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“Faultless” 5 of 5 stars
Review of New County Hotel

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New County Hotel
3.0 of 5 Hotel   |   22/30 County Place, Perth PH2 8EE, Scotland   |  
Hotel amenities
Ranked #10 of 16 Hotels in Perth
Certificate of Excellence 2014
Perth
2 reviews
“Faultless”
5 of 5 stars Reviewed December 1, 2009

I have stayed at New County Hotel a few times now, I must admit i have been dissappointed by some of the reveiws left on here by fellow travellers. I have to say the staff are excellent they always try to help you in anyway. The rooms are very good and after speaking to the manager and restaurant manager they are trying to fix the slight problem they have with the showers. For the rates you pay for a city centre hotel this is a bargain. People have to remember it is a very good 3 star hotel with a 5 star restaurant.

  • Stayed October 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewCountyManager, Manager at New County Hotel, responded to this review, March 28, 2010
Thank you for your comments. I look forward to welcoming you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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560 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • French first
  • Spanish first
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English first
Ardnamurchan
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 31, 2009

A disgusting excuse for a rat hole. Workmanship on bathroom was appalling, dribbling excuse for a shower, noise of running water alnight, tired squeaky beds, dismal outlook, surly staff, toilet roll on holder had only 5 pieces left - there was a new roll but that is going through really some scrooge menagement. "You could have got a better room if you had asked but you booked a quiet room " - what after a long drive up 2 flights of wibbly wobbly stairs a disabled wife and a major migraine; so why were we next to a fire door which banged all night long.Spacious is mentioned in the brochure - aye for a rat maybe! Perpetual stink of cooking. Towels to exfoliate oak trees - and stained as if they already had. And NOT cheap - no refund; just like the rest of the crowd in Scotland; they don't expect repeat visitors. That;s fine - I will never be back.

  • Stayed October 2009, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed August 23, 2009

We stopped off in Perth en-route home from the Highlands. A beautiful city, with great culture and leisure facilities, but the hotel was a great disappointment, especially given that we went on the Rough Guide recommendation.
The hotel has apparently been refurbished but all we could see was the obvious work in the lobby and restaurant area.
We were allocated room 101 - no joke - and all we can say is that it should have been a sign. Tiny, even tinier bathroom that was in dire need of a refurbishment (no heat control on the shower, a shower curtain that stuck to you and grimy tilework). The bed was like sleeping in a huge marshmallow; too soft and uncomfortable. Another review, who stayed in room 107 just along the corridoor, mentioned the heating pipe running through the room. Well it must have also ran in room 101 as it was uncomfortably warm overnight. That was in addition to the traffic and revellers on the street in front of the hotel creating a noise all night and we hardly slept.
The staff were generally courteous to your face, however they were unaware of my husband being in earshot when they were making comments apparently assuming we were Edinburgh Festival-goers, which appeared to be quite a negative comment and in our opinion unprofessional of staff to behave like this in the presence of guests.
The bar in the hotel was ok, reasonably-priced, however we were bothered by the famous Scottish midges whilst trying to enjoy a bottle of wine!
The breakfast was satisfactory, typical Scottish fayre (cooked) and also a good range of cereals and fruit.
Overall, an expensive disappointment.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redditch, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 31, 2009

This hotel is located right onto a very busy street, and as one of the bedroom windows could not be sealed the road noise became intolerable to try and sleep during the night and would start up in the early morning. Added to this there was a hot water pipe running through our room (Room 107) which was permanently hot even throughout the night - it was like trying to sleep in a sauna.

  • Stayed May 2009, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed April 15, 2009

This hotel is a bit of a mixed blessing. It's obviously a 'work in progress' and is being refurbished bit by bit.

The lobby is lovely, but the entrance hall and stairs are out of a 1950s horror movie - uneven, twisting, narrow stairs and stick-on signage from the car spares shop. The dining room is lovely and modern and the food is great; but the room doors are made of cardboard and you can hear the next room's toilet macerator running. Lovely.

I arrived late at night and was welcomed politely but was offered no help with my heavy bags. So my wheeled suitcases and I went bumpety-bump up the twisty stairs on our own.

The room was spacious, comfortable and airy - but the room faced onto the road and traffic noise was quite intrusive. The hotel is situated opposite a kebab shop, on a main road which is clearly used as a race track by the local lads.

I had the impression that the owners are doing their best in an old building which simply needs to be gutted and rebuilt rather than restyled. I have no quibble with cleanliness, which was good; value, which was great via LateRooms and my taxi-driver told me that the evening meals are superb. But I'd rather stay in Perth Travelodge to make sure I get an accessible room with minimum noise from the road.

And if you have mobility problems, you should certainly not come here. At least until the stairs are replaced by level, wide steps and an elevator becomes available. And my bathroom was tiny: if you come from the USA, you'll need to adjust your view of what constitutes an acceptable toilet facility. I was quite happy, but I'm only 5 foot 4 tall......

  • Stayed April 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cowes, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 16, 2009

The standard, quality and presentation of the food at this hotel is outstanding, better than I have eaten at many top restaurants. 3 courses for £27.50 is very good value. The bedrooms are spotlessly clean and functional if not luxurious. The service was great, prompt, friendly and courteous. Also I got a better rate when I phoned direct, rather than book on the internet. Car parking a step away is free all night and you can pay in advance for when the charges kick in at 8am

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stonehaven, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 3, 2009

We booked the 3 day Hogmanay special and have just returned having stayed an extra night. The whole package was excellent and included trips to a Hogmanay event and a separate theatre visit! We were delighted with the lovely reception area, Cafe 22 and the Restaurant, Opus One. We've been to lots of very nice restaurants - this rates as one of the best. The room was exceptionally clean and any requests were dealt with promptly. We did find the room on the small side, and being at the front of the hotel, especially at New Year, to be noisy. However, there was plenty hanging and drawer space, nice flat screen TV and en-suite facilities with an adequate shower. The staff were friendly, professional and very helpful - couldn't find fault at all! Although the bar and much of the upstairs has not been updated to the same standard as the other areas we found it more than adequate. We shall definitely return and are planning it already!

  • Liked — Restaurant, cafe, pub, staff, handy for train and bus station, near shops, theatre, music hall
  • Disliked — on busy road, smallish room and bathroom
  • Stayed December 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New County Hotel

Address: 22/30 County Place, Perth PH2 8EE, Scotland
Location: United Kingdom > Scotland > Perth and Kinross > Perth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
#6 Romantic Hotel in Perth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — New County Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
The New County Hotel:Right in the heart of Perth’s city centre, within easy walking distance of all that the city of Perth has to offer. Perth Theatre, Perth Concert hall, Perth Museum and Perth Leisure Pool are all within easy reach. The city’s bus and train stations are just a short walk away. This fine hotel offers fresh and comfortable en suite rooms. Guests have access to free Wi-Fi throughout, limited free parking, and superb award-winning fine dining in the Opus One Restaurant.Rooms are individually decorated, with a flat-screen TV and free Wi-Fi access. Each room also comes with a hospitality tray.Opus One is the hotel’s fine-dining restaurant with 2 AA Rosettes. It offers modern cuisine in attractive contemporary surroundings.The hotel also has Gavin's Bistro Bar, serving a varied menu and sporting an authentic pub atmosphere.Light and airy, the stylish Café 22 is a great place to relax with friends and enjoy tea or coffee, scones or a light meal.An Excellent Conference, Meeting, Special Event And Celebration Venue In Perth City Centre. Whether you are planning an event or celebration, business or pleasure or a mixture of both, we meet all your needs professionally and expertly.The hotel function room can comfortably accommodate up to 100 people theatre style and 80 in dinner dance format, weddings for up to 80 guests.The hotel has free Wifi access throughout the hotel.Function Suite and Opus One Restaurant are available for private hire. ... more   less 
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Also Known As:
New County Perth
Hotel New County
New County Hotel Perth, Scotland

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