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“Fantastic hotel” 5 of 5 stars
Review of Western House Hotel

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Western House Hotel
4.0 of 5 Hotel   |   Craigie Road, Ayr KA8 0HA, Scotland   |  
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Hotel amenities
Ranked #5 of 20 Hotels in Ayr
Greenock, United Kingdom
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Fantastic hotel”
5 of 5 stars Reviewed March 28, 2013

We stayed here for two nights, the rooms were lovely everything you need and more is there. The staff are lovely in all areas of the hotel. We decided to eat in house and were not disappointed the prices were very good and standard of food was excellent. Some others hotels should be sending their staff here to see how it should be done and take a leaf out of their book. Thank you Western House for a great stay. Will be back soon.

Room Tip: As far as we could tell they do not appear to have any bad rooms
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, Manager at Western House Hotel, responded to this review, March 29, 2013
Dear Guest

Thank you for noticing how much customer service and good quality matters to us. I will pass you kind words onto the staff, and we hope to see you again shortly.

Kind regards
Gary White
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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406 reviews from our community

Traveler rating
    269
    91
    24
    15
    7
See reviews for
81
178
5
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
East Kilbride, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 24, 2013

We booked this hotel after looking on their web site. However it is misleading. It gives the opinion that the Courtyard rooms are just that,located round a courtyard. They are infact what looks like a prefab building in at the end of a car park, away from the main house. Three stories high although they are three half flights if you are on the third floor. Each step up is very high and there is no lift.
The rooms looked nice enough, but we did not stay and cancelled our booking.It was a bitter cold blustery day and we did not relish having to walk over to the main house for dinner.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, Manager at Western House Hotel, responded to this review, March 25, 2013
Dear Guest

I am extremely disappointed to hear that you decided to cancel your reservation. These rooms are graded to a 4 deluxe star standard, and we shall have a look at the description of these rooms to stop any future confusion. I am however pleased that you received a full refund from myself on Saturday afternoon, and that you agreed there was nothing wrong with the room itself.

Kind Regards

Gary White
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 24, 2013

My wife and i had an overnight stay on a dinner ,bed ,and breakfast package and it was a super meal and lovely breakfast next morning will hope to return very soon loved everything about hotel staff were also fantastic

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, Manager at Western House Hotel, responded to this review, March 25, 2013
Dear Guest

Thank you for your review. I am please to hear that you enjoyed your experience here at Western House and we look forward to seeing you again in the near future.

Kind regards

Gary White
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgnorth, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 23, 2013

We stayed at this hotel as we were attending a corporate event at the racecourse. We had a 300 mile jouney to the hotel and I have to say after seeing the photos of the hotel I was disappointed on arrival to find that I was not staying in the main house. I think it is not clearly stated when you book and should be made clearer as my husband would have gladly paid a little extra to stay in the main part which I have to say is really lovely. The courtyard on the other hand is a little 'travel lodge..ish' from the exterior. However the room was nice, it was large, the bed was very large and comfortable and the room had everything that was needed including extras such a pack of nicely packaged shortbread, slippers and robes. The grounds of the hotel are lovely with the added advantage of the racecourse being only a 100yds away. I woud imagine the main house and grounds are lovely for weddings. The staff were very well presented, friendly, helpful and efficient. The dining room was very nice and the breakfasts we had were lovely.......try the scrambled eggs and smoked salmon which are absolutely delicious. Drinks from the bar were reasonably priced we thought. Overall after the initial disappointment I would highly recommend this hotel and if I were ever to take the trip to Ayr again I would no doubt opt to stay here but would like a night in the lovely main house instead.

Room Tip: If you opt for a courthouse room you are in a building adjacent to the main house shown in the photo...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, Manager at Western House Hotel, responded to this review, March 25, 2013
Dear Guest

Thank you for your comments. I am pleased to say that we are currently looking to give the outside of the Courtyard Buildings a facelift. I am glad to hear you are pleased with the standard of the rooms inside the Courtyard Buildings and loved all of the little extras we include as standard. As for the staff, we like to ensure everyone feels warm and welcome to Western House and Ayr Racecourse. I have passed on your comments regarding the food to our Executive Chef who is delighted.

We hope to see you again next year for the same event.

Kind regards

Gary White
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lanarkshire
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 21, 2013

Recently stayed for two weeks in the main hotel. The room was large and had robes, slippers, free water, king bed.
Had dinner one night and the choice and quality was excellent, same applies to breakfast. The restaurant is small but never had any issues at breakfast to get a table. The low cost for all meals did not match the excellent quality.
Every one of the staff throughout the hotel were very friendly and helpful.
The hotel is not located in the centre of Ayr, but this is a small price to pay when you receive such quality service.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, Manager at Western House Hotel, responded to this review, March 22, 2013
Dear Guest

Thank you very much for your kind words. We do try to exceed all guest expectations, and feel that breakfast is the most important meal of the day, so do our best to accommodate all of guests requirements. I am glad you found our staff to be friendly and courteous and we look forward to seeing you again in the future.

Kind Regards
Gary White
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porvoo, Finland
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

This hotel was perfect hotel for us. It was nice, clean and service was complete. Restaurants was also nice and food was more than good.
Perfect personal helped me to celebrate my 50 years dag by suprising me with fine champagne after dinner.
They help us to find the next hotel on our trip in UK.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, Manager at Western House Hotel, responded to this review, March 16, 2013
Dear Guest

Thank you very much for your kind words. I am pleased to see you are impressed with our hotel and standards. I would like to wish you a Happy Birthday once again on behalf of all of the staff here at Western House Hotel and hope to see you again.

Kind Regards

Gary White
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alloa, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 11, 2013

Nice comfortable hotel, only stayed for one night but worth it. Did'nt have much time to use the facililties, but a great Scottish Breakfast was wolfed down in the morning. We had been attending a wedding and the hotel was ideal for this. Would recommend to anyone.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, Manager at Western House Hotel, responded to this review, March 12, 2013
Dear Guest,

Thanks for the positive comments and we look forward to hopefully seeing you again for a wee break and relaxation this time around.

Kind Regards

Gary White
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Western House Hotel

Address: Craigie Road, Ayr KA8 0HA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Ayr
#2 Luxury Hotel in Ayr
#3 Family Hotel in Ayr
#7 Romantic Hotel in Ayr
Price Range (Based on Average Rates): $
Hotel Class:4 star — Western House Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
An award-winning 4 Gold Star hotel located in Ayrshire, 5 minutes drive from Prestwick International Airport and with easy links by rail and road to Glasgow and Edinburgh city centre. The hotel, set in mature landscaped gardens, offers executive bedrooms and suites in the main house, and well appointed modern courtyard rooms.The 2AA rosette Jockey Club Restaurant offers an excellent dining experience using a high quality local produce prepared by our executive head chef.The hotel is an excellent venue for Meetings & Events and is the ideal base for both business and leisure guests. With free on site parking for over 250 cars and complimentary wifi.Western House is an ideal base for exploring the surrounding areas with many shops and golf courses nearby. Burns Country, Culzean Castle, and the Isle of Arran are within easy travelling distance.Awards Received:Scottish Hotel Wedding Team of the Year 2012/Scottish Reception Excellence Team Gold Medal 2012/Senior Wedding Planner Fellowship 2012/Scottish General Manager Gold Medal 2012/Scottish Rising Star of the Year 2012/ Scottish Rising Star General manager of the Year 2012/The Scottish Hotel Reception Team of the Year 2010/Visit Scotland’s Customer Care Award for Serviced Accommodation 2007/Hotel Review Scotland’s Customer Care Hotel of the Year 2009/ Hotel Review Scotland’s Scottish Wedding Hotel of the Year 2007, 2008 and 2009/Hotel Review Scotland’s National Hotel of the Year 2009/The Scottish Hotel & Review Guide Scotland’s Scottish Hotel of the Year 2009 ... more   less 
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Also Known As:
Western Hotel Ayr
Western House Hotel Ayr, Scotland

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