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West End: Traveler Reviews


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Achintore Rd, Fort William PH33, Scotland
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Traveler Reviews

72% Recommend
3.0 of 5 stars 12 reviews
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West End

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1 of 5 stars
A TripAdvisor Member
Teesdale, Co. Durham
Aug 30, 2005 | Trip type: Business
6/8 found this review helpful

I was booked into this hotel on a two night business trip so the only consolation was that I personally didn't pay for the room I was allocated or the service I received.

Be warned, the whole hotel is very dated and worn out. Room 21 is a small double room at the back of the hotel overlooking the kitchen entrance and scruffy car park. It smelled strongly of cigarette smoke, was very gloomy -not helped by the ancient furniture and stitched together lengths of stair runner carpet, and was missing usual commodities such as shampoo and a hairdryer, and a cup and teaspoon on the hospitality tray.

I asked to be seated next to the window for my first morning's breakfast to enjoy the lovely views across the Loch but was advised that none were available however a couple of minutes later another guest was seated at one of the windows and at a table set for four. This happened again the following morning with a table that I was told again was "not available" but was shortly afterwards selected by a couple coming into the restaurant. On neither occasion was the reataurant more than a third full.

Also, you will have a terrible breakfast selection if like me you don't relish a 'fry-up' first thing, as yoghurt or fresh fruit or the like are again "not available" and the tiny glass of orange juice brought to your table doesn't much compensate. Do go however if you enjoy a cup of four tea-bag tea (in a teapot for one person!) And watch out for your chair legs getting rucked up in the badly tacked down carpet strips also gracing the dining room. Also be alert to any shouted orders across the room from the restaurant manageress to "turn the music on" as it suddenly results in Radio 1 at what can only be described as 'blaring' level, quite apt for the 'Kaiser Chiefs' tune "I predict a riot" playing at the time - not what the largely elderly guest population were hoping for though I'm sure.

At best, it could all have been a laugh but it felt like the staff were laughing at us guests more loudly.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay August 2005
  • Member since August 30, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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West End

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3 of 5 stars
A TripAdvisor Member
Sep 12, 2004
22/25 found this review helpful

Having been to Fort William before and having experienced the long haul into town from a remote B&B, the main objective of my second visit was to find somewhere central to stay.

The West End hotel is situated at the end of Fort William's main shopping street, 5 minutes from the main pubs and restaurants. The hotel is adjacent to a busy roundabout, but far enough away from the road to eliminate any real traffic noise. The position allows attractive views of the harbour and Loch Linnhe (from some rooms.) My room overlooked the car park, with an oblique view of the waterfront. I was very pleased with the hotel location; while there were a couple of hotels located right on the main street, I think that the noise from the pubs and clubs and people fighting in the street might have been a nuisance. There were no such problems slightly further out of town at the West End.

The hotel has a very lively old-style bar and conservatory restaurant, giving the place a warm and busy atmosphere as you enter, as well as a fairly helpful staff member at the front desk who offered to show us the room before we booked it. First impressions were therefore good, and we sprinted up the stairs to view the room.

The room. While the slightly grubby, chipped paint look did not offend in the bustling bar and reception, in the cold light of room 39 where no accordion music could distract, it really hit home that this hotel was striving to put the "dank" into, "no danke!" To be fair, while being a little gloomy, outdated and rough around the edges as far as the furniture and fittings go, the room was very clean, and the bathroom looked immaculate and modern, at least compared to the room.

In the end it was the location that swayed us and we agreed to take the room. It was clean, had four walls and a roof, and bucketfulls of run down seaside resort charm. The TV did not work properly, other guests were noisy, and I could not sleep for the BOOMING bass from the dance downstairs until 1am. I was later shocked to discover it was an old folks ball type thing, because there was literally wall shaking volume.

In another town, at another time, I may have looked for another hotel. At £65 a night for a twin it did by no means come cheaply. But as I chilled on that polyester bedspread and watched "The X Factor," in black and white on my little colour TV, I realised nothing says Fort William like the West End hotel. If you want to be immersed in that Scottish atmosphere, if you want to live the dream on a drizzling night at end-of-the-line Fort William, then choose the West End Hotel.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay August 2004
  • Member since March 08, 2005
  • I recommend this hotel for Young singles, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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West End Address

Achintore Rd, Fort William PH33, Scotland