I was extremely disapoointed in this Guest House. We arrived on a very wet dismal day, and the reception from the owner was to match. At 5pm, she said she wasn't expecting us "so early", showed us to our rooms then disappeared till next morning.
The entrance to the Guest House was not lit and we missed it 3 times. The rooms were dimly lit, and dreary in decor.
My room, which was en-suite, was on the first floor. Unfortunately the other 2 rooms were not, and the residents spent the entire night tramping noisily back and forth to the communal toilet.
The doors creaked and banged, and the sound proofing is non existant.
When I told the owner at breakfast, she said she hadn't heard anything as she had been very tired.
I suggested she re-name the Guest House "Nessun Dorma"
I will not return nor be recommending it to any friends.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am most upset by this review especially the the complainant's rooms and cleanliness ratings. We take pride in being Visit Scotland four star rated. This award is not achieved by having dreary decor and the inspection had taken place only 21 days previous to the ladies visit. Unfortuately it was dismal wet evening on which the complainant and her mother arrived and equally unfortunate was the meaning she took out of my greeting to them re arriving early. Considering that their estimated time of arrival was between 6pmand 7pm and because they were driving a considerable distance on B roads on such a night what I meant was that they had made good time as they had indeed arrived earlier than their ETA. All our guests are completely welome in our home and without fail are told if they wish any information or anything at all that all they have to do is ask. It is our policy not to encroach on anyone's privacy.
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Should anyone at any time have a complaint I should appreciate being informed there and then. The dimly lit rooms could have been rectified immediately as the switches are dimmer switches for the preferences of all guests. We have five ensuite rooms plus a communal toilet. Use of the communal toilet is outwith my control.
My husband served breakfast to the ladies and the only complaint the lady had was to me about the noise and this was when she came to pay the bill just before she was leaving . Our other guests that night were a party of men so her complaint about noise was probably justified.
I am very sorry she was unhappy.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.