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“Good night's sleep” 4 of 5 stars
Review of Premier Inn Inverness East

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Premier Inn Inverness East
Beechwood Business Park, Inverness IV2 3BW, Scotland   |  
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Ranked #19 of 34 Hotels in Inverness
London, United Kingdom
1 review
“Good night's sleep”
4 of 5 stars Reviewed September 10, 2012

Slept well and the 'premier' breakfast service was very good.

Restaurant however overpriced and poor quality, probably better off going into town.

Price was higher than expected but to be fair it was a large room (the only one available).

No additional facilities available but just for getting a good night's sleep, it was perfect.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    54
    74
    43
    11
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
United Kingdom
Top Contributor
66 reviews 66 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed August 11, 2012

I recently had an extended stay here that somehow conspired me to invoke the 'good night guarantee' not once, but twice! The first night was down to very noisy plumbing and the second night was down to irresponsible drunks (after I was moved to a 'quiet wing'). The staff were sympathetic and helpful, but maybe there needs to be a change of policy when it comes to allowing Friday / Saturday night bookings for young, single men.

The room was OK - it's a standard PremierInn room - but, after staying in these establishments for several years, I feel that I have to now pass on my 29 reasons for avoiding these places. Why 29? Well, there is an offer that says that you can book a room for £29 per night - somewhere in one of the 622 hotels in the UK. Here goes . . . .

1. PremierInns are located so that you can conveniently see them from major trunk roads and dual carriageways. Which means that you can listen to the traffic on the same dual carriageway as you try to sleep.
2. Car parking is normally free. Car park spaces do not fully accommodate a Mercedes Sprinter long wheelbase van (in white, of course!). Beware of short car park spaces, protected by a towing hitch.
3. You can check-in in Inverness and check-out in Norwich. The rooms are identical boxes.
4. The front desk have to go through their script when you arrive; “have you stayed with PremierInn before?” (Yes), “Are you aware of our goodnight guarantee?” (Yes). This may be fine, but I always end up on a floor full of white van men who work odd hours and arrive, very noisily, at any time of the night.
5. There are very few establishments with lifts.
6. A ground floor room with a single digit room no. is a disabled access room. Staying in such a room means that everyone else staying, eating and leaving the hotel will pass your room. Loudly.
7. There is a fire door every few metres, with a door closer so fierce it bangs shut every time, keeping you awake.
8. They have real keys for real locks. This is fine in itself, but the key fob is the size of a mobile phone. I’ve lost count of the number of times I’ve returned to my vehicle to get my room key.
9. There are signs in the corridor that ask guests to be respectful of guests that may be sleeping and to keep the noise down. Try telling that to the kids opposite me this weekend, running up and down the corridor at 6:30am.
10. Or the ‘lovers’ next door, at it from 4:00am to 4:45am.
11. There is a table to work on. After you have removed the 347 welcome notices.
12. Plugged into a socket at the desk is a hairdryer. I haven’t visited a barber for the last 6 years. Why is there a hairdryer plugged into the desk, hogging a potential socket to charge a smartphone?
13. The bin has a thin polythene bag to line it, with a clamp ring at the top. Cleaners love to leave this bag as tight as a drum, leaving no room for any actual rubbish.
14. As soon as you turn on the bathroom light an extractor fan starts after about ten seconds. This stays on forever after the light has been turned off (tip: use the shaving light for, err, most activities).
15. There is quilted toilet paper, there is triple-ply toilet paper, there is double-ply toilet paper and there is PremierInn toilet paper. Seriously, where do they get this stuff from?
16. The TV dates from about 1993. Widescreen? No – but they compress the picture to make it fit the 4:3 aspect ratio screen.
17. Where everyone else is offering free wi-fi, PremierInn persist with ‘free 30min wi-fi’ – regardless of the data usage.
18. Even if you spend nearly £1000 on multiple nights of accommodation, with a breakfast tacked on, the front desk cannot offer complementary wi-fi for the duration of your stay (cost for the week - £10).
19. Soundproofing? Errr, no (see above).
20. Double glazing? Errr, no. That van I mentioned earlier parked right outside your room will be leaving at 6:00am.
21. You may want to have a meal after you arrive. PremierInns have next door such establishments as ‘TableTable’, ‘Brewers Fayre’ or a ‘Beefeater’ restaurant. Real restaurants do NOT have a ‘Playzone’ for kids.
22. Beefeater restaurants now offer a loyalty card where points gained through spending can reward you with a free dessert. Everything penny I spend in such an establishment shall be claimed back in my expenses and I would never choose to eat there as a personal choice, negating the need for such a card.
23. I once read a quote from travel writer Bill Bryson; “never eat at a restaurant with photos of the food on the menu”. The menu has pictures.
24. These restaurants do not have chefs; they have cooks. And microwave ovens.
25. Get used to the following sentence – “I’m sorry, we don’t take American Express”.
26. When the 5:00am fire alarm goes off try to spot the sheepish group trying to conceal their guilt when the Fire Engines turn up and the smoke detection system identifies which room someone was smoking in.
27. After all this excitement you might need a little bit more sleep. Place the ‘do not disturb’ sign on your door and dream on. Hah! A PremierInn cleaner may not use English as their first language and those words literally have no meaning.
28. The breakfast is an all-you-can-eat Continental spread with a cooked breakfast ordered through the waiting staff. Honestly, who goes back for a second helping of such tasteless stodge?
29. After a recent extended stay I gave up on the tasteless sausages, bland bacon, damp scrambled eggs and baked beans that had never seen a saucepan. I asked for Beans on Toast once. They couldn’t even get that right, with cold beans and ‘warmed’ bread masquerading as toast (tip: stick to a continental breakfast, have an extra cup of coffee and take some mini-buns for a snack and some HP sauce sachets to improve a supermarket sandwich).

Some of the above came from this stay.

Room Tip: Ask for a quiet room to ensure that you're kept away from the late night drunks. Rooms close to...
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  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Laura Gibbins-Social Media at Premier Inn Inverness East, responded to this review, August 29, 2012
Thank you for reviewing your recent stay at our hotel.

At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. It is a shame that your stay was tainted by actions of other guests,please be assured that the hotel staff will do all they can to prevent disturbances like this in the future.

Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perthshire
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed August 7, 2012

Overall a good experience. We as a family have stayed in PI all over the country and are generally very satisfied. However I wish you could get an adjoining room for children as it is very difficult to get a child to sleep when you are all together, including reading papers and watching tv.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Laura Gibbins-Social Media at Premier Inn Inverness East, responded to this review, August 24, 2012
Thank you for your review.

I do apologise that your stay wasn’t as enjoyable as you liked. It really matters to us that our guests enjoy every aspect of their stay.

We do have facilities were some of our hotels have the option for joining rooms, unfortunately not all our hotels have this.
When making the booking beforehand they can tell you if they have this facility.

Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Argyll
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 5, 2012

First of all went to the wrong premier inn in Inverness (there are 3 of them). This one isn't easy to fine - it's tucked away and there isn't good signage. Staff were very friendly and efficient, but the hotel cost over £100!

  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint-Nom-la-Breteche, France
Top Contributor
353 reviews 353 reviews
96 hotel reviews
Reviews in 152 cities Reviews in 152 cities
195 helpful votes 195 helpful votes
3 of 5 stars Reviewed July 25, 2012 via mobile

Make sure you take good directions with you as this hotel is very hard to find and the staff seem unable to give good directions. A little tired looking could do with a makeover. Food ok but no more-breakfast fruit still frozen in the middle bread and pastries no better than average but I guess it. Is a fairly cheap option. In my opinion the Holiday Inn Express is much better

  • Stayed July 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 21, 2012

My family - 2 adults, 2 children stayed at the Inverness East and we couldn't fault it - the room was absolutely spotlessly clean and fresh and the service was excellent - the food at the adjacent Brewers Fayre was great value for money and the breakfast was fantastic. The staff were very friendly and helpful. What more could you ask for!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2012

There are loads of hotels in this price range and I have tried most of them but nothing is as good as Premier Inn I wouldnt use any other hotel now

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Inverness East

Address: Beechwood Business Park, Inverness IV2 3BW, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Inverness
Price Range (Based on Average Rates): $
Number of rooms: 61
Reservation Options:
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Also Known As:
Premier Inn Inverness East Hotel Inverness
Premier Inn Inverness East Scotland

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