We have stayed previously at this hotel and found it to be ok. However this time we had room 57 - small, very small, with a very small window with no view. When the guests next door go to the toilet and shower, you can hear everything!! Shower, toilet and all associated noises!! If it rains you can hear every drop as it hits the window, as the window is velux roof style. Tea and coffee had to be made on the floor. When I say floor, I mean FLOOR, no tray, table or any means of being off the carpet. Complained, but the manager, Mr Maxwell - most unhelpful, told us this is a standard room, checked with five other friends all staying in standard rooms and they were all ok. Surely not standard (or safe) to have to make tea and coffee on the bedroom carpet? The shower screen was broken and the floor of the bathroom became completley flooded, a health and safety issue, as my wife slipped climbing out of the shower/bath, towels were then thrown onto the floor to stop further flooding. Mr Maxwell said that no other guests had complained. When checking out of the hotel, the bill was incorrect, there was an overcharge on the restaurant bill. Mr Maxwell refused to amend or query. A fellow guest of ours in the restaurant had cut his lip on something sharp that was atttached to the serviette!! The maitre'd offered to exchange the serviette but offered no apology even though our guest had blood trickling from his upper lip. All in all the visit was far from good and we were expected to pay £189 for the room which was totally unsatisfactory.
When visiting do not get Room 57.... and if you do have to stay, also remember that the rooms above the kitchen will be noisy, as you will hear the kitchen's extractor fans working below. In fact do not visit!!!

My husband and I have just stayed at the hotel on a DBB basis and found it to be excellent value for money. On arrival we had asked if it was possible to have a new room rather than a traditional room, the manager was very helpful and let us see a couple of rooms and let us choose which one we wanted. The hotel was fully booked so this was much appreciated and we ended up taking a suite which was very spacious and like your own "bungalow". This had just been renovated. We used the leisure facilities which were fine. Dinner was lovely with so much choice on offer although as previous people have mentioned the service was slow and we were the last people to have dinner that night but the staff were lovely. Breakfast was fantastic and a great choice of food once again. We will make a point of going back soon though as it was well worth the money and would recommend anyone to stay here.

Stayed here for a weekend, booked a family room for three and got a spacious suite. Very friendly staff and a nice atmosphere made the stay a pleasant experience. We stayed with a 4 yrs old, and the hotel itself doesn't offer anything special for children - but as there's a huge playground only two minutes walk away, this really wasn't a problem. And the big pool was playground enough itself - a big plus! Food was excellent, both breakfast and dinner. Just a short walk to Ayr town center with lots of shops, cafès and restaurants. I recommend both a visit in Ayr and a stay at the Fairfield House hotel.

Booked a two night stay for my wife's birthday and we were not disappointed. Saved money via Laterooms.com (£69 per night/room) and the room (No.17) was extremely spacious. Excellent breakfast (included in price) and the staff were very friendly and polite. The hotel is ideally located on the seafront and is easily located. Would definately return.