We had an excellent meal for a special occasion but on the evening we were there, it was very sunny and we were given a table in full sun. As there were no curtains on the windows, we asked for a change of seat and were given another table, still in the sun, and beside a radiator which was on!! We were told by the restaurant manager that there were no other tables available in spite of the fact that for the duration of our meal, three tables were all vacant. My wife and I could not wait to finish our meal and get out - it was the most uncomfortable surroundings - we didn't even wait for a coffee. I wrote the next day to the manager and waited over 10 days for a reply before I phoned them - that prompted a call from someone at the hotel but no apology. I wrote again to the group managing director - still waiting to hear from him!! It was such a pity that a lovely meal was spoiled by something which could have easily been rectified. Poor customer service.
- Also Known As:
- Brig O Doon Hotel Ayr, Scotland