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“Worst experience ever, dont stay here!!!!!!!!!” 1 of 5 stars
Review of Innseagan House Hotel

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Innseagan House Hotel
Achintore Rd, Fort William PH33 6RW, Scotland   |  
Hotel amenities
Ranked #18 of 20 Hotels in Fort William
Sevenoaks, Kent
1 review
6 helpful votes 6 helpful votes
“Worst experience ever, dont stay here!!!!!!!!!”
1 of 5 stars Reviewed September 7, 2006

I read the previous reviews and can only say that the recent good ones must be fake produced by the owners as this must be the worst hotel we have ever stopped in and all other reviews are a good reflection of the state of this place.

Firstly we arrived in the evening a drove past the place twice and had to phone to hotel for directions as the place was in darkness as the lights had failed to go on apparently although it is worth noting that they are on in daylight hours! When we did get into the hotel we managed to overhear a conversation between the 'manager' and a member of staff and I can only describe the language as choice. On checking in our room smelled of cigarette smoke even though there is a no smoking policy in place and was not cleaned properly and again we had to interupt a conversation between staff at reception to complain about this. The duty manager was in no way sympathetic about this and was quite abrupt that this was the only room available. My huband and i decided to stay as it was only for two nights and returned to air out our room. Not a good move as we were overlooking the loch which meant our room overlooked the loch and car park where all the staff were in a constant stream smoking and swearing etc outside our window, there was no point incomplaining about this to the duty manager as she was also there. We went for a drink in the bar before dinner to be told that they didn't hold a valid liquor licence to we couldnl;t buy what we wanted!!! All we could do was laugh at this point! We went through to the restaurant to be told that the specials consisted of a stodgy steak pie and GLUTEN free curry!!! We had our meal which was ok although the noise coming from kitchen was quite loud and the vegetables were microwaved! Next morning at breakfast they didn;t seem to have anything as all we kept hearing from other tables that they had run out of most things! we had our cereal and left. We went further along the road and found a much nicer hotel with a more professional outlook. Hence we never received a refund and were advised to contact the owner by letter only. we did try to speak to the manager and the only explanation that was offered was that they were very short staffed and she was doing all the work herself! I dont think the manager was to blame I think that she was completely inexperienced and required to train for the job, although she was very informative regarding the local area.

I f you have the choice to stay at this hotel, DONT! there are nuch nicer and more firendly run hotels in the area that dont overcharge and dont make basil fawlty look like hotelier of the year like this place!

  • Liked — nothing
  • Disliked — everything
  • Tips/Secrets — give it a miss!!!!
  • Stayed August 2006, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Edinburgh
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 24, 2006

We booked 3 rooms for one night after a long day travelling. Two of the rooms had no running hot water and in one room all the electrics went out but came back on in the middle of the night. We had booked one room for ourself and 2 year old son but, despite booking several weeks previously, no bed was available for my son. There was no ability to buy drinks as no one had renewed the licence. The staff were incompetent, no refund was offered and the owner refuses to discuss with me. The rooms are small and souless. There is quite clearly a lack of investment in this hotel by the owners and a lack of care by the staff. A thoroughly dreadful place.

Stayed July 2006
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farnborough, Hampshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 16, 2006

We booked this hotel from a stand at the Ideal Home Show and visited in June.

We then looked up the hotel and were horrified to find so many bad reviews and felt we had been ripped off. So we decided, oh well lets go and see for ourselves.

All I can say is that we had a fantastic time, the hotel was fine, very friendly, and our room overlooked the Lock which was amazing, all the usual things were in the room as you would expect. The breakfast was excellent tried a different one each morning.

The walk into town took about 20 minutes which we did twice a day, lovely scenery on the walk.

It rained every day but not all day and we still had a fantastic time.

We travelled up on the overnight sleeper what a fantastic journey, bbest way to go. However once there I would recommend
getting a car which we didn't as we thought everything we wanted to see was on the public transport route, it was but very infrequent.

If you have booked there don't worry you will have a good time, but make sure you book a Loch view room.

  • Liked — The breakfast and that view.
  • Disliked — refurbished but not the very best finish
  • Tips/Secrets — get a Loch view
  • Stayed June 2006, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, England
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 13, 2006

This "hotel" was like a very bad youth hostel. It was both dirty and smelly. Staff were hard to distinguish from guests and were generally found outside the front of the hotel smoking. The room we stayed in was filthy - the bedding was old, yellow and covered in hairs and the bathroom was disgusting. We had booked to stay three nights but only stayed one after failing to find other accomodation. We could not bear the thought of eating in the hotel and so left first thing in the morning. Staying in this hotel was a complete nightmare - Please don't make the same mistake we did.

  • Liked — the view
  • Disliked — standard of cleanliness
  • Tips/Secrets — Don't stay at this hotel
  • Stayed June 2006, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highland
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 12, 2006

we have just returned home after our long awaited trip to Fort wiiliam.. we stayed at the Innseagan hotel and were told on arrival that they did not have our booking.. we did manage to get a room but it was at the back of the hotel, above the kitchen and was very small and pokey for the £86.00... the staff seemed to have there fag breaks out side our window and the talk was pretty fowl and loud. would not go back as the staff appeared not to have a clue as to what they were doing, we waited 20mins to be served in the bar and breakfast was just mayhem.. the hotel it self was okay but if in the right hands would be a gold mine, staff were the main problem, the recepionist seemed to be on the phone all the time, another couple arrive just after us and were told they had no room for them so were put to another hotel, seems like they were lucky !! would not say it was worth the money, you would expect a better service from a bigger hotel but not this one all i can say is it leaves a black mark on our trip to Fort william and will think twice before returning to Fort william if this is what they have to offer there.

  • Liked — the day we left
  • Disliked — everything
  • Tips/Secrets — check out where you are going, read the reviews, trust them
  • Stayed August 2006, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andover, England
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 11, 2006

We stayed at this "hotel" a couple of years ago and looked it up on the trip advisor to see how accurate their reviews were. I was so annoyed by the favourable reviews that I felt I had to do one of my own.

This is the worst hotel I have ever stayed in and it is made worse by the way it is sold at shows. It is worth about £15 per night maximum. I would agree with all the poor reports and I would also agree with one of the reviews which doubts the genuineness of the good reviews. Looking at some of the photos should convince people which reviews are true.

The only good things about this hotel are the views from some of the rooms and some of the staff.

It is a big con, stay away.

  • Liked — Views from some rooms
  • Disliked — Overpriced
  • Tips/Secrets — Don't stay
  • Stayed July 2003, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 23, 2006

We have just returned from the Innseagan House Hotel in Fort William - we booked our holiday at the Motorcycle Show in Alexander Palace London - from a show stand.

We found the price quite good at the show but feel we would not be prepared to pay the actual listed room price of £120 a night for a double room as the room we were given was very small, with not much storage space just one wardrobe and two small chest of draws - there was a large draw under the bed but this had been nailed shut for some reason so could not be used.
There was only a shower in our room, which worked but needed some repair to the holder as this had been taped up as it was broken but it still worked.

The radio alarm clock was broken on arrival which we took down to reception but we never received a replacement we did not chase up the hotel as we had our own clock.

The TV worked but there was only 4 channels - with no facility to have more.

We were given tea and coffe when we used it in our room along with clean towels but we were not given any more shower gel or shampoo when used - possibly if we had asked at reception we could have received more.

There was no mini bar in the room - but fortunately we had our own fridge.

There was not air conditioning or a fan so as the weather was quite warm and the room was so small (just a few feet bigger all round a double bed) the room could be a bit stuffy.

Other guests complained to us of being disappointed with both the size of their room and the view from their room, as they wanted a loch view and although the loch was visible from quite a few rooms in our room we had a view of the car park and could see the loch if we peered round the corner.

The restaurant was clean, bright and airy, the breakfast was of excellent quality - we tried the porridge, the full breakfast and also both the fish dishes - Scottish Kippers and Haddock with a poached egg which was delicious.

The dinner menu was of an exceptable quality but this could have been improved by having chefs specials or varying the menu as the same menu was rolled out every night, which is a bit predictable.

The room was clean and the hotel serviced our room daily. We would like to say how pleased we were as on one occasion we forgot to take out a wallet full of cash, credit cards and a mobile phone and when we returned, although the room had been serviced nothing had been removed we find this refreshing and feel that the hotel staff should be praised for their honesty, although we would not recommend other guests doing this on a regular basis.

Overall we enjoyed our stay at the hotel but we definately do not feel the hotel - which is located a little way out of Fort William, possible to walk but quite a distance and we would recommend using a car or bike to travel into Fort William where in long term car parks for £1.50 you can park all day.

  • Liked — Restaurant
  • Disliked — Size of room
  • Tips/Secrets — Make sure you do not pay full price only go if booked on special offer at shows
  • Stayed July 2006, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Innseagan House Hotel

Address: Achintore Rd, Fort William PH33 6RW, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #18 of 20 Hotels in Fort William
Price Range (Based on Average Rates): $$$$
Number of rooms: 20
Official Description (provided by the hotel):
The Innseagan House Hotel featuring breathtaking views,free WiFi in all areas. A relaxed family atmosphere welcomes you to make us your refuge from the grind of everyday life. Located on the shores of Loch Linnhe, in "The Outdoor Capital of The U.K." There is plenty to do during the day. Your pets are welcome to come along and enjoy Ft. William with you, for a small fee if you please. . Group excursions are welcome. The Lounge offers a roomy yet cosy room with an open fireplace to just relax, log onto the free WiFi, or read a book. During the winter months or rainy days, this room is the place to go and sit in front of a roaring fire. All rooms at The Innseagan House are freshly decorated and en-suite. The rooms overlooking the Loch offer one of the most picturesque views from a hotel room in Fort William. The rooms to the rear of the building offer a "sleep in" cosiness that make you want to sleep all day. ... more   less 
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Also Known As:
Innseagan House Hotel Fort William, Scotland

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