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“Brilliant staff, beautiful venue” 5 of 5 stars
Review of Brig O Doon Hotel

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Brig O Doon Hotel
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Village of Alloway, Ayr KA7 4PQ, Scotland   |  
Hotel amenities
Ranked #26 of 62 Ayr B&B and Inns
London, United Kingdom
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“Brilliant staff, beautiful venue”
5 of 5 stars Reviewed December 2, 2013

We spent 5 nights in the gables cottage and had a fantastic time. The staff couldn't have been more helpful and the accommodation was first class. Great food, reasonably priced and served by friendly staff. All of that and the location is stunning. We were at a wedding and by all accounts the staff couldn't have been more helpful. Will be back.

Stayed December 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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116 reviews from our community

Traveler rating
    73
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    12
    2
    9
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Ireland
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 1, 2013

We celebrated Gran's 80th birthday with a trip to the Brig O Doon for dinner, bed and breakfast. What a good choice! From the minute we arrived, we were warmly welcomed by friendly staff and a roaring fire. If anything the place was slightly too warm! The rooms are different from the current pictures on this review page - they now have darker colours, with curtains at each side of the bed giving a four poster effect. The rooms are very comfortable and spacious with large bathrooms, finished to a high standard and in keeping with the traditional ambience that you would expect from this historic area. The only teeny tiny thing I could find fault with was that there were only 2 hangers in the closet, a few more wouldn't go astray.

We had a fantastic meal with a wonderful circular table which was ideal for chatting across. I was very impressed with the wine, we ordered both red and white from Argentina and NZ respectivly and it was a perfect complement to our meal. The food menu was extensive with something to suit everyone, difficult to do when there are ten people. Presentation was perfect and portions generous. What really made it special though was the service. Throughout the night we met four different members of staff, all excellently trained and attentive as well as cheery and chatty.

This morning breakfast was served by another member of staff who was excellent and had us all laughing before our porridge. Again the breakfast menu caters for all tastes and the portions are hearty, with no shortage of tea/coffee and toast.

We enjoyed our stay so much we came back for tea and scones after a walk around the village and a visit to the craft fair at the Rabbie Burns Museum. I just loved the cream and jam option!

Thank you Brig O Doon for a wonderful treat!

Room Tip: Since we took up all five rooms, we got to see them all. In my opinion room 2 was the nicest with a...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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glasgow
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 27, 2013

Had a lovely overnight stay with dinner and breakfast ,every part of the experience was 5 star .The staff are wonderful too,cant wait to go back . For anyone visiting the West of Scotland it is a must to visit.

Room Tip: Ask for a room with a four poster bed -beautiful:)
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paisley, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 12, 2013

Popped in here for lunch before visiting the Burns Centre. Wow.... great food, massive portions and excellent prices. The 2 course menu also looked great. I'll be back to try that. We ordered panini and club sandwich which would easily have fed 2 people.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santa Rosa, California, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 23, 2013

We stayed one night in a huge suite with the Burns Monument right across the street. The decor is traditional Scottish and the service efficient and friendly. We had drinks and an excellent dinner there. The breakfast next day was excellent (the best smoked salmon ever). My "Very Good" rating is due to lack of wi-fi in our room and the glaring floodlight outside (which the staff promised to check and rectify). I left a bracelet in my room and the staff contacted me and mailed it back to me in the US immediately - much appreciated.

Room Tip: Unless the floodlight problem has been fixed, ask for a room away from Room 2.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Helensburgh, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 6, 2013

We stayed here earlier in the year and as the hotel was full we opted for a cottage across the road from the venue.
We were absolutely disappointed with the accommodation and with the couldn't care less attitude of the staff on duty.
The bedcover was badly stained,the curtain in the cottage was hanging off the rail and there was an air of a general lack of attention to detail.
The bathroom was huge but the faux flowers dusty and when using the bathroom,it became apparent that the heating was inadequate for the size of the room.
Although there was a separate kitchen,there were very sparse provisions and certainly no extras like a biscuit. What you may expect of budget accommodation.
We had to ask on three occasions for extra pillows and given there was no telephone in the cottage this meant we had to go over to the hotel or use our mobile phone.Incredible in this day and age .
We had a deal which included dinner.The food was mediocre to say the least but when I settled my bill in the morning there was an additional fee added to the bill not because of any extras but because of our menu selection.
This was not mentioned on the menu itself but was in very small print on the confirmation letter.

When I did complain I was met with what can only be described as a very cavalier couldn't care less attitude.
We used to visit this establishment twice monthly for meals but standards have fallen drastically and we have never returned to this establishment or any other Costley establishment since this incident.I certainly would not buy into a company which did not hold customer service and satisfaction as an essential prerequisite.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 24, 2013 via mobile

Went to a wedding sept 20 2013 beautiful hotel gardens meal service friendliness loved it all. I didn't stay overnight but seen my friends room was lovely. I'm gluten free and they did everything to make sure what I ate was good for me. The staff were excellent

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Brig O Doon Hotel

Address: Village of Alloway, Ayr KA7 4PQ, Scotland
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Hotel Style:
Ranked #26 of 62 B&Bs / Inns in Ayr
Number of rooms: 5
Also Known As:
Brig O Doon Hotel Ayr, Scotland

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