Mi partner and I stayed here last year in February, for a Valentine break. The room was spotlessly clean, service excellent and the food was outstanding. The hotel is one of the nicest 4 star hotels I have stayed. We loved the hotel so much, we are going back this year at Valentines again and have booked our wedding there in September. I have also driven from Uddingston twice, just to have lunch and always been very impressed. I do not understand the bad comments, as I find the hotel to be outstanding. I would highly recommend this hotel.

nice hotel nice staff would go back no problem

My husband and I stayed here overnight on 20th October this year, after attending a wedding at another hotel in the area.

We checked in mid-afternoon, dropped bags and returned at around 10.30pm. I have the following observations about our stay:

1. Room 47 was very noisy - some sort of intermittent mechanical humming which persisted until the early hours and began again at daybreak. I'm guessing we were near to the kitchens? The noise was so bad that I seriously considered getting dressed at around midnight and simply driving home to Glasgow.

2. Room 47 (Glendoune?) had the most uncomfortable hotel bed I've ever attempted to sleep in. I suggest that the manager take the time to go up and try the left hand side of the bed - it has no springing left in it whatsoever. It's just lumpy.

3. Room 47 was in need of a good clean. The drapes over the bed were simply filthy - caked in dust. Please take a look at my attached pictures. There is no excuse for such poor housekeeping in a supposed four star establishment.

I can only imagine what visitors to our country must think when they stay at the Fairfield expecting four star accommodation. In fact, I'm embarrassed to think about it.

We have just returned from a night at the Fairfield House Hotel - our second time there in as many years. We arrived at 12 pm for a wedding which was to take place at 2pm. Our room wasn't ready until 1:15 - we were desperate to get in and start getting ready (3 people to shower and get dressed and my 8 month old son to put down for his nap) and told the staff as much. They replied "Well, we did give you the option of staying over the night before". One way to drum up some business I guess. No appologies were given. It was a desperate dash to get ready and my son missed his nap (read chaos!). The room was lovely and the shower great, however, as night fell, the room turned very cold. We asked for some heat and were told "The heat is on a timer, if we turned your heating on, it would go on everywhere". Eventually they brought some space heaters which we blasted. They didn't have a second key ("it went missing") and in fact had no master key either. Safe.
I found the cleaning staff delightful and the same with the wait staff, but the managment were awful awful awful. They were rude and could barely spare you a glance, never mind a smile.
The breakfast was quite yummy so that partly made up for it.