My partner and I stayed here at the end of December for 1 night. We know Premier Inn's quite well, but this one was nothing like the others - apart from the purple and white.
We prepaid so just had to sign for our room on arrival, but were shocked to be presented with an actual key rather than a key card. Things got worse from there.. I'm glad I'm not in a wheelchair, because I wouldn't use that lift if my life depended on it, it looks (and sounds) like its on it's last legs! Luckily it's a small hotel and we only had one set of stairs to climb. We were at the end of a corridor, next to one of the fire doors - this made a racket every time it was opened, which woke me up several times during the night.
The room was just the standard Premier Inn room from all of their hotels, we knew where to find everything, and thought there'd be no surprises - wrong. There's no locks on the doors, just a chain. This made me feel very uneasy about security. We were going out for a meal so needed to borrow an iron - no phone in the room! This resulted in a treck back down to reception, just a small thing, but enough to annoy us when we're used to Premier Inn bringing the irons to the rooms. And one last little complaint: the body/hair wash pump in the shower was broken, and as we knew Premier Inn provided this we hadn't brought any of our own, this meant we couldn't clean ourselves well, and as I have long hair it becomes very difficult to brush and dry if it hasn't been washed properly.
Apart from our trip back in time we did enjoy our stay, but we won't be choosing this location again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thankyou for taking the time to review Premier Inn Glasgow Paisley. We use all feedback as an important tool to help motivate and train our teams, we do take all the comments on board
and act on your comments.
I hope Premier Inn will be your first choice the next time you are staying in the area, and look forward to welcoming you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.