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“Good food shame about the service!” 2 of 5 stars
Review of New City Cantonese

New City Cantonese
27-29 Sandgate, Ayr KA7 1BG, Scotland
01292265051
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Ranked #105 of 147 Restaurants in Ayr
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
Ayr, Scotland, United Kingdom
Senior Contributor
30 reviews 30 reviews
18 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Good food shame about the service!”
2 of 5 stars Reviewed November 2, 2013

Went here for dinner with my friend. Started off good and was shown to the table, took our order to which i had spring rolls and sweet and sour chicken. Thee food was good and ok for the price. Problem started when i stood up and realised the back of my thighs were soaking!!! I wasn't happy and said to someone to which they replied the person who had sat on the seat last spilled their drink .......well why sit me there when the seat is soaking????!!!!! They then said to go into the toilet to get sorted so i did, but then they said just take your trousers off and place them under hairdryer. I don't think so as anyone could walk in there so had to end up trying to try them off with paper towels. Not very helpful at all and hardly even got a proper apology! Will NEVER be back again.

  • Visited November 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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89 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Norwich
Senior Reviewer
7 reviews 7 reviews
4 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Really good meal - again”
4 of 5 stars Reviewed October 18, 2013

This was our third visit and yet again we really enjoyed the food which was very tasty and in generous proportions.

Visited October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
“Discrimination against families!”
1 of 5 stars Reviewed October 11, 2013 via mobile

Myself and a friend have both eaten in here many times over the years and normally love their food however today was an unacceptable experience. We phoned at 4.30, asking when the lunch special ended I was told you needed to be seated before 5 and that was until 7pm. My friend and I parked up, payed £1.20 to do so. With 2 boys at the age of one we walked into new city to be greeted with a grunt and look towards the clock and told the special menu is finished. We then said no it's before 5 and we have just phoned and been told this information, she hesitated and spoke to another employee before saying ok you can come in but we don't have 2 high chairs ( lies ) we have had these plenty of times before! When we said this she then said ok ok and gave us the option to sit right at the front door where people wait to order a take away meal, making us feel like we weren't good enough for their custom and wasn't welcome to dine with others. Might I add there was no one in the restaurant however she did mention a few times that she was preparing for a big booking. Also they are open until 10pm I believe so we could have ordered from the normal menu, she assumed we were in for the special and made it obvious she didn't want us to be there. So in response to her poor offer of the table at the front door we thought thanks but no thanks and walked out! Left feeling disgusted at how any establishment can treat potential customers like that. We will be making a formal complaint!

  • Visited October 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billinge, Lancashire
Top Contributor
150 reviews 150 reviews
63 restaurant reviews
Reviews in 34 cities Reviews in 34 cities
113 helpful votes 113 helpful votes
“This must be the worst Cantonese restaurant in Scotland”
1 of 5 stars Reviewed October 6, 2013

We ate here and had the 3 course lunch menu, sorry we ever visited. I ordered chicken noodle soup which consisted of 5 cubes of chicken each measuring 4mm, and 4 long lengths of noodle stuck together, the soup itself was like water. Second course I had chicken curry which was mostly onion, 3rd course I ordered apple fritter and was given banana fritter, I had, had enough by then and complained, then I waited ages for my desert which was served only luke warm. This must be the worst Cantonese restaurant in Scotland or even the U.K. and I have eaten in many, many Chinese restaurants. The lunch menu was £7.50 per head; I could have made what I had eaten for £1.50. They even fleeced an elderly lady. Let me elaborate. This elderly lady came into the restaurant and was obviously not all there, no malice intended. But she couldn’t understand the menu and was given mushroom soup followed by chicken and chips and charged £7.50 + the cost of lemonade; it looked like she only had £10 on her? I must point out that chicken & chips was not on the menu.
I would never eat here again or waste money on the a la carte menu, lunch menu’s are meant to attract customers, I don’t think they understand that, at this place.

  • Visited October 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 1 of 5 stars Food
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Contributor
18 reviews 18 reviews
10 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Tasty, affordable, toddler-friendly”
5 of 5 stars Reviewed September 15, 2013 via mobile

Went there instead of a planned trip to another restaurant but passed this first and dove in out of the rain.

Warm welcome, served quickly, a blessing with a hungry 3 year old, and staff were happy to let us share with her. 2 courses were £9.95 and we didnt have room for desert, although we did help our 3 year old polish off a delicious vanilla ice cream and chocolate sauce! Desert was an extra £2... bargain!

Will definitely go again especially as its only a five minute walk from home!

  • Visited September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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