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“Pakorak Bar” 2 of 5 stars
Review of BEST WESTERN Imperial Hotel

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BEST WESTERN Imperial Hotel
3.0 of 5 Hotel   |   Fraser Square, Fort William PH33 6DW, Scotland   |  
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Ranked #14 of 20 Hotels in Fort William
Manningtree, United Kingdom
Top Contributor
246 reviews 246 reviews
64 hotel reviews
Reviews in 131 cities Reviews in 131 cities
193 helpful votes 193 helpful votes
“Pakorak Bar”
2 of 5 stars Reviewed February 22, 2013 via mobile

Didn't stay at the Imperial, but went to the bar there for a meal this evening, enticed by the board outside advertising the special curry menu.
I was greeted by a very unfriendly Asian man called Gary. He asked what I wanted before id even sat down. I took the menus, and decided on Chicken Tikka Massala. It was awful- bland and tasteless- no spice at all.
I had chocolate fudge cake, which was.nice, but ice cream had lumps of ice in it which made it inedible.
Service was unfriendly- never asked if was ok.
Not expensive, but I'd rather pay more for a decent.meal-won't be back.

Stayed February 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Manager at BEST WESTERN Imperial Hotel, responded to this review, March 4, 2013
Dear Valued Guest,

I have reviewed your correspondence and also received feedback from the staff on duty. Firstly I would like to offer you my sincere apologies for the disappointing experience you endured on 22nd February 2012 in our Bar.

The BEST WESTERN Imperial Hotel has always achieved a high level of customer satisfaction with very many repeat customers, it is in our best interest to ensure our guests have an enjoyable time at the Hotel and receive value for money. The hotel has always maintained the highest of standards for a 3 star rated property. I have looked at your concern in a positive level to ensure that none of my guests in the future have to face the same.

I would like to assure you that this has been an isolated incident and customer concerns at BEST WESTERN Imperial Hotel is very rare as we strive to ensure our number one priority which is guest experience. I am a true believer of putting things right and being able to regain the confidence of any guest concern. Therefore, I have organised a team meeting and discussed your concerns with the members so that our guests didn’t have to experience the same situations again in future.

Once again please accepts my sincere apologies and gives me the opportunity to serve you again in near future in order to regain your confidence in BEST WESTERN Imperial Hotel.

Kind Regards
Prashant Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 reviews from our community

Traveler rating
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    96
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    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • French first
  • German first
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  • Norwegian first
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English first
Guangzhou, China
1 review
5 of 5 stars Reviewed February 22, 2013

Very close to the train station and the high street, which made our journey very pleasant. Free upgrade to the bigger room, clean and nice environment. Kind-hearted and helpful staff. Enjoyable stay here.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Manager at BEST WESTERN Imperial Hotel, responded to this review, March 4, 2013
Dear Valued Guest,

We are absolutely delighted by your wonderful review of our hotel. Thank you so much for your very positive feedback .
Your review has been truly motivational for the management and the team who really feel positive when their efforts are recognised by valued guests such as yourself.
Thank you very much for taking the time to share your positive feedback and we look very forward to welcoming you back in the near future.

Kind regards,
Prashant Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 21, 2013

Stayed at this hotel in second week of feb. Location is so beautiful. Room was nice and we had our food at this hotel which was amazing. Staff was nice and very attendable. It was our memorable trip. Would definitely come back again.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Manager at BEST WESTERN Imperial Hotel, responded to this review, March 4, 2013
Dear Guest,

Thank you very much and we do really appreciate your nice comments and especially about the food and the staffs during your stay. Your positive response has been greatly appreciated and has been passed on to our staffs. This will helps us in carrying on the good work for even more satisfying services to all of our customers.

Once again we would like to thank you for your appreciation about the services which you received at our establishment.

Hope to see you again in future.

Kindest Regards
Prashant Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 19, 2013

If your idea of a good hotel is identikit rooms, long anonymous passages and staff who seem afraid to smile, then think again. The Imperial is quirky, has steep stairs, twisty corridors,the most friendly and delightlful staff you could hope to meet and is a great hotel.
Our room was decorated in a very modern and individual style with all the usual amenities. The bed was comfortable and the room was warm. The bathroom was modern, state-of-the-art, a vision in black and white, with the most amazing shower jacuzzi - a guide on how to use it would have been useful!
We ate in the Pakora Bar, which is very well decorated, warm and welcoming with yet another delightfully helpful member of staff. The wine was good, as was my prawn salad, a very large helping of prawns at a very reasonable price.
Breakfast was largely help yourself with the usual array of fruit, cereals, juices etc. The fried breakfast was well cooked and good quality. The dining room was very prettily decorated and would be a pleasant place to eat in when the hotel is full.
I really liked this hotel and am looking forward to staying there again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Manager at BEST WESTERN Imperial Hotel, responded to this review, February 22, 2013
Dear Valued Guest,

Thank you for taking the time to leave us a review, I am pleased that you enjoyed both your stay and the staff service that you had in the hotel.

We all hope to see you again in the near future.

Sincerely
Prashant Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 18, 2013

We stayed at this hotel on feb 15, 2013. Location was so beautiful. Rooms were really nice. Staff were friendly. We had "Venison Casserole" and "Prawn Jaipuri" in dinner which was so delicious and fresh. I would say we had brilliant stay at this hotel. Breakfast was also nice. I would definitely recommend this hotel to family and friends. Thanks everyone.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Manager at BEST WESTERN Imperial Hotel, responded to this review, February 22, 2013
Dear Guest,

Thank you very much and we do really appreciate your nice comments with regards to your recent stay at Best Western Imperial Hotel. Your positive response gives us and our staff encouragement to go the extra mile to make each and every guest’s stay a satisfying one.
Once again we would like to thank you for your appreciation about the services which you received at our establishment.
Hope to see you again in future.

Kindest Regards
Prashant Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 18, 2013

We stayed for 2 nights dinner bed nd breakfast , We had a great stay and enjoyed the local scenery the staff at the imperial were fantastic. We will definately be returning in the future. Many thanks for your hospitality

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Manager at BEST WESTERN Imperial Hotel, responded to this review, February 22, 2013
Dear Valued Guest,

Thank you very much for taking your time and we do really appreciate your nice comments. Your positive response has been greatly appreciated and has been passed on to our staffs. This will helps us in carrying on the good work for even more satisfying services to all of our customers.

Once again we would like to thank you for your appreciation about the services which you received at our establishment.

Hope to see you again in future.

Kindest Regards
Prashant Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed February 17, 2013

Just returned from our first visit to fortwilliam and it certainly won't be our last.
We chose this hotel for its location and proved as very right decison.
Super staff-all round - always helpful and smiling. Amazing comfortable and royal look bed.Bathroom was very spacious and wonderful.
It was just perfect. we wished we had booked to stay longer!
Rooms are spacious with all amenities provided eg kettle, hairdryer.
The whole complex is kept spotlessly clean.Wonderful scenic view from room. More important , just 5 minutes walk from railway station.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Manager at BEST WESTERN Imperial Hotel, responded to this review, February 22, 2013
Dear Guest,

We are absolutely delighted by your wonderful review of our hotel. Thank you so much for your positive feedback about the exceptional customer service.

It is always truly rewarding for the team when their efforts are recognised and appreciated.
Your review has been truly motivational for the management and the team who really feel positive when their efforts are recognised by valued guests such as yourself.

Thank you very much for taking the time to share your positive feedback and we look very forward to welcoming you back in the near future.



Kind regards
Prashant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Imperial Hotel

Address: Fraser Square, Fort William PH33 6DW, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #14 of 20 Hotels in Fort William
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Imperial Hotel 3*
Number of rooms: 35
Reservation Options:
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Also Known As:
Best Western Fort William
Fort William Best Western
BEST WESTERN Imperial Hotel Fort William, Scotland

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