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“EXCELLENT HOTEL” 5 of 5 stars
Review of BEST WESTERN Imperial Hotel

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BEST WESTERN Imperial Hotel
3.0 of 5 Hotel   |   Fraser Square, Fort William PH33 6DW, Scotland   |  
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Ranked #13 of 20 Hotels in Fort William
UK
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“EXCELLENT HOTEL”
5 of 5 stars Reviewed February 22, 2010

I have just taken a coach tour up to Fort William and the surrounding area, and we used this hotel as our base for 4 nights. The manager and his staff were so charming and friendly and just could not do enough for you. Hotel absolutely spotless and warm and beds extremely comfortable. Food and service excellent.. Ceilidh provided one night brilliant, and the hotel's Bingo evening turned out to be one of the best laughs we had ever had. It did have one major draweback unfortunately, and that is we had to come home after the 4 nights - yes, we would have stayed on if we could have. I would recommend this hotel to anyone.

  • Stayed February 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prash23, Manager at BEST WESTERN Imperial Hotel, responded to this review, February 23, 2010
Dear Mervyn,

Let me start by thanking you for such a nice review regarding your and your coach's recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. These type of comments helps our staffs to work even more better to get the good results. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at 01397 702040.

Again, thanks for taking the time and have a great day!

Sincerely,
Prashant Kumar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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428 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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  • German first
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  • Russian first
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English first
Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 30, 2010

Like that it is 5 minutes walk away from the rail station and the filling breakfast. Other than that; despite it was stated there's inroom broadband, the room I was staying in was located too far from the access point, hence I had to stay in the lobby area in order to access the network. There is no lift, room structure is all over the place, I had to navigate the stairs and thru so many exit doors before I came to my room. The management should install a better sound reduction wall - I could actually hear the couple next door "gosh"!!! Overall, I can still make do with it as afterall what else do you expect from a B&B.

Stayed December 2009, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fife
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 24, 2010

stopped here on the of chance of a room after the day before being horrid.guy on reception could not have been nicer, the room was lovely with views over the loch,nothing was to much bother for them. easy access for surrounding area. food was very nice and well presented. breakfast was lovely and hot and dinning area looks over the water. if your ever passing this is the place to stay. i will highly recommend it to all friends and family

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 11, 2009

We stayed for a 2 days "Best Western
Imperial Hotel" wich was perfect. Hotel has a great location, right in the middle of the town centre, near bus and train station. The value is excellent with breakfat and free wireles internet. The staff very friendly and helpful. We really enjoyed our stay.

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 4, 2009

I think this hotel has improved beyond all expectation since it has been under new ownership. I will always stay here and consider that this hotel is a comfort stay

  • Stayed December 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stirling
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 3, 2009

Our trip was at a quiet time of year for this area of Scotland but there was still full service and choice available.

  • Stayed November 2009, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Èdinbuqh
1 review
5 of 5 stars Reviewed November 21, 2009

Thanks to everyone on making our first anniversary a memorable one. We booked a double room over the phone and we were surprised when we were upgraded to an executive room on our arrival. The room was superb with jacuzzi and a view to the loch and city with a four poster bed. We couldnt expect better than this. We had a dinner on first night elsewhere but on second night we had a dinner at their restaurant and we thought why could not we had on 1st night. The waiter in the restaurant was very nice and gave us the personal touch. We had a good conversation with nik at restaurant and we can say that all staff at imperial are superb with fine service, good room and excellent food .
All complements to staffs for taking so good care for us to make our holiday a memorable one .

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Imperial Hotel

Address: Fraser Square, Fort William PH33 6DW, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #13 of 20 Hotels in Fort William
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Imperial Hotel 3*
Number of rooms: 35
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Also Known As:
Best Western Fort William
Fort William Best Western
BEST WESTERN Imperial Hotel Fort William, Scotland

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