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“Fantastic Hotel” 5 of 5 stars
Review of Rocpool Reserve hotel & Chez Roux

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Rocpool Reserve hotel & Chez Roux
5.0 of 5 Boutique Hotel   |   14 Culduthel Road, Inverness IV2 4AG, Scotland (Formerly Culduthel Lodge)   |  
Hotel amenities
Ranked #3 of 34 Hotels in Inverness
Aberdeen
1 review
“Fantastic Hotel”
5 of 5 stars Reviewed March 3, 2008

Me and my partner travelled up from Aberdeen on Friday afternoon for a two night stay at the hotel.

We had read reviews and received recommendations from friends, so we were well aware of the reputation that the hotel has.

Upon arrival we were a little annoyed by the lack of parking as we ended up parking on the street an having to pay at the meter.

However, first impression of the hotel were excellent, we were greeted at the lavish reception area by a lovely young lady, who was very pleasant.

We were shown to our room, number 9, a ‘Chic’ room, which was wonderfully presented. The bathroom was just lush, with fantastic molton brown toiletries!

The food, which had from room service for both dinner and breakfast during our stay was fantastic and the flat screen tv, dvd player and the Tasimo coffee machine just added that extra something to our room.

No real complaints to make, due to the rates per night we were expecting a high level of service and quality and we were not disappointed!

we will definitely be back!

  • Stayed March 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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395 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Thurso, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 11, 2008

My wife's birthday present of our night's stay and dinner at this small, friendly and fabulous hotel ticked all the boxes! Our 'Chic' room was split level with bathroom and dressing room below with a short stair leading to the bedroom. My wife loved the toiletries and I loved the coffee machine! The whole interior is decorated in a very adventurous modern style, yet retains a cool and elegant atmosphere.
The food is superb - in a league of it's own. Don't take my word for it; take the dining option when you book your room. I'll be back!

  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Toronto, Canada
Top Contributor
53 reviews 53 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 7, 2008

Consistently friendly, efficient and excellent service from the knowledgeable staff at Rocpool..Lots of little touches which made all the difference, lovely Molton Brown toiletries,oversized bathrooms, good mineral water and coffee in rooms.
We had dinner in the restaurant, preceded by spot on cocktails! Dinner was faultless, adventurous but excellent menu.
Super atmosphere at Rocpool, would definitely return.

  • Liked — inspired but comfortable decor
  • Disliked — nothing
  • Stayed January 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elgin, United Kingdom
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 6, 2008

Stayed with my wife on a dinner/ bed and breakfast deal on Saturday night.

This is the second time I have stayed at the Rocpool and will not be my last.

The hotel itself is stunning with the Rooms being the best standard I have been to, I was in the Chic class room 11. The only thing wrong was no view but the Plasma TV and fire made up for it .

Although the hotel has won many awards it is not pretencious and all the staff were very friendly, the owner made a point of coming over to speak to us and enquired about our stay, felt valued and welcome. He spent much of the evening talking to residents.

No request was too much for the ever present manageress, Gaynor or her staff with a special mention to the night Porter, Gino who went out of his way to make our evening special.

I woud agree with other correspondants who fet it was a bit pricey athough I did feel pampered and well looked after. The dea I had was for Dinner and there was no set price, just enjoy the beautiful food. The breakfast was continental and you pay more for a cooked breakfast, we did not need to as the food was plentiful.

Highly recommend ths hotel for anyone looking for something a bit special for a get away in a brilliant City.

  • Liked — Friendly staff
  • Disliked — price
  • Stayed January 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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123cfc
1 review
5 of 5 stars Reviewed December 27, 2007

I stayed here just before christmas & the whole experience was outstanding.
The room we stayed in was fabulous, everything was perfect. The staff were lovely & especially kind to my young son.
We ate early in the hotel resaturant & the food was spectacular.
Overall it is one of the best hotels I have ever stayed in. I loved the real black christmas tree, the attention to detail is incredible.I was simply amazed. I cannot recommend this hotel highly enough and am very surpised at the previous comments that it is not for young people - on the contrary I think it is very suitable for anyone wanting to treat themselves at any age.

  • Liked — The bedroom & the restaurant
  • Disliked — Nothing
  • Stayed December 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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inverness
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed December 4, 2007

The gentelman who seems to be running the place is very rude!! We felt like an problem the whole time we were there?

Andy the bar/ rest manager was excellent needs to look at moving to london to get more traning & Money but fantastic for inverness.

Other than that I would not recomend this place if you wish to go for a relaxing weekend as the snobbish people & staff make you feel really uncomfortable.

This place is really not for young couples

  • Liked — The rooms were nice
  • Disliked — Staff
  • Stayed May 2007, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edinburgh
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 3, 2007

First impressions count and yes it looks so good from the car park. On entering to check in there was nobody to be seen at 4pm and after waiting for some 5 mins a guy appeared and was not especially welcoming just wanted to know our name with no attempt to make conversation. unfortunately he was the bartender and was straight back to his bar when the polite receptionist returned and showed us to our room 4 but no help was available for our luggage a must in any 5star and usually seamlessly provided elsewhere.

the view from the room is hard to believe it is the yard where the rubbish goes and is a noisy area for the chefs on a break. otherwise very comfortable and well appointed with nice feel to the place and very pleasnt dining experience. At the price and to live up to 5 stars attention to basic hospitality details is missing not helped by errors on th bill at checkout where we felt we were being interrogated.

  • Liked — contemporary decor and cleanliness
  • Disliked — out of the window the hotel yard
Stayed October 2007
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rocpool Reserve hotel & Chez Roux

Address: 14 Culduthel Road, Inverness IV2 4AG, Scotland (Formerly Culduthel Lodge)
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 Luxury Hotel in Inverness
#2 Romantic Hotel in Inverness
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Rocpool Reserve hotel & Chez Roux 5*
Number of rooms: 11
Official Description (provided by the hotel):
5 Star boutique hotel opened in February 2006. A totally renovated Georgian Townhouse featuring stunning modern original design. The hotel also has a Chez Roux restaurant with a French flair and R-bar for cocktails. All produce used is local produce. ... more   less 
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Also Known As:
Rocpool Reserve Hotel And Chez Roux
Rocpool Reserve Hotel & Chez Roux Hotel Inverness
Rocpool Reserve Inverness
Rocpool Reserve Hotel Inverness
Rocpool Reserve Hotel & Chez Roux Inverness, Scotland

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