I recently stayed at the Savoy Park with my partner, after deciding to return to Ayr where we had previously stayed at the Western House Hotel. I had saw the facade back then and was interested in visiting. By and large, the hotel is let down by its level of care and attention to its delivery of service. I really believe that this hotel could catapult into a five star establishment if the correct staff were employed. I'll start off with the checking in: the reception is poor. There is paper everywhere and the receptionist found out we had a booking by checking her pad. It lacked professionalism in every way. She then guided us to room eight initially, the curtains were closed, it was dirty, dank and the dust under the radiator was filthy, there was a chipped and rusty bathroom mirror and the dirty marks on the walls and carpets slightly depressed me - we actually asked to be changed to the twin room which was much bigger. The hallways are dull, unkept and smelly (probably due to the kitchen being downstairs under the rooms) and i expected a basic facility like an Iron and Ironing Board to be available in the rooms (like they are in EVERY SINGLE hotel!)
The dining area is one of the restaurants successes, more-so at night, and they have such lovely staff in the evening - their younger waitress who served us the whole night made is feel very welcome and introduced herself to us by name. I thought this was a nice quality. It was also really pretty to be able to retreat to the comfortable sofas by the warm fire after dinner. Felt brilliant.
Breakfast was then a different matter. In terms of customer service an immediate change in staff is required. The woman who was running breakfast seemed to have just woken up. Her hair was a mess and she kept yawning everywhere and seemed generally disinterested. Sort of like she had grown bored of the whole role she was occupying. I had to wait twenty minutes for a plate to start my breakfast and i just don't see the whole logic in the way the Savoy Park operate their breakfast mornings. Its cheap, not well thought out and highly disorganized. You get a plate if you want an egg...preposterous.
The real problem with the hotel is the engagement of the staff to go above and beyond the call of duty and really carefully learn what it means to be part of the Customer Service Industry. Little tweaks could be made such as "Good Morning Sir" and it would really add such a vibrant professionalism to the environment. Its also 2013 - the days of wallpaper is gone and the rooms really need to be updated - maybe some Ambi Pur around the reception, staircase and corridors leading to the rooms would remove that disgusting food smell...and a quick observation from the owner on his staff wouldn't go a miss either. I dont think i'd return.
- Also Known As:
- Savoy Park Ayr
- Hotel Savoy Park
- Savoy Park Hotel Ayr, Scotland
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