General Manager
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Scotland
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 31, 2013

I have stayed at this hotel when on business in the area many times and find it convenient for Glasgow with excellent amenities at a good price.

Car park is the retail/cinema car park which can be busy but seems safe enough. Parking is free despite signs - remember to enter car details into machine at hotel desk.

As an occasional smoker I have to say I welcome the considerate retention of the smoking rooms that so upset some of the reviewers. Its on the highest floor so doesnt bother anyone except the disoraganised who dont book ahead. When I have booked both room types have always been available so one has a choice. If you really are not tolerant of this then surely you should just not book there. Seems most hotels are non smoking so why not stay in one of those and dont moan about this one hotel that has understanding that personal choice is still a valuable thing in our society. Personally I dont like having to put up with drunk people and bars with loud music so I avoid them -- I dont expect loud music and bars to be banned !

Anyway, there are a number of places to eat in the area. Frankie and Bennys is ok for food (if a bit expensive for the offering).

Internet connection is good and average priced - usually a deal available. Dont really agree with internet being entirely free - you have to pay at home so why should it be free in a hotel. Besides in hotels I have stayed in where it is free the bandwidth is always stretched and slow with people watching Eastenders on their I phones !

Room Tip: Book in advance online and it is then clear that there are smoking and non smoking rooms available...
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, June 3, 2013
Thank you "AandMO" for your very comprehensive review of your stay with us and covering the various points of your stay so well, I hope that we can look forward to welcoming you back to the hotel in the near future - do say hello if I am in the building!

Regards

Mark Calpin
General Manager
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 27, 2013 via mobile

Its a typical holiday inn. You get what you pay for.

Room wasnt that clean had a funny off smell as if food had been left sitting before I got into the room.

Staff were ok friendly and polish but thats what you get in most hotels up and down the country just now.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, June 3, 2013
Helen

Thank you for your review on the stay that you had with us.

My apologies that the room was not as clean as it should have been, I am not completely sure which room you were staying in, however if you wish to drop me a line to gm.hamilton at holidayinnexpress.org.uk and I will investigate further.

Our hotel team are generally from the Hamilton or Glasgow area, so hopefully able to assist with giving you the inside track on the local hidden gem's of the area!

Regards

Mark Calpin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hamilton

Address: Keith Street, Hamilton ML3 7BL, Scotland
Phone Number:
Location: United Kingdom > Scotland > South Lanarkshire > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Hamilton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Hamilton 3*
Number of rooms: 104
Official Description (provided by the hotel):
With FREE WiFi throughout whole hotel and completely non smoking, the Holiday Inn Express Hamilton, has a tremendously convenient location and is ideal for both business and leisure guests alike. The inclusive Breakfast is a Continental breakfast with some hot items makes good value even better! The hotel is located in Hamilton town centre, and has free parking available adjacent to the hotel, as well as offering a selection of attractions within walking distance of the hotel, and is only two minutes drive to the M74 and M8 with Scotland's great cities within easy reach. Glasgow is only 20 minutes away, Edinburgh 50 minutes and Stirling an hour. Holiday Inn Express Hamilton is near Glasgow and is handily positioned for Hamilton International Technology Park as well as Strathclyde Business Park. If you are looking for some leisure activities, then we are only minutes away from Strathclyde Country Park. The hotel is well located for Scotland s three international airports: Glasgow, Prestwick and Edinburgh. Glasgow is only 23 miles away on the motorways and Prestwick can be reached in about 45 minutes, while Edinburgh is approximately 50 minutes. In the hotel we have a fantastic, bright, spacious Great Room which offers you a chance to relax, chill out, use the Wifi, have a drink from the bar, or even just meet up with some colleagues. If you wish a private meeting, we have a selection of three meeting rooms all with floor to ceiling windows and air conditioning. ... more   less 
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Also Known As:
Holiday Inn Express Hamilton Hotel Hamilton
Holiday Inn Hamilton
Holiday Inn Express Hamilton Scotland

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