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“Wonderful Hotel” 5 of 5 stars
Review of Western House Hotel

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Western House Hotel
4.0 of 5 Hotel   |   Craigie Road, Ayr KA8 0HA, Scotland   |  
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Hotel amenities
Special Offer
Step Into Spring
Ranked #5 of 20 Hotels in Ayr
Certificate of Excellence 2014
Darlington, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Wonderful Hotel”
5 of 5 stars Reviewed December 6, 2013

Me and my husband stayed here unexpectedly for a anniversary recently & really really enjoyed ourselves. The rooms were gorgeous. They had everything you could ever imagine and the most AMAZING and comfortable beds. Queen sized and full of pillows, with extra in the massive mirrored wardrobes, one of the best nights sleeps I've had in my life. the TV was large and the drinks section was fantastic, hot chocolates, choices of coffee, lots of teas and cream and milk. no mini-bar however. Bathroom was presented lovely, with lots of lovely bottles of shampoo, body lotion... etc. There were robes and slippers provided, some gorgeous biscuits and sweets. There was a huge dresser/desk with stationary, menus, an Ayrshire booklet & a Free DVD rentals sheet. A drinks table with two tub chairs and lots of different drinks glasses. the rooms, corridors and reception and grounds were kept immaculate. The car park was huge, and everything was very well organised. A really beautiful hotel and we will definitely be staying here again when we are in the area to visit family.

Room Tip: we stayed in the newer buildings, the room was excellent
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, January 29, 2014
Dear Guest

Thank you for your kind comments and i hope we have the pleasure of you staying with us again.

kind regards

Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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442 reviews from our community

Traveler rating
    295
    98
    26
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    8
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89
191
5
52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Exeter, United Kingdom
1 review
5 of 5 stars Reviewed November 26, 2013

We recently attended a lovely wedding held at the Western House. We arrived very weary after a long journey from Devon to a cheery welcome and a lovely spacious room. On the morning of the wedding there was an army of groundsmen outside working hard to ensure the wedding party arrived to clear and immaculate outside areas. We had a lovely breakfast to set us up for the day. For the wedding the ballroom was decorated beautifully. What can I say about the wedding meal? It, was exceptional and amazing quality. A slick turnaround for the disco after. The hotel even had a room, just off the ballroom, allocated for the younger children to round around in with entertainment and activities laid on. A great venue for a wedding, upmarket but not with a stuffy touch.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, January 29, 2014
Dear Guest
Thank you for your very complimentary comments regarding the hotel and service here at Western House Hotel. It is always great to hear that the standards that we put in place are being followed through consistently. Thank you again.

Kind regards
Malcolm Balish
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridge of Weir, United Kingdom
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 26, 2013

Very friendly welcome. Clean and comfortable and very good value for money. Good car parking facilities. The dining room was excellent and food interesting and very well presented. Easy walk into town and to the parks of Ayr. Stayed at a time when there was no Horse racing event and would expect might be rather busy if an event was taking place.
Stayed here for one night as had early Prestwick airport flight and it certainly was only a 10 mins. drive from the airport. I believe that there are also special deals for parking etc. although we did not use this.
I would stay here again and recommend without hesitation.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, January 29, 2014
Dear Guest
Thank you for your comments regarding your great stay here at Western House hotel, I am glad you found us to be conveniently close to Prestwick Airport and our standards and service exceeded your expectations, I hope we have the pleasure of you staying with us again.

Kind regards


Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayr, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 8, 2013

We have had lunch and dinner often at this venue before and certainly found it very good for service and food quality along with very comfortable surroundings, but had not attended a wedding before until recently. We found the organisation of the whole wedding experience excellent and had an opportunity to view the grounds at a closer range. The hotel also owns Ayr Racecourse and is adjacent to their grounds which gives the site a bit of extra interest. The wedding meal was exceptional and so was the slick, seamless fashion the dinning room was converted into a large dance-floor which had a magnificent view of the track and grounds.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, January 29, 2014
Dear Guest . Thank you for your positive comments regarding service and quality of food here at Western House
Kind regards
Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 29, 2013

We used this as a staging post for flights out from and back into Prestwick Airport. Located on the edge of Ayr Racecourse, the Courtyard rooms are well presented, spacious and spotlessly clean, with dressing gowns, slippers and complimentary home made shortbread - all for a price not much more than a Premier Inn. Previously we have stayed at the Hotel on Royal Troon Golf Course - but this was a better experience and a fraction of the cost. The two AA rosette Restaurant serves excellent tasting and well presented meals and breakfasts. Really can't find a negative comment. So impressed on our outward journey to Crete, we booked to stop-over on our return. Thoroughly recommended.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, December 5, 2013
Dear Guest

Thank you for your kind comments and I hope we have the pleasure of you returning again soon.

Kind Regards

Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glasgow
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 28, 2013

Stayed here on business recently and loved the hotel. We stayed in the building across the way and the rooms were lovely and very comfortable. Attention to detail is what makes the hotel stand out.
The food was amazing and the service first class.
I would definately go back, but hopefully for the races next time.

Room Tip: Dont be put off by the reviews about the rooms outwith the main building, my room was really lovely.
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, October 29, 2013
Dear Guest

Thank you for your review of Western House Hotel and pointing out to our potential guests that our Courtyard Rooms are to the highest of standards and quality. I am very pleased to read you found our food and staff of the highest standards too. Please do not hesitate to book and join us for one of our race meetings where you can soak up the racing atmosphere.


Kind regards

Malcolm Balish
General Manager
Western House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 26, 2013 via mobile

Recently attended a workshop and stayed in the hotel for two nights. You could not fault the service recieved and the food was exceptional dinner, lunch and dinner. Highlight for me was to get the choice of pillows perfering to have duck down. Look forward to staying again maybe on a race night!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, October 29, 2013
Dear Guest

Thank you for your very kind report on your stay and meeting experience here at Western House Hotel. We try to ensure that we provide a home from home here at Western House Hotel and make you as comfortable as possible.
I hope we have the pleasure of a return visit from you in the near future.

Kind regards

Malcolm Balish
General Manager
Western House Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Western House Hotel

Address: Craigie Road, Ayr KA8 0HA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Ayr
#4 Family Hotel in Ayr
#7 Romantic Hotel in Ayr
Price Range (Based on Average Rates): $
Hotel Class:4 star — Western House Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
An award-winning 4 Gold Star hotel located in Ayrshire, 5 minutes drive from Prestwick International Airport and with easy links by rail and road to Glasgow and Edinburgh city centre. The hotel, set in mature landscaped gardens, offers executive bedrooms and suites in the main house, and well appointed modern courtyard rooms. The AA rosette Jockey Club Restaurant offers an excellent dining experience using a high quality local produce prepared by our executive head chef.The hotel is an excellent venue for Meetings & Events and is the ideal base for both business and leisure guests. With free on site parking for over 250 cars and complimentary wifi.Western House is an ideal base for exploring the surrounding areas with many shops and golf courses nearby. Burns Country, Culzean Castle, and the Isle of Arran are within easy travelling distance.Awards Received:Scottish Hotel Wedding Team of the Year 2012/Scottish Reception Excellence Team Gold Medal 2012/Senior Wedding Planner Fellowship 2012/Scottish General Manager Gold Medal 2012/Scottish Rising Star of the Year 2012/ Scottish Rising Star General manager of the Year 2012/The Scottish Hotel Reception Team of the Year 2010/Visit Scotland's Customer Care Award for Serviced Accommodation 2007/Hotel Review Scotland's Customer Care Hotel of the Year 2009/ Hotel Review Scotland's Scottish Wedding Hotel of the Year 2007, 2008 and 2009/Hotel Review Scotland's National Hotel of the Year 2009/The Scottish Hotel & Review Guide Scotland's Scottish Hotel of the Year 2009 ... more   less 
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Also Known As:
Western Hotel Ayr
Western House Hotel Ayr, Scotland

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