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“Pretty Good” 4 of 5 stars
Review of Kingsmills Hotel

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Kingsmills Hotel
4.0 of 5 Hotel   |   Culcabock Road, Inverness IV2 3LP, Scotland   |  
Hotel amenities
Ranked #9 of 34 Hotels in Inverness
Edinburgh
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
“Pretty Good”
4 of 5 stars Reviewed January 13, 2013

I had a good stay at the Kingsmills Hotel. My room was pretty good - the bedroom was very large and the bed was very comfortable. The bathroom was reasonable - the décor was a little tired and some of the fittings were not in great condition. The room was quiet - I slept very well on each night of my stay.

The restaurant was reasonable - the staff were good but seem a little overworked and hence service was sometimes a bit slow. The quality of the food was good - but the menu could have had more variety. The breakfast service was ok.

All of the staff that I came across were very friendly and helpful.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigEwan_8, General Manager at Kingsmills Hotel, responded to this review, January 14, 2013
Dear Guest,

Thank you for taking your time to review the hotel. I am glad that you enjoyed your stay over all. I am disappointed that we did not manage to "WOW" you on this visit. I will investigate the staffing levels. I can also inform you that additional items are being added to our a la carte menu as of new week. It was slightly restricted directly after our Hogmanay period until our suppliers were back to normal.

I look forward to welcoming you back on your next trip to Inverness.

Kind Regards


Craig Ewan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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Truro, England, United Kingdom
Top Contributor
110 reviews 110 reviews
66 hotel reviews
Reviews in 63 cities Reviews in 63 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed January 10, 2013

A delightful hotel with, by and large, excellent service. Cleaning in the shower wasn't first class and the Table d'Hote menu was too similar for two nights running. Breakfast good enough but we had to ask for fresh eggs - and when are waiting staff, or whoever, going to realise the difference between a tea pot and a coffee pot? It's not rocket science and tea tainted with the taste of coffee is vile.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigEwan_8, General Manager at Kingsmills Hotel, responded to this review, January 13, 2013
Dear Guest,

Thank you for taking time to review our hotel. I am delighted that overall you had a great stay and enjoyed the experience and service. The points that you have raise are relevant and I will address these with the various heads of department and ensure these are acted upon.

I look forward to welcoming you back to Kingsmills hotel at some point in the future.

Kind Regards

Craig Ewan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Yorkshire
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 10, 2013

My wife and I stayed here for the first time, for the 4 day Hogmanay celebrations. We had a wonderful time, because the staffs are so friendly and welcoming, led by the hands-on approach by the manager. Their team effort was demonstrated by the delightful staff pantomime presented to the guests and written by the House manager.
The food was top notch; we have never tasted beef so good (locally sourced from the Black Isle). Haggis became an eagerly awaited breakfast regular! The wine list was diverse and reasonably priced, plus a selection of Scotch which included local distilleries which we would not find south of the border! There was no hand-pulled beer on offer, but all the standard keg beers were there including a couple of Scottish brands.
Our room on the ground floor was spacious with a queen size bed, warm and quiet. The bathroom was big enough, as it contained a shower as well as a separate bath.
The location was about 1 mile from the city centre; only 5 minutes from the A9 (we arrived by car). It is opposite a park in a very pleasant spacious urban area. Car parking on the site was plentiful and next to the entrance. The hotel interior is full of character, with plenty of cosy spaces to relax and the restaurant is also divided into different areas, making it all feel friendlier.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigEwan_8, General Manager at Kingsmills Hotel, responded to this review, January 13, 2013
Dear Guest,

Thank you for writing a guest review on your Hogmanay experience at Kingsmills. I am delighted you choose to spend Hogmanay this year at Kingsmills and we did deliver your expectation of a first class Highland Hogmanay. We work very hard to ensure that all guests are looked after and I have a fantastic team who work very well together and thrive on delivering the experience with friendly service. As you now know we have a high percentage of return guests and I do hope we will see you again either next year of throughout the year.

Kind Regards


Craig Ewan
General Manager
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Winchester, United Kingdom
Top Contributor
150 reviews 150 reviews
69 hotel reviews
Reviews in 93 cities Reviews in 93 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 6, 2013 via mobile

This is not the first time I have stayed here and I have to say that it is much better now it is not a Marriott. My room was big, clean and quiet even though it was near the lift. The staff were cheerful and even open to a bit of banter. Breakfast was great, couldn't help but have some of the haggis and black pudding. I wish the stay was more than the flit in flit out that it turned out to be this time. I look forward to going back to Inverness.

Stayed January 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigEwan_8, General Manager at Kingsmills Hotel, responded to this review, January 13, 2013
Dear Skytourist,

Thank you for taking time to write a review on Kingsmills hotel. I agree with you, we have developed, invested, refurbished and improved the quality of service since the Marriott days. We will continue to work at all of these areas in the future. Success is never final. Thank you for the recommendation and I look forward to welcoming you back to Kingsmills hotel at some point in the future.

Kind Regards


Craig Ewan
General Manager
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Turriff, Scotland
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 6, 2013

We stayed on 30th December for one night & chose this hotel as it was pet friendly. Having never taken our 2 wiemarners to a hotel before we weren't sure what to expect from the rooms. However we were pleasantly surprised that although the room was aged, it was very clean with no traces of any previous dogs being in the room. The room had patio doors which opened out to a courtyard which was ideal for walking the dogs. The hotel facilities are of a high standard, reception is a well presented, comfortable area. We used the pool & spa facilities which was quite busy in the early evening with children (the pool isn't really large enough for any serious swimming). Breakfast was of a very high standard, plenty choice of pastries, cereals, porridge, juices & a well stocked hot breakfast buffet which was regularly refreshed so nothing dried out. The service was friendly & helpful & we would not hesitate on booking this hotel again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigEwan_8, General Manager at Kingsmills Hotel, responded to this review, January 13, 2013
Dear Guest,

Thank you for your guest review and I am glad you enjoyed your recent stay. We are a very friendly hotel and we do welcome; families, dogs and anyone who wants to have a relaxing break in the Highland capital.

Haste ye back.

Kind Regards


Craig Ewan
General Manager
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Derby, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 3, 2013

This is now our seventh Hogmanay at Kingsmills and I can certainly say that we are already ecstatic about returning for an eighth Hogmanay on 28th December 2013 if not before- that was how fantastic our whole experience from 28th December 2012 to 2nd January 2013 was! The Kingsmills amazed us in every way this Hogmanay and the Highlands and Islands Tourism 'Best Hotel' award that the hotel won last year is extremely well deserved.

The staff are absolutely amazing and go out of their way to ensure that their guests have a fantastic time. My sister is a fussy eater, but thanks to the food and beverage team being so accommodating, a delicious, simpler alternative to the dishes on the table d'hote menu (such as chicken and chips rather than a chicken roulade) was always offered and she always thoroughly enjoyed it! Members of the management team greeted us like long lost friends as soon as we walked through the door, being very helpful in assisting us in getting our very heavy luggage to our room, and the manager and his assistant were always there for a chat in the evenings and asking to make sure everyone was enjoying their experience- which we without one shadow of a doubt were!

The rooms, 203 and 205, were exceptionally comfortable and cosy- particularly the beds which are the softest most comfortable beds I have ever slept on! They are always extremely warm and inviting, beautifully decorated with tartan armchairs, rich red throws and Highland paintings, and spotlessly clean. The bathrooms are also extremely clean with giant luxurious baths and power showers.

The lounge and bar area is extremely comfortable and cosy, with big, squidgy sofas, inviting warm décor and a beautiful tartan carpet! Worth spending some time here relaxing with some Irn-Bru or coffee or a wee dram!

Food quality was- in one word- magnificent. Every meal was imaginatively prepared to wonderful traditional Scottish recipes, as well as a few creative fusion recipes using the finest fresh local ingredients and tasted to die for. The chef and his team must be congratulated for their creativity and talent- highlights were the perfectly-cooked Wester Ross venison medallions on 29th December, the mocha crème brulee, the Cullen skink and salmon en croute on 30th December, the fillet of black isle beef on the Hogmanay gala menu and the spectacular grand buffet on New Year's Day- which was truly irresistible and had some of us going up for five courses! Especially delicious were the partan bree (crab soup), the cheese and tomato gnocchi and chocolate mousse on this buffet. Breakfast was also always very tasty with a huge choice of cooked and cold options, and the choice on the New Year's Day brunch was outstanding- particularly the venison sausage! The highlight, though, had to be the most mouth-wateringly delicious bowl of haggis, neeps and tatties in all the Highlands which was enjoyed at the Hogmanay ceilidh at 1am- so delicious some of us went back for two or even three more bowls.

No Scottish Hogmanay would be complete without entertainment and I have to say, the Kingsmills excelled itself once again in providing the most fabulous Hogmanay fun. A huge highlight was the Segway safari on New Year's Day which gave guests the opportunity to ride a Segway through the hotel's beautiful gardens- what tremendous New Year's Day fun! Though the Michael Buble tribute act on 30th December was not to my tastes, other members of my family thoroughly enjoyed it and had a wonderful time dancing, I have to say the hotel has done fantastically well in providing entertainment for everyone. The ceilidh and disco at Hogmanay was a huge highlight and struck the perfect balance between traditional Scottish and pop music- and also showcased some of Scotland's pop music talent! Bruce MacGregor and friends provided the most amazing display of Highland fiddling, Gaelic song and plenty of craic to finish off a fantastically fun New Year's Day!

The hotel did put on activities for Hogmanay package guests throughout each day, but if your passion is Highland touring when in Inverness, you're in the best possible location to explore the most stunning corners of the Highlands. Loch Ness is just down the road, the awe-inspiring Torridon mountains an hour and a half away, Applecross and the Wester Ross coast two hours away via a breathtaking mountain road, every road from Inverness will take you away into gorgeous scenery with the vista changing at every corner!

When you've had a Highland expedition, there is always a beautifully warm spa bath and delightful little swimming pool- always quiet and relaxing- to enjoy in the leisure club.

Thank you so much Kingsmills for all your hard work in making this the best Hogmanay ever. No matter when you come to Kingsmills though, you can be assured of a warm welcome, a cosy room, delicious food at every meal and a hot, relaxing spa- we can guarantee!

Best wishes, Edward, Linda, Alan and Georgina, Rooms 203 and 205

Room Tip: Ask for a room on the second floor of the main Kingsmills Hotel, numbered 200 to 210! You will be sl...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigEwan_8, General Manager at Kingsmills Hotel, responded to this review, January 13, 2013
Dear Guest,

Thank you for the very detailed and extremely positive review of you and your family's Hogmanay experience. We do take a huge amount of planning and personal ownership to ensure all our plans are delivered to the the highest possible level of service whilst remaining friendly, cosy and informal in the most. Chef will delight with your feedback on the food and he will be inspired to write up more inspired menus for next year, which we will have complete by the end of this month. I look forward to welcoming you and the family back to Kingsmills Hotel once again.

Kind Regards


Craig Ewan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterhead, United Kingdom
Top Contributor
104 reviews 104 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

We were welcomed by friendly staff on the front desk which carried on through our stay at this hotel.
The room was excellent with plenty of space with a nice with the bathroom area being just as spacious. A nice big powerful shower separate from a bath was real accommodating in the cold evening
Had a nice meal in the restaurant although limited choice as the hotel was mot busy it was still a tasty meal, Breakfast also was very nicely presented buffet style and also well received.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigEwan_8, General Manager at Kingsmills Hotel, responded to this review, January 13, 2013
Dear Guest,

Thank you for your review from your recent stay.

I appreciate all your comments and ensure the positive feedback is passed on to all involved in delivering your service. I was delighted to read you were impressed with the bedrooms, showers, staff service, food quality and the overall stay.

Our menus were more limited in offering selection during your last stay due to christmas and new year more limited deliveries. This has returned to normal since the Hogmanay holidays have passed. I hope to welcome you back to Kingsmills hotel at some point throughout the year.

Kind Regards

Craig Ewan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kingsmills Hotel

Address: Culcabock Road, Inverness IV2 3LP, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Inverness
#5 Family Hotel in Inverness
#8 Romantic Hotel in Inverness
#14 Business Hotel in Inverness
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kingsmills Hotel 4*
Number of rooms: 114
Official Description (provided by the hotel):
conservatory a la carte restaurant and also Inglis table d' hote restaurant ... more   less 
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Also Known As:
Kingsmills Hotel Inverness, Scotland

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