I stayed in the hotel a few weeks ago for a wedding that was also taking place in the hotel. The night before I invited 2 friends to have dinner with me in the hotel. The conservatory is lovely with fantastic views, however we were told we could not have a window seat as they were all reserved. We were fine with this but noticed later that the 'reserved' tables actually had no one sitting at them the rest of the night! The next night was the wedding and I had made sure to order my vegetarian meal well in advance. Imagine my surprise when I was told they had 'run out' of the veggie starter even though I was the only person that booked this! I understand that things can go wrong at a wedding but the fact that the waiters and also the manager could not have cared less was the thing that angered me most. Perhaps they shouldn't have put the vegetarian choice on the menu, as people thought they could then order it. The champagne for the toast was slammed down in front of us, obviously the teenage waiters were outraged that I had dared to complain about having no starter. This hotel could be fantastic, the rooms are lovely but the staff are absolutely shocking.
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