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“Great place, great location, great staff...” 5 of 5 stars
Review of The Waterside Hotel

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The Waterside Hotel
3.0 of 5 Hotel   |   19 Ness Bank, Inverness IV2 4SF, Scotland   |  
Hotel amenities
Ranked #18 of 34 Hotels in Inverness
Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great place, great location, great staff...”
5 of 5 stars Reviewed January 9, 2013 via mobile

We've stayed at the Waterside for the past 5 weeks including over the busy Xmas period.... Can honestly say the service and hospitality we have received has been fantastic... Nothing is too much trouble for Helen (reception supervisor) or Mark (bar manager) they have both provided us with everything needed for a comfy stay and thanks to Helen a good deal which was within our budget.
I've stayed in 3 different rooms and all have been lovely, comfy beds, new TV's and Wi-fi.. Not much more you could ask...
The food is of high quality and a pint in front of the open fire must be tried... And maybe a wee dram of whiskey!
We will definitely return and would recommend the Waterside Hotel to anyone without hesitation.

Stayed January 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterside1819, Owner at The Waterside Hotel, responded to this review, January 14, 2013
We are absolutely delighted that you experienced what we all strive to offer - warmth, friendliness, comfort, good service allied to great food and drink.
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345 reviews from our community

Traveler rating
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    117
    57
    32
    24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Inverurie, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2013 via mobile

Just back from a three night Hogmanay special break. What can I say? It was truly wonderful, we had a room on the 2nd floor in the felstead townhouse next door. The food was absolutely tremendous, breakfast was delicious, the three dinners we had were super, top quality menus with top quality service. The staff, the management truly have the customer at the forefront of their mind, well done to you all for providing such a wonderful enjoyable time.

Stayed December 2012
Was this review helpful? Yes 1
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Waterside1819, Owner at The Waterside Hotel, responded to this review, January 5, 2013
We are all absolutely delighted that our New Year Festive programme was so much enjoyed by all our resident guests along with the numerous locals who joined in. Thank you for taking the trouble to write your complimentary critique, it is a real morale booster to us all. HAPPY NEW YEAR!
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Bonnyrigg Scotland
Top Contributor
188 reviews 188 reviews
32 hotel reviews
Reviews in 63 cities Reviews in 63 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed December 27, 2012

We had a late lunch with the family on the 22nd December and were very happy with the food and the service. There was a little time spent whilst we awaited our table to be prepared, and perhaps the staff should have offered us a seat in the lounge area rather than have us stand in reception!

The meal was very well cooked and served and was extremely good value.

Our three year old grand-daughter was well catered for too!

We will certainly return

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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buckie
Top Contributor
115 reviews 115 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed December 18, 2012

Have just returned from the Waterside Hotel and my partners works Christmas party night. This is our second visit to this hotel and I feel i have to give an honest review.
The Positives:
The room we were given was adequate,clean and comfortable but the shower is tiny and would really not be suitable for larger people.
The lounge area is pleasant and warm and has a good atmosphere.
The meal we were served as part of the party night deal was really good and served hot.
The service was good given that the staff were rushed off their feet(during the party night)
The Negatives:
The staff are mediocre at best,the receptionist whom I remembered from last year has a most unfortunate manner and does not try to engage with quests nor make any eye contact with them.She does the job and no more!!!!
The waitress at breakfast would be better suited to commanding prisoners,on entering the breakfast room she barely gave us time to sit down before demanding to know what we wanted to eat and if we would be having anything form the buffet.We hadn't even had time to look at the menu!! Her people skills are simply awful.
I do appreciate that Sunday was a busy day for them but people are not automatons and need to be afforded a little courtesy and respect.This young lady has a way to go in customer service. She actually came across as very intimidating in her hurry to get us served and out of the way.
Again on checkout we met the dour receptionist who (again) made no eye contact or pleasantries and did not even raise her head about the reception desk.
I try to be fair when reviewing hotels and i have years of hotel experience myself so feel i am almost qualified to comment and in all honesty the staff at the Waterside are in need of some serious training. If their lack of customer service is down to their personalities well they need to look for new jobs,as they just didnt measure up this weekend.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moray
Top Contributor
130 reviews 130 reviews
21 hotel reviews
Reviews in 58 cities Reviews in 58 cities
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed December 14, 2012

We ate in the conservatory restaurant: "RefleXions" [sic], which was mostly empty during this twilight zone between the commercial kick-off of Christmas and the time when all the office parties would liven up this sort of place. All a bit depressing really!

The food was adequate but the waiter brought the wine to the table already opened. We then discovered that it was the wrong one but, by this time were too disheartened to comment.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Service
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Waterside1819, Owner at The Waterside Hotel, responded to this review, December 19, 2012
i am really disappointed to learn your recent experience dining at The Waterside. twilight Zone may be a fair assessment. Sadly, in the industry and sometimes we are no different, when things are very quiet the focus dwindles. Shouldn't but can. However, fundamental good service service points should not be comprised. These obviously were.

Please email me at gm@thewatersideinverness.co.uk to tell me a little more (descriotion of waiter e.g. British or foreign, appearance) so that I can investigate this, correct for the future and try to make amends.
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Scotland UK
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed December 9, 2012

We stayed at the hotel as a wee treat for ourselves. And yes, it was a treat from
the lovely warm welcome we recieved from Helen on reception, to our IMMACULATE room, and the lovely well cooked HUGE breakfast.
Our room (103) is classed as a superior room, and it certainly was in every way. What a lovely, spacious comfortable room it was. There were even 2 large comfy lounge chairs to sit in while watching TV, or just gazing out the window enjoying the view over the river Ness. The HUGE superking sized, super comfy bed with gorgeous bedlinen and super pillows was certainly in my top three of beds which I have slept in on my travels. And the bathroom was almost certainly the cleanest! Not a fingerprint, smear or watersplash or a mark of any kind in this lovely contemporary bathroom. I could rave about the cleansliness of this bathroom for HOURS......I have been head housekeeper of several hotels and I know just how hard it is to have staff who KNOW how to clean properly and can be trusted to keep up the standards which are expected.
Overall the room was excellent.
The staff we found to be pleasant, relaxed and very freindly, which adds an awful lot to your stay in any hotel.
Breakfast was hot, well cooked and tasty and the service from the breakfast staff was cracking. Lovely, cheerful Lassies which made us smile.
The exterior of the hotel is well cared for and well maintained, as well as plenty of car-parking at the rear of the building. The high standard appearance of the outside of the hotel in maintained throught the interior. It is warm, welcoming, and cheerful with lovely decor and comfy seating areas.
Oh, and I must mention its location......no more than 5 mins walk in BIG heels to town! (Its about a 10 minute walk from train and bus station to the hotel). Ideal location for shopping and a night out in this vibrant city with its buzzing nightlife and some terrific resturants

I have stayed in many hotels over the years, and most I havent reviewed because the were indifferent, impersonal, and "just a room to sleep in". Absolutly NONE of these descriptions applied to the Waterside

Even though we were only able to stay 1 night, we certainly enjoyed our time there and would never hesistate to recommend it to anyone.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
1 review
4 of 5 stars Reviewed December 4, 2012

We stayed for a long weekend (Fri-Mon) at the end of November 2012. The staff were very welcoming & friendly and the log fire in the lounge/bar was a much appreciated feature when coming in from the sub-zero temperatures outside. The wi-fi throughout the hotel was fast & reliable, the breakfasts were good and plentiful and the view from the restaurant, by it's riverside setting, was enchanting. The double room was bright & spacious - my only criticism would be of the toilet/shower room which was a fairly cramped affair (a larger person may have struggled to get through the shower door). The location, a 5 minute walk away from the centre, was ideal and I would recommend to any couples or groups of friends looking for a good base to explore Inverness & its stunning surroundings.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Waterside Hotel

Address: 19 Ness Bank, Inverness IV2 4SF, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#17 Romantic Hotel in Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Waterside Hotel 3*
Number of rooms: 35
Official Description (provided by the hotel):
Beautifully and centrally located on the river Ness banks, The Waterside Hotel offers comfortable accommodation, very friendly staff and outstanding cuisine. Management at staff will help you plan your stay in Inverness making sure you make the best of your stay in the capital of the Highlands. Inverness city centre, Eden Court Theatre, Saint Andrews Cathedral and The Ness Islands are all within 5 minutes walk from the hotel. Loch Ness is 8 miles away. ... more   less 
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Also Known As:
Waterside Hotel Inverness
The Waterside Hotel Inverness, Scotland

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