I stayed overnight after a long drive to a business meeting. MY room was spotless and tidy and the location of this relatively new build property was fine for my purposes - plenty of car park space and easy to get to by Sat Nav.
Reception staff were helpful and friendly and my room was fine, bed was very comfortable and as another has stated it was good to have a socket beside the bed to charge phone, ipad etc.
I would have liked free wifi normally but I was far too tired on this ocassion to be too bothered that only 30minutes was free. However 24 hours wifi was only £3 which is neither here nor there.
I purchased the meal deal, 3 course dinner and breakfast for £22.99 which was good value for money. My only complaint was that I was travelling alone and was nearly 2 hours in the restaurant on the evening, waiting for food to be served. Service was poor and slow, although in fairness they were very busy, however as a woman travelling alone, it was quite a long time to be kept waiting for a simple 3 course meal.
No other complaints, breakfast was excellent and I would definitely stay here again, and wll recommend to friends and colleagues. Well done, Premier Inn.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write a review based on your recent stay at our hotel. I'm happy to see that you enjoyed your stay and found our staff to be friendly and helpful and also your room to be clean. Here at Inverness West premier inn we always strive to give 100% customer service to each of our guests.
I'm sorry to see that you had to wait so long in our adjoining Beefeater restaurant and that you found the service to be slow and poor. All feedback, good or bad, is always greatly appreciated as it means that as a business we are constantly aware of our guests experience,and if there are any ways in which we need to improve. I will be sure to pass your comments on to the General Manager of the restaurant so that it is something that can be worked on.
Thank you again for your review and we hope to have you staying with us again in the future.
Premier Inn Inverness West
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.