I read the previous reviews and can only say that the recent good ones must be fake produced by the owners as this must be the worst hotel we have ever stopped in and all other reviews are a good reflection of the state of this place.
Firstly we arrived in the evening a drove past the place twice and had to phone to hotel for directions as the place was in darkness as the lights had failed to go on apparently although it is worth noting that they are on in daylight hours! When we did get into the hotel we managed to overhear a conversation between the 'manager' and a member of staff and I can only describe the language as choice. On checking in our room smelled of cigarette smoke even though there is a no smoking policy in place and was not cleaned properly and again we had to interupt a conversation between staff at reception to complain about this. The duty manager was in no way sympathetic about this and was quite abrupt that this was the only room available. My huband and i decided to stay as it was only for two nights and returned to air out our room. Not a good move as we were overlooking the loch which meant our room overlooked the loch and car park where all the staff were in a constant stream smoking and swearing etc outside our window, there was no point incomplaining about this to the duty manager as she was also there. We went for a drink in the bar before dinner to be told that they didn't hold a valid liquor licence to we couldnl;t buy what we wanted!!! All we could do was laugh at this point! We went through to the restaurant to be told that the specials consisted of a stodgy steak pie and GLUTEN free curry!!! We had our meal which was ok although the noise coming from kitchen was quite loud and the vegetables were microwaved! Next morning at breakfast they didn;t seem to have anything as all we kept hearing from other tables that they had run out of most things! we had our cereal and left. We went further along the road and found a much nicer hotel with a more professional outlook. Hence we never received a refund and were advised to contact the owner by letter only. we did try to speak to the manager and the only explanation that was offered was that they were very short staffed and she was doing all the work herself! I dont think the manager was to blame I think that she was completely inexperienced and required to train for the job, although she was very informative regarding the local area.
I f you have the choice to stay at this hotel, DONT! there are nuch nicer and more firendly run hotels in the area that dont overcharge and dont make basil fawlty look like hotelier of the year like this place!
- Official Description (provided by the hotel):
- The Innseagan House Hotel featuring breathtaking views,free WiFi in all areas. A relaxed family atmosphere welcomes you to make us your refuge from the grind of everyday life. Located on the shores of Loch Linnhe, in "The Outdoor Capital of The U.K." There is plenty to do during the day. Your pets are welcome to come along and enjoy Ft. William with you, for a small fee if you please. . Group excursions are welcome. The Lounge offers a roomy yet cosy room with an open fireplace to just relax, log onto the free WiFi, or read a book. During the winter months or rainy days, this room is the place to go and sit in front of a roaring fire. All rooms at The Innseagan House are freshly decorated and en-suite. The rooms overlooking the Loch offer one of the most picturesque views from a hotel room in Fort William. The rooms to the rear of the building offer a "sleep in" cosiness that make you want to sleep all day. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, HostelWorld and Agoda so you can book your Innseagan House Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Innseagan House Hotel Fort William, Scotland