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“Great” 4 of 5 stars
Review of BEST WESTERN Imperial Hotel

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BEST WESTERN Imperial Hotel
3.0 of 5 Hotel   |   Fraser Square, Fort William PH33 6DW, Scotland   |  
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Ranked #14 of 20 Hotels in Fort William
Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“Great”
4 of 5 stars Reviewed April 29, 2014

A really great hotel to stay in after doing the West Highland Way. Big bath, hot water, fluffy towels and comfy bed. A central location, close to bus and rail stations. Friendly staff. An extensive menu which was good value.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review, May 3, 2014
Dear Guest,

Thank you very much for your feedback on our hotel through Trip advisor. We are happy to learn that your stay at our hotel was up to your expectations and that we were able to make your stay memorable by providing you the positive experience. We endeavour to give to all our valued guests’ excellent standards. We will make sure that your comments are shared to all the Staff. The positive ratings you gave us on Trip advisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future.
In the meantime if there is anything we can do to assist you please do not hesitate to contact us directly at 01397 702040 or please email me at kanish.mahajan@sgehotels.com

Kind Regards

Kanish Mahajan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 reviews from our community

Traveler rating
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    96
    56
    47
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36
216
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47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 27, 2014

We stayed at this hotel for 4 days. The hotel is well located in the town centre of Fort William. rooms are very clean and the room we had was overlooking the loch and had fab views. The manager, bar, restaurant and room maids were really welcoming. The food in this hotel was first class and had a really good range of different meals that would suit everyone. We liked the fact that you order meals and sit in the bar area to eat, even meals that were for the restaurant could be eaten in there. We will certainly be staying at this hotel if we are up in Fort William.
Ellen, Glasgow.

Room Tip: we stayed in room 25 which had fantastic views of the loch and surrounding area.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review, May 3, 2014
Dear Guest,

Thank you very much for your feedback on our hotel through Trip advisor. We are happy to learn that your stay at our hotel was up to your expectations and that we were able to make your stay memorable by providing you the positive experience. We endeavour to give to all our valued guests’ excellent standards. We will make sure that your comments are shared to all the Staff. The positive ratings you gave us on Trip advisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future.
In the meantime if there is anything we can do to assist you please do not hesitate to contact us directly at 01397 702040 or please email me at kanish.mahajan@sgehotels.com

Kind regards

Kanish MAhajan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stornoway, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed April 23, 2014

Had booked 1nights stay in this hotel in December, later I decided to extend the booking by a night. Having checked online I was quoted about £40. When I phoned up to book this I quoted £150 for the night by the reception manager! After I stated I was quoted £40 online he agreed to give me that rate. I was absolutely disgusted that he initially tryed to con me out of nearly 4 times the asking price. The hotel itself was very nice and clean. Also the waiting staff were excellent and could not have been more helpful, infancy they went out of their way to go the extra mile for the guests. However due to the dishonesty of the reception manager at the time I would not recommend this place to anyone.

Room Tip: Always check price online first as if you don't you may end up paying through the nose.
See more room tips
  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oban, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed April 23, 2014

From the minute we arrived we were made so welcome by the lovely receptionist. The hotel is in a perfect location for access to shops , bars, restaurants etc. with reserved parking outside. The rooms were spotless and very comfortable with lovely views overlooking the loch. The staff were friendly, attentive and courteous. There was a wide variety of food for breakfast which was perfectly cooked. We had not intended having dinner there but were glad that we had. We chose Indian food from the extensive menu and could not fault it. We would certainly stay there again.

Room Tip: Ask for a room overlooking the loch. The ones at the back can be noisy at night according to friends...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review, May 3, 2014
Dear Guest,

Thank you very much for your feedback on our hotel through Trip advisor. All feedback we receive is greatly appreciated and we endeavour to make everyone’s stay here with us as pleasurable as possible.

In the meantime if there is anything we can do to assist you please do not hesitate to contact us directly at 01397 702040 or please email me at kanish.mahajan@sgehotels.com

Kind regards

Kanish Mahajan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
1 review
4 of 5 stars Reviewed April 19, 2014

The views blew us away. We had a huge window giving views of the loch and the mountains beyond. We spend hours just staring out of the window and that alone made us glad we'd selected this hotel. Other plus points: very convenient, central location (just off the main street, 5 mins from the station), great bath tub, helpful and friendly staff, nice breakfast, decent sized room. Unfortunately the jets on the 'jacuzzi' bath didn't work, the lighting in the bathroom was too dim, the sheets were stained and although the room was nicely decorated, it had an unpleasant smell. And though the bed was beautiful and ornate, the legs protruded out and we kept colliding with it. Oh yes, and the walls are paper thin so hope you've got quiet neighbours. We got the room on an offer and were glad we didn't spend too much on it.

Room Tip: Ask for a view of the loch
See more room tips
  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
1 review
5 of 5 stars Reviewed April 17, 2014

Stayed here with my husband for 3 days last weekend. Anyone who has read some of the bad reviews about this hotel, please ignore them!! All of the staff were very welcoming from arrival to departure. Our room was spotlessly clean and more than adequate for our needs. The reception, restaurant, bar and public toilets were also very clean.

We were on dinner, bed and breakfast, and the choice available for dinner was very varied, with the choice of either the standard 3 course set meal or the flexibility of choosing anything from the main menu and the very good idea to have the choice to eat in either the bar or the restaurant.

All in all, a thoroughly enjoyable stay in a perfect location. Already planning our next trip!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review, May 3, 2014
Dear Guest,

Thank you very much for your feedback on our hotel through Trip advisor. All feedback we receive is greatly appreciated and we endeavour to make everyone’s stay here with us as pleasurable as possible.

In the meantime if there is anything we can do to assist you please do not hesitate to contact us directly at 01397 702040 or please email me at kanish.mahajan@sgehotels.com

Kind regards

kanish Mahajan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stonehaven, Scotland, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 15, 2014

Stayed here over the weekend with friends, wasn't the best place to stay noise from the street was dreadful with the night club at the rear of the hotel (avoid a room at the back of the hotel if possible) Clean rooms good staff. Restaurant Food wasn't very nice in the evening. Not suitable for disabled people as there's no lift and narrow hall ways. Could have been a lot better. Staff where very pleasant and would do anything to help. Shower and toilet very clean but not much pressure coming from the shower when It did work. Good breakfast in the morning.

Stayed April 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review, May 3, 2014
Dear Guest,

Thank you for submitting your concern with regards to your recent stay at Best Western Imperial hotel and we offer you our sincere apologies that we couldn't meet your expectations. We strive in providing best possible services to each of our guests so that they can enjoy their stay at our establishments
we have taken your observations into considerations and we will do our best in using this feedback as an improvement so that each of the future guests can have a nice and enjoyable stay.

Again, I apologize for the inconvenience caused to you during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 01397 702040.

Kind regards

Kanish Mahajan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Imperial Hotel

Address: Fraser Square, Fort William PH33 6DW, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #14 of 20 Hotels in Fort William
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Imperial Hotel 3*
Number of rooms: 35
Reservation Options:
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Also Known As:
Best Western Fort William
Fort William Best Western
BEST WESTERN Imperial Hotel Fort William, Scotland

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