My partner and I have just returned from Christmas at the Highland Hotel, Fort William, via Lochs & Glens Holidays, having been recommended by several friends of the quality of the breaks.
The Hotel and staff were excellent, from Paula and Stefan down to the serving staff - always smiling and helpful.
The room was lovely and cosy, the hotel warm and inviting with log fires, and all beautifully decorated for Christmas.
The food and service very efficient, since they had three coach loads of visitors over the Christmas break.
The big let down was the coach journey! Uncomfortable did not come into it. I have travelled to Italy via coach which was very comfortable. I have never felt so unhappy on this one - hard seats, overly tight seat belts and lack of leg room made it a journey from hell, which took thirteen and a half hours from our starting point at Thurrock Services. My partner really suffered and we were thinking of travelling home via train as he could not face the journey home. luckily it was not quite so bad going home, but Lochs and Glens only employ one driver per coach, and consequently a lot of the stopovers were quite long, in order that he should have his allotted rest.
This is understandable, but I really feel that Lochs & Glens should employ two drivers for a journey this long - 700 miles I was told. This would enable shorter stops and make life much easier. Plus they should use much better quality coaches, which I know are available since I have had many coach breaks over the last ten years.
Various other reviewers have commented on the quality of their coaches, so I am not alone in my complaint.
However the hotel and entertainment could not be faulted, so don't be put off but be aware if you are travelling from the South of England
- Also Known As:
- Highland Hotel Fort William, Scotland