A one night stay was booked online via a booking partner 12 WEEKS in advance. Acknowledged, paid for, voucher issued. Yet in a magic trick Paul Daniels would have been proud of, the one night booking (mid way through a busy 4 day conference) mysteriously vanished when I arrived at check in. "Oh, there's a problem with the computer, I'll need to get the manager..." ten minutes later Duty Manager says " the system" released rooms that should have been blocked out and, guess what? My previous booking didn't get priority and off I was sent to another hotel in another TOWN nearly 20 miles away.
No phone call, no email in those 12 weeks, even via the booking agent. Not good.
Sadly for Mercure, a few other guests were also bumped including a senior Member of the Scottish Parliament so I suspect this 'glitch' will hurt future conference bookings.
- Also Known As:
- Ramada Perth
- Mercure Perth Hotel Scotland
- Official Description (provided by the hotel):
- Formerly a watermill, the Mercure Perth Hotel provides the ideal place to take a business trip, a short break or to hold your event. Whatever the reason for your visit to the newest CITY, the Mercure Perth can accommodate your event, a private party or a wedding celebration. The charm and character of this hotel offers the perfect backdrop.The hotel has 76 bedrooms and The Kinnoull Suite is the largest event room, accommodating up to 120 guests. The two other event roomscan accommodate smaller intimate parties. Whatever your requirements, from menu choices to colour themes, we will be delighted to help make your event one to remember.The team of the hotel is very experienced and we will be working closely with you to help you organise the party. Our aim is to assist you in any way we can so the event runs smoothly and with great success.Chris CharalambousGeneral Manager ... more less
- Reservation Options:
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