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“Enjoyable but unfriendly” 3 of 5 stars
Review of Glen Mhor Hotel & Apartments

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Glen Mhor Hotel & Apartments
3.0 of 5 Hotel   |   8-15 Ness Bank, Inverness IV2 4SG, Scotland   |  
Hotel amenities
Ranked #20 of 34 hotels in Inverness
Bermuda
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Enjoyable but unfriendly”
3 of 5 stars Reviewed yesterday NEW

We had a nice 2 night stay at Glen Mhor. Our room was fantastic as it had just been renovated. Still lacking fittings, but clean and spacious. The views wonderful. We found the service a bit unprofessional. Noisy service and setting of tables, felt like we were in a cafeteria. Need some local Scottish charm with the service staff.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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385 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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Scotland
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We have just returned from an overnight stay at this hotel, where we had paid just over £109 for a deluxe room on a B & B board basis.

First of all I would say that the location of this hotel was the main draw for us, and this did not disappoint. Walking into town only takes a couple of minutes, yet the street that the hotel is situated on is lovely and peaceful with beautiful views of the River Ness.

Our room was located in the main building and had splendid views of the River from the bay window. The room was a great size, but when I opened the bathroom door for a quick look I was extremely disappointed as it was old, tired and in dire need of updating. The bathroom is painted a horrible dark brown colour and the suite needs to be ripped out and replaced. There is no window in the bathroom (I know is not unusual) and no extractor fan, therefore ventilating the bathroom is impossible and the only solution for this is to leave the bathroom door open, with the bedroom resulting in becoming damp. The shower itself was pretty hopeless with next to no power, thereby not leaving us feeling very refreshed.

The bedroom appeared to have been recently 'decorated'. By this, it would appear to have had a quick lick of paint and new carpet. It is such a shame that the bed was not replaced at the same time. It was an old four poster bed that looked and felt like it was going to collapse the minute you touched it. Just breathing while in bed seem to cause noise which consequently meant that we had a very poor nights sleep.

The main bedroom is in dire need of a good clean. The first thing we noticed was the significant amount of cobwebs on the window frame, which looked like they had been there for some considerable time. There were stains on the chairs which is rather off-putting and the amount of dust on what appeared to be a new mirror was just inexcusable to note a few points.

The breakfast we experienced at the hotel was adequate. I had the kippers and my husband pipped for the Highlander breakfast. We were both happy with what we received and the service was both friendly and efficient.

All things considered we probably won't be returning to the Glen Mhor as we feel that we did not get value for money, and there is plenty other choice in this area of town which seem to fair better in the ratings.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 2 days ago
I am sorry to hear of your disappointment and would like to add that this is not representative of The Glen Mhor Hotel.

The room you were allocated in is due for complete refurbishment in the autumn.... and this is the last one! Please bear in mind that we are market competitive and most part of the time cheaper than our competitor.

We will take the time to review the comments made and we will use your feedback as part of our on-going commitment to improve.
Yours sincerely,

Emmanuel M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The buildings were very tired and dated. We understand why the majority of photographs on the web site were taken in the evening. The room was small and cramped, decorated in various shades of brown (which was not inviting) and there was only one small mirror hidden behind the kettle. The riverside view was extremely disappointing and the fact we had to move furniture to look out the window in the first place should have told us to go to the nearest travel lodge. The list of hidden costs is amazing but the fact that they charge £3.85 for a bottle of water that you would have thought was complimentary definitely shocked us. After a night of sleepless discomfort, we headed to the restaurant for breakfast. After being seated at a particularly small table for 2, we both ordered the Highlander and were surprised to discover we had to make our own toast and fetch our orange juice from the buffet. Our breakfasts arrived and the 1 rasher of bacon that was overcooked on one side, 1 pork sausage, half a tomato, 1 mushroom, quartered and poached egg arrived swimming in a puddle of tepid water. I cannot find anything positive to say about our stay in the hotel and we will never be going there again. We intend to visit Inverness again but nothing could entice me to stay at the Glen Mhor Hotel again. NOT recommended

Room Tip: Stay anywhere but at the Glen Mhor Hotel
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  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 4 days ago
We were very sorry to hear of your disappointment on your last stay with us.
We will take the time to review the comments made and we will use your feedback as part of our on-going commitment to improve.
Yours sincerely,

Emmanuel M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bletchley, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Loved the view of the river Ness so relaxing, we had good weather for touring the north of Scotland, and enjoyed the Glen Mhor Hotel . Our room was very clean, the staff are lovely very helpful. Breakfast was good, great place as a base we could get too most places from the hotel.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 4 days ago
Many thanks for your very kind review.
We are glad you enjoyed your stay with us and look forward to welcoming you again soon.

With kind regards

Emmanuel M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed one night , room was clean , hotel dated in need of upgrade, breakfast had very little choice no continental choice , we were served a rotten egg that was green inside, crockery was cracked and not clean, buffet toaster burnt the bread when toasted, service was poor at breakfast .
Highlighted this to the general manager who was very nice and understanding and had a lovely manner, this hotel location is excellent right on the river with spectacular views but sadly the dinning room for breakfast and the quality of the breakfast was very poor.

Room Tip: We had a room to the back of the hotel that over looked the right of the car park, was ok
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  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 4 days ago
We were very sorry to hear of your disappointment on your last stay with us.
We will take the time to review the comments made and we will use your feedback as part of our on-going commitment to improve.
Yours sincerely,

Emmanuel M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have just had a great day at the hotel to celebrate a wedding. As we were travelling a fair distance i asked if it would be possible to access our room early ,so as to get changed .We arrived at 12noon and our room was ready for us,The reception staff were great, with nothing too much trouble for them, from ordering taxis to greeting us on return from the wedding with umbrellas to shelter us from the rain. I did not get the girls names ,but im sure the management will know who was duty on 4/7/2014.
The service at the wedding reception was very good ,as was the service at breakfast the following day.
The cost of our stay i considered expensive, but seeing as it was a special treat ,we enjoyed it.
Iwould ask the management to sort out the persistant water hammer in Riverside, as it woke us many times during the night.
But despite that we enjoyed our stay.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 5 days ago
Many thanks for your very kind review.
We are glad you enjoyed you stay at the Glen Mhor Hotel. Congratulation again to the Bride and the Groom.. !
Please bear in mind that we are market competitive.... Rates can go up indeed in Inverness, specially in the summer.

We look froward to welcoming you again soon.

Best regards

Emmanuel M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Forget this place. The rooms are so small you can only pass between the end of the bed and the wall by shuffling sideways and, because there's also a tv screwed to the wall, leaning forward over the bed: a most bizarre arrangement. The bathroom in the room we had was without natural light and one of the two bulbs was out. The general feel of the place was cut-price yet the rate we were paying was high. Nevertheless we decided to stick with it as we were only there for one night.

Bad decision. The beds are of the type with a wooden upright at each end. There's 6ft at the most between the bed ends so if, like me, you're longer than that you won't be able to straighten out. I can tell you it's torture and you won't sleep. They must have had the beds specially made to fit into the small room as a full size bed would block it completely.

In the morning I complained (for the first time in any hotel, and before this I thought I'd stayed in some bad ones). The desk-sergeant said she'd have to speak to the manager but was "sure they'd be able to sort something out". What they offered was some paltry discount off any return stay. As if I'm a masochist.

I can tell you, whatever they offer you - if they say they'll pay you to stay - run away and go somewhere else, anywhere. It can't possibly be as bad as this place.

Room Tip: go to another hotel, no question, just go.
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  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenmhormanager, General Manager at Glen Mhor Hotel & Apartments, responded to this review, 1 week ago
We were very sorry to hear of your disappointment on your last stay with us.
You would have expressed your disappointment on arrival, we would have done our utmost to accommodate your feelings.
We will take the time to review the comments made and we will use your feedback as part of our on-going commitment to improve.
Yours sincerely,

Emmanuel M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Glen Mhor Hotel & Apartments

Address: 8-15 Ness Bank, Inverness IV2 4SG, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #20 of 34 hotels in Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Glen Mhor Hotel & Apartments 3*
Official Description (provided by the hotel):
Meander along the tree lined Ness Bank and you will reach The Glen Mhor Hotel in Inverness, you discover an Inverness hotel which is perched in a picturesque setting on the banks of the River Ness in the shadow of Inverness Castle.Throughout your stay, the service will be smooth, thoughtful and efficient, provided with a genuine smile. Just minutes walk from Inverness railway station, 8 miles from Inverness Airport and even less to Loch Ness and the abundance of activities the area offers, good levels of comfort and service await at incredible value for money. Perfect for short breaks and weekend breaks in Inverness, business travel to Inverness, touring Loch Ness, visiting the Grampians and their great castle and whisky trails, and Cairngorms National Park. The wonders of Skye and Lochalsh beckon, as well as the delights of Caithness and Sutherland, with world class golf at Royal Dornoch and Brora. ... more   less 
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Also Known As:
Glen Mhor Hotel & Apartments Inverness, Scotland
Hotel Glen Mhor
Inverness Hotel Glen Mhor
Glen Mhor Inverness

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