I was also part of the party of over 200 people at a Gala Dinner organised as part of a rail tour.
First impressions of the room were good, as tables were laid beautifully, but the queue for the bar outside should have given us a clue as to how short staffed the hotel was. One small bar, one till and 2 members of staff for all of those people???
Our meal should have been served at 8p.m but we were still outside in the drinks queue for the next half an hour, despite being there at 7.15.
Though the food on our table was warm, the young waiters/waitresses had nobody to guide them and served half a table then moved onto another. This happened to us both with the starter and main course. I counted 5 staff serving all of those people, and some came out carrying just 2 bowls of soup!.
It was 10 to 11 before we got our main course and by this time many people had walked out, after being up at 4a.m for the steam locomotive hauled tour. This was such a shame as they missed the guest speakers from the railway who were most entertaining.
Next morning fared no better with staffing issues as irate residents offered to help cook the breakfast as the slow service almost made them miss their train home!
This hotel completely ruined what should have been a fabulous Gala Dinner to celebrate the 75th Anniversary tour for The Duchess of Sutherland steam locomotive.
- Official Description (provided by the hotel):
- Set in a grand Victorian mansion, the Station Hotel is situated in Perth centre, next to Perth Railway Station. The impressive hotel offers spacious rooms and Scottish breakfasts. Traditional cooked breakfasts are served daily in the bright and airy dining room. Light continental options are also available, including freshly squeezed juices and gourmet coffees. The elegant rooms are individually decorated, and free Wi-Fi is accessible throughout. Some rooms have scenic views across the landscaped grounds, and all feature a private bathroom. Just a 5-minute walk from Perth centre, the Station Hotel is a 10-minute walk from the Perth Theatre and Concert Hall. There is free on-site parking, and the River Tay is half a mile away. ... more less
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- Also Known As:
- The Station Hotel Perth, Scotland