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“Did not meet the propoganda” 2 of 5 stars
Review of Kidron House Hotel

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Kidron House Hotel
4.0 of 5 Hotel   |   122 Main Street | Dreghorn, Irvine KA11 4EE, Scotland   |  
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Ranked #2 of 5 Hotels in Irvine
Certificate of Excellence 2014
Blackpool, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
“Did not meet the propoganda”
2 of 5 stars Reviewed March 12, 2014

This is my opinion as a traveller.Thank goodness I only stayed 1 night.the room was very small and without any drawers but there was a makeshift space to hang coats on.The bedside lamp did not work.There was no internet connection despite that being advertised .No writing materials in the guestbook,I went out for the night to a business meeting thinking i could have a drink at the bar later as the bar was open till midnight.When I arrived at 10-50 the bar was in darkness and the room locked up.After ringing the bell for 5 minutes a gentleman arrived and advised the bar was not busy and he was going home.Charming!! what kind of customer service is that.Unbelievable!!.

Room Tip: In my opinion,not a great place if you require a high level of customer satisfaction.If you are not...
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kidronirvine, Owner at Kidron House Hotel, responded to this review, March 15, 2014
Dear guest,we appreciate you have taken time to review us.I am sorry you did not enjoy your stay with us as our aim is always great customer care and a positive experience with us.I would however like to address a few points you have raised.
1 The room you booked was a single room and as such is one of our smaller rooms.The furniture is not makeshift but has been designed for purpose.There are drawers at the right hand side of the bed with 3 drawers.
2 We checked the bedside lamp and found it was unplugged but working perfectly.Free high speed broadband is available 24 hours.This does require a code which was given to you on arrival along with all other details of your stay.We are always happy to assist if any problems are found entering it but no problem was mentioned to us.We did however find that there was not a pen in your guest folder and this has now been rectified.
3 We believe the issue with the bar is where the real problem lies.I have checked footage from the CCTV and found you arrived at 11. 31PM .We also have a note in our incident book which explains service was indeed refused to you.The reason being the member of staff on duty found you had consumed a lot of alcohol prior to arriving with us and thought it unwise to serve more.Also it was noted you did not want to purchase anything from our bar area but asked to bring a bottle of your own whiskey and for the bar to be left open after midnight.This is not permitted within our licencing laws as we open from 10am till 12pm.We did offer to take glasses an ice to your room and this offer was refused.I do feel under the circumstances we did everything reasonable to accommodate you while acting responsibly within the licencing laws.The member of staff dealing with you that evening lives in house and the hotel is his home.
We apologize that your stay was not all you expected and wish you the best in your future.
Best wishes John
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195 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Italian first
  • Swedish first
  • Any
English first
Helensburgh scotland
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 8, 2014

We came for one night for a wee break and had a fantastic stay.everything we needed plus sauna and spa bath a bonus. The man at front of house was lovely and couldn't be more helpful if he tried, the chief great also , breakfast was a treat . Will certainly come back and will recommend to friends .

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kidronirvine, Owner at Kidron House Hotel, responded to this review, March 13, 2014
Thank you for your kind words and taking time out to review us.As always the executive room is a hit with our guests.We are delighted you enjoyed both your room and food so much.We look forward to having you again in the future.Kind regards-The Kidron Team
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Aberdeen
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 4, 2014 via mobile

Spotless rooms, very comfortable beds and really friendly staff. Excellent dinner In the restaurant in the evening and staff adjusted restaurant hours for us after we explained that we had to eat early to allow us to make visiting hours at the nearby hospital. (3 adults/mother-82 and daughters). Ample parking and great location for the surrounding area. Would definitely recommend this hotel and very reasonable rates for the standard of rooms, breakfast and service. Chose this hotel because of the previous great reviews on tripadvisor and wasn't disappointed as it lived up to it's great reputation. Keep up the good work! Will definitely be back if we are in the area again.

Stayed March 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kidronirvine, Owner at Kidron House Hotel, responded to this review, March 13, 2014
Hi Dorothy,thank you very much for your extremely positive review.We are always happy to hear that guests are enjoying our new improved facilities. Our restaurant staff are keen to accommodate whenever possible and i have passed on your feed back.We look forward to seeing you again on your next visit.Best wishes from all at Kidron.
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Stoke-on-Trent, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2014

I booked 4 rooms, for 2 nights, at the Kidron for a family wedding on 22nd Feb, 2014. It is the second time that I have stayed and on both occasions I have been more than happy with the rooms and the service. Rooms are spotless and very comfortable and the staff are more than happy to help and very friendly. The food was great and the bar area very comfortable and we will definitely be visiting again, very soon.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kidronirvine, Owner at Kidron House Hotel, responded to this review, February 26, 2014
Hi Dawn,it was lovely to have you with us again .We really appreciate the great comments you have posted in your review.We always like to hear of guests enjoying their stay with us.Rooms and restaurant area are all newly done and I am glad they seem to have met your expectations.See you again soon.Best wishes from all at Kidron.
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Girvan, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 16, 2014

We stayed here the first night on our way to Tenerife and also when we came back. On both occasions everything was above our expectations and we were made to feel very special. The staff were excellent and we had the opportunity to meet the owners John & Danielle who made us feel right at home. This is an excellent place to stay the food was great, the staff were extremely courteous and helpful and the accommodation was first class. We would certainly consider staying there in the future.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kidronirvine, Owner at Kidron House Hotel, responded to this review, February 19, 2014
Hi Richard,we really appreciate you have taken time out to give us such positive comments.It was a pleasure to meet you both.We are delighted you found the accommodation and food to be of such a high standard.We always try and make our guests feel as welcome as possible and are pleased you found our staff so friendly.We look forward to your return.Kind regards John
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 10, 2014

Me and my girlfriend booked a one night stay in the executive suite after looking around online for a good value stay somewhere that had to have a jacuzzi. This was another hotel mucked up our booking. Let me just say me and my girlfriend are so glad our booking was mucked up elsewhere cause we wouldn't have ended up staying in the kidron. We were both delighted with our stay, the service was friendly and pleasant on arrival and on being shown to our room to our delight the jacuzzi was massive and room was nice and cosy. We cant speak highly enough of our visit and will be booking the executive suite again very soon. Anthony

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kidronirvine, Owner at Kidron House Hotel, responded to this review, February 19, 2014
Hi Antony,thank you for your great review.The executive room is so popular at the moment and our guests seem to love it.Another very popular addition is our new bar and restaurant area.We look forward to seeing you again very soon.Kind regards -The Kidron Team.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2014

Stayed for 2 nights. Room was spotless. A shelf in the on-suite for toiletries is the only negative. Evening meal was good, breakfast was good and staff are competent and friendly. If you are looking for the room with a jacuzzi and sauna BOOK EARLY. It is always busy. Would book again.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kidronirvine, Owner at Kidron House Hotel, responded to this review, February 19, 2014
Thank you for your very positive review.We are always pleased to hear such positive feedback.I have noted your comment about a shelf in the bathroom and one has now been added.I have passed on your comments to our chef who is very happy with your comment.We hope to see you both again soon.Best wishes from all at Kidron.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kidron House Hotel

Address: 122 Main Street | Dreghorn, Irvine KA11 4EE, Scotland
Phone Number:
Location: United Kingdom > Scotland > Ayrshire > North Ayrshire > Irvine
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Irvine
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kidron House Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
Voted number 1 Irvine hotel- Kidron House Hotel is ideally situated for Prestwick Airport only 10 minutes away. Troon and Kilmarnock are also extremely close to hand. We are a 14 bed room family run hotel which has just been fully upgraded. We love to give our guests that “personal touch”!Golfing enthusiasts need no look further. Kidron House has 18 golf courses ranging in difficulty and prices all with in “a short drive” of our doorstep. Enjoy a meal in our restaurant with fully licensed bar or why not treat yourself to our Executive Room with private sauna and jacuzzi for a little extra luxury. ... more   less 
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Also Known As:
Kidron House Hotel Irvine, Scotland

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