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“Rip off hotel” 1 of 5 stars
Review of Hotel Kylestrome Bar & Grill

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Hotel Kylestrome Bar & Grill
3.0 of 5 Hotel   |   11 Miller Road, Ayr KA7 2AX, Scotland (Formerly The Ivy Rooms)   |  
Hotel amenities
Ranked #3 of 20 Hotels in Ayr
Certificate of Excellence 2014
Motherwell
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Rip off hotel”
1 of 5 stars Reviewed July 4, 2010

Same as the previous reviewer, I arrived at the hotel only to be told that they wanted another £50 onto the booking cost.New owners blah, blah.not accepting bookings from the previous owner etc. Obviously the new owners are not that keen on getting business or getting repeat business (this was going to be my 4th stay in a couple of years).
Needless to say I refused to pay the extra and found an alternative hotel.
I will not be going back to this rip off hotel and I would advise anyone planning to stay here to keep phoning in case they have decided that they want to take more money off you.
Disgraceful!!!!!!!!!!!!!!!!

  • Stayed May 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    143
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    10
    2
    3
See reviews for
20
85
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20
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Newton Stewart, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 23, 2010

arrived sat 22nd may with my wife and two friends having booked two rooms in feb we had email with details inc price of £45 per room per night we were told hotel had been taken over and we would have to pay £85 per room we had travelled 70 miles to ayr kooling forward to a nice weekend instead spent whole sat afternoon trying to find new hotel what a way to treat customers!

Stayed May 2010, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamilton
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 25, 2010

The new owner of the ivy rooms cancelled previous bookings to make more money from new customers,we booked back in Dec.through Booking.Com along with a booking for March for 4 guests.When we stayed in March we were informed the Hotel was now under new management but our booking would be honored at the price quoted but would cost more in future, this was fine but this week we received an email from booking .com to tell us this was no longer the case, the owner said we would have to pay £35 more, even after i offered to pay between the 2 prices.
Is this the way forward for the new management team fleecing the customers so watch out if you are considering spending cash at the ivy rooms be warned Scrooge is back in town.

Moira from Hamilton

  • Stayed March 2010, traveled with friends
    • 1 of 5 stars Value
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kylestrome Bar & Grill

Address: 11 Miller Road, Ayr KA7 2AX, Scotland (Formerly The Ivy Rooms)
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Amenities:
Free Parking Restaurant Room Service
Hotel Style:
#4 Business Hotel in Ayr
#6 Romantic Hotel in Ayr
#8 Family Hotel in Ayr
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Kylestrome Bar & Grill 3*
Number of rooms: 13
Reservation Options:
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Also Known As:
Hotel Kylestrome Bar And Grill
Hotel Kylestrome Bar & Grill Ayr, Scotland

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