My husband & I were in town for business, and were offered two hotel options by the person who booked our stay. We chose this hotel based on the very convenient location to the Ayr Gaiety Theatre where we had a show to do. The room was booked well in advance -- at least six weeks prior to our arrival. The room was shockingly small -- about the size of a postage stamp. We asked for a larger room because it was not big enough for us to put our luggage, and even without luggage there is not enough room for two people to walk around. We were told that this was all we could have, as they were fully booked, and that this is the size room that was booked for us. (I don't think so.) They did agree to put two of our bags in a downstairs room, but even so we still had to put one of our bags in the bath tub, as there was no other space for it, and there is still no room for anything. Extremely uncomfortable. The bed is against the wall, so there is no bed bed stand (no room for one) on one side of the bed. There is a tiny closet. The walls are dirty. The bath towels look & feel old and worn, and have a dingy cast to them. The wifi internet is free -- but very slow; any page with pictures takes a long time to load. We needed to do ironing, and it was nearly an impossible task given the complete lack of space. The staff were pleasant enough, even though unaccommodating about providing us a reasonably sized room. The view from our room is actually very beautiful, overlooking the city and the sea. That is the only positive thing I have to say about this cramped, uncomfortable room. I hope never to stay here again.
Insist on a room with space enough for your luggage and yourselves -- but good luck.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Many Thanks for your comments following your stay with us last weekend although I was disappointed to read that your stay was not a pleasant one. Please accept my apologies.
Due to an error the booking was made for a single person, hence the room you were allocated. I have no doubt that, if a larger room was available, the team would have moved you into another room.
We have a good relationship with the Gaiety Theatre and help accomodate a number of the people that come to perform and help with the shows. It is unfortunate that this situation came about.
Again, I would like to thank you for your feedback and wish you every success for the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.