Having arrived with high expectations we were very sorry to find that this hotel was one of the least loved we have ever stayed in. Although the view from the dining room was excellent and evening meal good (at £47.50 it ought to be but if you wanted anything other than belly pork or pigeon on our first night there was a supplement of at least £6.00) and on two occasions we found cats' hairs in the food, the room we stayed in was 2 star at best - polyester sheets, greying thin towels, no radio or telephone in the room, TV not very clear, uncomfortable bed, very noisy (facing over the main fort william inverness road), shower not working properly. There were none of the usual items associated with 4 star hotels - fresh flowers in the lounge or on the tables, starched linen cloths, a newspaper delivered to the hotel (let alone being able to order one as at the three other establishments we stayed at in Scotland in the subsequent few days) - the main magazine reading available in the lounge was Men's Health. At £105 per night per person for DBB this was clearly very poor value for money, especially compared to the other hotels we stayed in during our 10 days in Scotland. The common areas were dingy and the whole place loooked as though it could do with some care and attention. the staff were kind and attentive but we were very glad to leave after our booked two days. we asked to leave after one but we reminded of the strict cancellation rules. We were not the only dissatisfied guests at the time.
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