The best thing about this hotel is the location. It is minutes from everything you need in Ayr, and close to the bus station (which is a bonus for those with no car). We have stayed there twice, the second time we had a room with seaviews, which made a huge difference.
Most staff are pleasant and helpful, with the odd exception (one of the managers was a bit aloof, but I guess that's management staff for you!).
Rooms were adequate. The decor is fairly typical of a chain hotel....not exactly inspired, but are very clean. Both rooms we had had minor problems, which don't spoil a stay, but are annoying (neither of the fans in the bathrooms were working, one bathroom door didn't lock. window in one room didn't open. etc.).
We enjoyed the pool, which was actually warm enough for me to swim in (I find most public pools too cold), which was fantastic, but I wish they wouldn't insist on all children being thrown out of the pool at 7p.m., which I felt was unfair. My son and I were having a great time in the pool. and we had to leave at 7pm, even though it was completely empty. Many people (especially children) enjoy a swim after a days activities bustling around town, and 7pm is just not late enough for it to stay open. (Even 'barring' kids after 8pm would make a difference).
My main gripe about the hotel is the food. (Though we did not have breakfast - just other meals and snacks). The sandwiches were OK (if extortionate), but the hot food left a lot to be desired. I made the mistake of ordering chilli con carne from room service one night, and that night I basically went hungry, as the meal was inedible. Way, way, WAY too spicy (even though I'd made a point of asking and making it clear I did not want this), and horribly dry. Honestly - one of the worst meals I've ever had, and I paid over £12 for it. Oh yes, and no cutlery! I could have complained, but I honestly couldn't be bothered with the hassle (plus I has the overwhelming impression that any complaint could turn into a nightmare scenario and be very stressful).
I have to admit, however, the hotel is good value (apart from the food), and we will probably return - we just won't eat there!
Seaview rooms are definately preferable if you can get one. Higher floors obviously have better view...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your feedback following your stay at the hotel.
At the Mercure Ayr Hotel we strive to exceed our guests expectations and I am sorry that in certain areas of your stay we have failed to do so.
We ask children to vacate the pool by 7pm on Health and Safety grounds and this is common for many clubs. I do appreciate your comments regarding this but we feel that this is an appropriate time.
I am disappointed to hear that you had issues regarding the food as this is an area that we receive many compliments. Your comments have been relayed to the Chef and Restaurant teams to ensure that the issues you experienced are not repeated.
I would advise any guest that has any issues regarding their stay to bring these to our attention so that we can rectify them as quickly as possible. The team are are often praised for their friendliness and approachability.
I do hope that you will give us the opportunity to welcome you back on your next visit to Ayr.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.