We had two rooms here which were fairly average small hotel rooms. They were very expensive for what they were but Inverness was very busy so little choice on the day.
I think I'm being kind with the 3 stars though as the service was uniformly awful.
I waited 20 minutes at reception simply to find out what room I was in, the rest of my party having checked in already. There was one person on the check in desk and a pressing scrum of people waiting to be served. I tried asking the restaurant if they could look it up on their computer but the unfriendly girl there said she was too busy - complaining about other staff members to her colleague as it turned out - as the whole check in queue could hear. After 20 minutes of chaos, I went back to my car, got my phone and called the hotel to ask what room I was in.
As we were very tired, I tried to order room service but the phone continually rang out. Eventually I went down to the restaurant and asked to order room service as my son was really tired. They told me they were too busy to take my order and that the barman would have to do it. So I went to the bar followed by the restaurant host who told the barman loudly that he'd have to take my order as they were too busy. They then had a fascinating argument in front of me and all the other bar patrons about who was busiest. In the end a barely polite man took the order.
The food was fine, as was the breakfast, but this was again marred by the staff who seem to think that patrons will respond well to condescension, sloppy food handling and stories about how wasted they were last night.
The bones of this hotel are fine, the rooms OK, it even has a pool but they have a problem with their service that was so extensive that I doubt they could all just be having a bad day.
- Also Known As:
- Thistle Inverness Hotel Inverness
- Thistle Inverness Hotel
- Inverness Thistle Hotel
- Inverness Thistle
- Thistle Inverness Scotland
- Official Description (provided by the hotel):
- Inverness is the economic heart of the Highlands. Located just outside the city centre, Thistle Inverness is fully geared up to meet the needs of the business community. We’re also within easy reach of the Loch Ness, which makes us the perfect base for leisure travellers looking to enjoy the fabulous Highlands’ scenery. ... more less
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