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“Great stay whilst working away” 4 of 5 stars
Review of Heathmount Hotel

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Heathmount Hotel
Kingsmills Road, Inverness IV2 3JU, Scotland   |  
Hotel website
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Hotel amenities
Special Rate
£125 (GBP)
Ranked #6 of 34 Hotels in Inverness
Nottingham, United Kingdom
1 review
“Great stay whilst working away”
4 of 5 stars Reviewed March 25, 2014

Just got back from Inverness on Friday last week and stayed at the Heathmount Hotel for the second time. Firstly we arrived late on Sunday evening. On phoning ahead as we were worried that we would not be able to eat due to our arrival time of 9:30pm we were told that they would keep the Kitchen open as they normally shut at 9pm, which they did and the food was great. Our rooms were fantastic, clean, big and quite luxurious. We had tea, coffee (filter as well as instant) plenty of wardrobes and draws and a fantastic on suite with a TV in the shower OMG. My room had a 4 poster bed which was very comfortable. We stayed in the hotel a couple of nights for food which ranged from pub food to a la carte. The food was very good which ever you went for. We did eat out also in restaurants advised by the staff. WiFi was good everywhere. The staff were very friendly especially Johnny who made both myself and brother very welcome.

We will be returning if not for work socially with the kids. Can wait :))) I would highly recommend staying here as the location is perfect and quite. There is a short work into inverness centre with a bit of a hill. There is plenty to do especially tasting Johnny's real ales which get changed on a regular basis (hope they have HOWLER on when we go back).

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heath99, General Manager at Heathmount Hotel, responded to this review, May 27, 2014
Dear Guests,

Many thanks for your kind review. We couldn't possible have closed the kitchen without feeding you both following such a long drive! We have had Cairngorm's Howler available at the bar a few times recently. Give me the heads up before you next visit and I'll see if we can get our paws on some more of it...

Best regards,


Jonny.
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189 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Any
English first
Inverness, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 8, 2014

After spending the evening in the bar (as a regular customer), our party spending the best part of £200, I made the mistake of leaving my car in the hotel car park. I returned the following day to find my car had been vandalised by the hotel with a large sticker saying car park for customers only. The sticker is near impossible to remove resulting in my car having to be professionally cleaned. I will not be returning and will be taking my custom elsewhere to more welcoming establishments. It's little wonder their bar footfall is plummeting if this is the way they treat regulars. Not only do I have a hangover but also a large cleaning bill thanks to the heathmount hotel.

  • Stayed March 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heath99, General Manager at Heathmount Hotel, responded to this review, March 13, 2014
Dear Guest,

As you will be aware the Heathmount has a small car park, with spaces available for a limited number of customers. Unfortunately we are often used as free facility for people wanting to visit the city centre or nearby facilities, which greatly inconveniences our customers, particularly hotel residents. We have therefore introduced stickers to deter non-customers from using our car park. I do apologise that your car was stickered, but we do have signs in the car park and ask those leaving their car overnight to notify the bar staff. I would be happy to recompense you for the cleaning charge if you email or phone me at the hotel.

Sincerely,

Jonny Ross.
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Ayr, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 5, 2014

This hotel is really rather difficult to describe. One reviewer described it as:

"a pub with rooms – no separate reception for hotel guests"

which is true but not the full story (at least in my opinion).

The Hotel has a Service Promise that customers should "want to visit the Heathmount ....and....want to come back" and everyone from Fiona the Owner down (no anonymous "Manager" skulking away out of sight and sound of customers here!) tries their best to achieve this. Little things like making one feel genuinely welcome, carrying one's case up to the room and a breakfast freshly cooked to order (bacon as crispy as you like) lift it above the pack.

Our room was pleasantly furnished, spotlessly clean, with bedding that was changed daily and nice fresh towels.

The location, just a short walk from the town centre, is also very convenient.

What's not to like?

Well the price for a start which, at least in our case, seemed pretty steep

Not all the rooms have baths (you will know from my other reviews that this is a very hot topic!) although, to be fair, our walk in power shower worked well and there was plenty of hot water)

Our sleep was interrupted twice by bottles being emptied into a skip late at night!

Parking is limited when the hotel is busy (to the extent that we left our car and walked everywhere for fear of losing our space)

There is no place for guests to go when they leave their room apart from the bar and restaurant, both of which were packed like a London tube in the rush hour (believe me that is no exaggeration, we literally had to push our way through the crowd in the bar to get from the restaurant to our room) when we were there.

Overall 4 out of 5 but I would happily stay there again for the location - especially if I had one of the rooms with a bath that was more reasonably priced.

Room Tip: As you will have gathered, this is an old building and the rooms are not all the same. Check the hot...
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  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heath99, General Manager at Heathmount Hotel, responded to this review, March 13, 2014
Dear Guest,

Many thanks for your detailed and balanced review following your stay with us at the Heath. We are extremely sorry that you were disturbed by the emptying of the bottle bins. Which I'm sure there were plenty off following the busy night which you have described! We generally do not empty the bottle bins after 10pm. We have recently employed some new staff for the summer season which might explain the late emptying time. We have taken measures to ensure that it will not happen again in the future.

Sincerely,

Jonny Ross.
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Isle of Skye, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 4, 2014

Whilst the majority of review concentrate on the restaurant our comment are specifically about the room in which we stayed on 1 March 2014 for one night. Having been led up the dingy red and black backstairs of the pub (yes, the Heathmount is really a pub with rooms – no separate reception for hotel guests) our hearts sank. The corridor outside our room was cluttered with spare foldaway beds, chairs and piles of plates – not a very welcoming site. No one seemed to be tasked with tidying them away. Our room (number 7) was a bit of a joke – an attic that you could barely swing a kitten in. We could touch the ceiling with our hands – and we are not very tall. When we were in bed we couldn’t sit up as we would bump our heads. The bed was about six inches away from the bathroom and once we put our suitcases on the floor we had barely any room to move at all. The décor was pretty hideous (urban chic circa 1980s in purple and fluorescent lime) and the whole room stank of damp. We had to turn on the radiators to try to get rid of the damp smell but soon we were choking with the stuffiness of the place. The towels smelt of some really repulsive washing powder – not fresh at all. The tap in the sink had come away from its fixings and it was impossible to find its hot water setting. Breakfast the next morning was down in the pub with all the attendant smells of the previous night’s party. A few lacklustre packets of Kellogs cereal and tinned or dried fruit graced the bar counter. The whole experience was really depressing, although we would say that the staff were friendly. At £75 I would say this is, sadly, one of the worst value experiences we have had in Scotland.

Despite other seemingly glowing reviews we would have to question whether a hotel that leaves all its debris out in the corridors can really be so wonderfully managed. We seriously question the integrity of these reviews – they will undermine the whole Tripadvisor model for honest genuine customer experience.

  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heath99, Owner at Heathmount Hotel, responded to this review, March 13, 2014
Dear Guest,

Firstly, I would like to apologise for the congestion in the corridor. That was entirely my fault and a momentary lack of memory to return these items to storage. With regards to your other issues I regret that you were not satisfied and wish you had highlighted this the staff at the time, for we could easily have moved you to one of our more spacious rooms. As you see from the rest of the reviews here we work hard to make sure our customers are satisfied and usually receive positive feedback about the accommodation and the breakfast, which focuses on the use of fresh local ingredients.

Sincerely,

Fiona.
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Scotland
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 19, 2014

We stayed in the Heathmount Hotel for a weekend visit. The family room ( made into a double) was lovely, spacious and and very clean. We couldn't access the internet on our iPads, could of been something we were doing wrong in setting it up. Breakfast was lovely and lady who served us was lovely and friendly. We would and will stay here again and look forward to staying in one of the four poster rooms. Keep up the good work Heathmount staff, everyone one of you were polite, friendly, approachable and appeared to be happy at your work which makes a big impact to customers :) :)

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heath99, General Manager at Heathmount Hotel, responded to this review, March 13, 2014
Dear Guest,

Thank you for your review and kind words. We have recently changed service providers for our Wi-Fi due to an incompatibility with Apple products. Everything will be in order on your return visit.

Best regards,

Jonny Ross.
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Top Contributor
55 reviews 55 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 16, 2014

We've been in several hotels in Inverness over the years. Really liked this one. Got a great deal on the rate. Almost a steal considering breakfast was included. Everything was spotless. Staff are all friendly and efficient. The meal in the restaurant was good and reasonably priced. Breakfast was really good. Plus they made our little dog welcome in his place of course.

Room Tip: Get a luxury room when the deal,is right.
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heath99, General Manager at Heathmount Hotel, responded to this review, March 13, 2014
Dear Guest,

Dogs are welcome in the hotel rooms and in our public bar also. While we clearly value the quality of our rooms and service offered we do occasionally discount for last minute deals, depending on availability. Lucky you for scooping one!

Best regards,

Jonny Ross.
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Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2014

I came to inverness on business and came across this hotel being a female on my own I dont normally go down for dinner however the staff were so friendly and the hotel has a very cosy atmosphere i didnt feel at all uncomfortable .the food was beautifuly presented fresh and very tasty
The rooms clean and well decorated I have stayed in many hotels over the years in Inverness and I would say this has ranked as one of the best in the area I will definitely stay again and recommend to others

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heath99, General Manager at Heathmount Hotel, responded to this review, March 13, 2014
Dear Guest,

We are fortunate to enjoy a high volume of business guests throughout the week; both male and female. Good to hear that you enjoyed the atmosphere and that you are planning to return.

Many thanks,

Jonny Ross.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heathmount Hotel

Address: Kingsmills Road, Inverness IV2 3JU, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#6 Romantic Hotel in Inverness
#9 Family Hotel in Inverness
#13 Business Hotel in Inverness
Price Range (Based on Average Rates): $$
Number of rooms: 8
Official Description (provided by the hotel):
The Heathmount Hotel ... more   less 
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Also Known As:
Heathmount Hotel Inverness, Scotland

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