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“location location location” 4 of 5 stars
Review of BEST WESTERN Inverness Palace Hotel & Spa

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BEST WESTERN Inverness Palace Hotel & Spa
3.0 of 5 Hotel   |   8 Ness Walk, Inverness IV3 5NG, Scotland   |  
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Ranked #11 of 34 Hotels in Inverness
Aberdeen, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“location location location”
4 of 5 stars Reviewed May 12, 2013

Location superb . Staff excellent . Clean hotel . But it is only a three star hotel . Hotel is upgrading throughout as some parts are dated and maybe quite a bit to go . Breakfast also lets them done ., as cheap and cheerful . But still the pluses outweigh any negatives and will continue to stay here . River view rooms are probably worth the extra charge .

Room Tip: River view rooms have been modernised and larger
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, May 14, 2013
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

I’m glad to read that you are considering staying with us again. The hotel is continuously getting rooms and public area refurbished with the recent being the restaurant with an added extension.

Look forward to welcoming you back

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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618 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 10, 2013

I booked this as a suprise birthday present for my husband as he has always wanted to see Loch ness, we were greated by very friendly staff and the hotel itself was very wellcoming. Our room was one of the lovliest we have stayed in and just like I was promised when I made the booking the view from our room of the river ness and the castle was stunning. Inverness has something for all tastes (my husband loves to look at the arcutecture of old and historical buildings and I'm more of a country girl at heart). The buildings and church's have so much caricture and the church yard were fasinating to explore and then if go down by the river passed the castle you end up in some of the most stunning country side wih the snow topped hills and mountins on the skyline it was everything we could have wanted as well as what we so badly needed.
One thing though if you want to eat in some of the resturants you will need to book as they
get booked up very quickly. Jimmy Chungs chinese and Kool Runnings are 2 resturants we found that did'nt need a reservation and their food was out of this world. We found that the most we spent for a 3 course mine with a cocktail and a beer was at most £35.00. We loved our stay and hope to stay there again in the future.
We would like to say a big thankyou to all the staff at the Best Western Inverness Palace Hotel and Spa you made our first trip into Scotland one we will always will remember.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, May 14, 2013
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

I glad to read that you and your husband enjoyed his birthday weekend away at the hotel and the room was one of the loveliest rooms you’ve stayed in.

I hope we’ll see you back in Inverness soon

Kindest Regards

Laura Kelly
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 9, 2013

Amazing location looking over the River Ness, and just a few minutes walk away from the main shopping street and amenities. Rooms excellently decorated. Really nice atmosphere throughout hotel. Spa and pool facilities really good and relaxing. Breakfast buffet excellent. Staff helpful and friendly.

Room Tip: Ask for one overlooking the River, preferably on the top floor.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, May 14, 2013
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

I’m glad to read that you enjoyed your stay with us and found the staff friendly and helpful.

I hope we can welcome you back in the near future

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 3, 2013

Good location my friend and I arrived at night and it was really close to the bus station and the city center, so was easily to find the Hotel. Our plan was to go to Loch Ness at morning but at the same time spend a relaxing day without any hurry, the receptionist showed us some brochures about tours, she was really helpful and nice.
we had a really good time even though we didn't have time to enjoy the pool. I would recommend this Western Hotel, it's clean, affordable and the staff were helpful and nice
p.s. the bar close early :(

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, May 6, 2013
Dear Guest,

Thank you for taking time for a writing a review on the Palace Hotel.

I'm glad to read that your enjoy your stay with us and found the staff helpful and friendly.

I hope we can welcome you back to the hotel in the near future.

Kindest Regards


Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
liverpool
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 28, 2013

We Stayed at the Palace Hotel and Spa for 3 nights on 24/4/13.

The hotel is in an excellent location a couple of minutes from the main shopping area.

We arrived at about 1.10pm when check in was not until 3.00pm, my husband asked if there was any chance of booking in earlier, the receptionist said we could book in at about 1.45pm which was fine, but 10 mins later she told me our room was ready which was great, she also said we had a lovely room and lovely it was.

The room was huge it was at the front of the hotel overlooking the river and the castle. The shower room was lovely too and the place was spotless. The only thing missing from the shower room was a hook on the back of the door to hang clothes and also a toilet roll holder.

The breakfast was lovely with a variety of cereals and lots of nice hot food. On the first morning I had not quite finished my cereal when the waitress took it from the table and I had to tell her I had not finished, they are a little too eager to clear the tables

The gym and swimming pool were lovely.

We did have a problem on the Thursday with the heating being off in our room and it was cold, we rang receptionist who said they would sort it but it still did not come on, we decided to go for a walk and upon leaving the room I felt the radiator in the corridor and it was very hot, I stopped at the reception desk to tell the receptionist our radiator was still not on and she said she would sort it and true to her word on our return our room was lovely and warm.

This is a lovely hotel in a great location and I would certainly recommend it.

Room Tip: Ask for a room facing the river/castle.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, April 30, 2013
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel.

I’m glad to read that you enjoyed your stay with us and that you were happy with the river view room allocated to you.

I’m happy to see the receptionist had the issue with your heating was resolved and that this didn’t spoil your stay.

I hope we can welcome you back in the near future

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lybster, United Kingdom
1 review
2 of 5 stars Reviewed April 26, 2013

Following a very poor nights sleep, due to a rattling window that didn't shut properly and a tarpaulin blowing in the wind, noisy building work then started at 8 am. The room we had was much smaller than those shown in the pictures and at the back overkooking other hotel rooms. The room was however very clean and the shower room had obviously been fairly recently fully refurbished. For users information, the hotel does offer an off-site valet parking service, due presumably to the shortage off onsite parking.

Room Tip: Whilst the hotel is having building work done, I would only recommend a room overlooking the river a...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, April 30, 2013
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel.

I apologise the wind kept you awake by blowing the tarpaulin from the extension being built. I believe the high winds that evening made the tarpaulin become lose and flap about causing some distress to guests trying to sleep.

I hope this won’t deter you from using us again

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 25, 2013

I and my colleagues stayed in the Palace Hotel in April 2013 for a business trip. I have stayed in this hotel before many years ago and its been refurbished since then. It is very comfortable and the staff are helpful and friendly. We ate in the bar bistro both nights and the food was excellent. I would recommend this hotel to anyone - its in a great location overlooking the river onto the castle. Also handy for shops and bars.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, April 30, 2013
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel.

I’m glad to read you and your business colleague enjoyed you stay with us and found the staff helpful and friendly.

I hope we can welcome you back again on your next business or leisure trip

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Inverness
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 88
Official Description (provided by the hotel):
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland

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