The hotel itself is in a good location and the rooms are fine - overpriced I would say for what you get, but that was the least of it!

We were greeted and checked in by a young woman so the poor and rude service we received at this point we put down to inexperience and were vaugely amused by the whole thing, laughing at the time at how it reminded us of Faulty Towers. Over the course of the next 3 nights the service got progressively worse to the point that it was no longer funny, just incredibly rude.

There are many examples, but to give just one....on the second night I had a smoke alarm bleeping outside my room all night, presumably just a fading battery. In the morning I mentioned this politely to the owner, who barely acknowledged my comment and certainly made no attempt to apologise for a sleepless night. He did say he would fix it, as you would expect. That night, I went to bed and the smoke alarm was still bleeping. I went down to request it was fixed and was greeted by a tirade of abuse from the wife and the owner who accused me of being rude, presumably because i had distrubed them at 10pm! The smoke alarm was fixed but with much grumbling.

We would have checked out after the first night were it not for the fact that there was a major mountain bike event on in the area and all accomodation was taken!

Poor customer service aside, the restaurant and bar are completely characterless, the food is passable, but we found much better places (and cheaper!).

I read the other reviews before booking and was influenced by the positive ones - i can only recommend that you heed this advise and steer well clear!

On arrival at the hotel we were not greeted, only advised the kitchen was closed even though we had phoned and advised we would be arriving and would want to eat. After some discussion we were told we could eat but it had to be NOW and only one course - how gracious.

The staff could really do with some customer service training and I found the owner overbearing and wanting to chat constantly. Some people may want this but our party did not and an owner should realise this. We had 2 rooms between us and one was very nice, the other very average.

Breakfast was not great and we didn't receive what we had ordered. I wouldn't recommend this place, it really is not value for money.

We stayed at this place one night while hiking the Great Glen Way.

The service was courteous, rooms very comfortable and clean, good breakfast, superb restaurant.
There is a small general store across the street to stock up before the hike.

After making a hotel booking 3 weeks earlier and checking the booking was in order 2 weeks before our stay we arrived at the Glenmoriston Arms to be told by a rude man with no hotel customer care skills that no e-mails had been sent by me relating to any booking or enquiry! Due to the rudeness of the man (he didnt even offer to check the e-mail system in the hotel), we left quickly due to the way I was dealt with and the manner I was spoken to, as for the accommodation, we didnt get past the reception desk so I cant comment, I have since contacted the hotel who have said they do have my e-mails (4 to be precise, due to todays incompetence I double checked the booking), and the only apology I was given was that it was a booking error! We were still offered a room by them for the night in question but declined due to the level of service (lack of), we had a wonderful stay in the Lovat Arms Hotel in Fort Augustus who went out of their way to assist us.