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“Lovely Hotel” 5 of 5 stars
Review of Royal Highland Hotel

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Royal Highland Hotel
3.0 of 5 Hotel   |   18 Academy Street, Inverness IV1 1LG, Scotland   |  
Hotel amenities
Ranked #23 of 34 Hotels in Inverness
Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Lovely Hotel”
5 of 5 stars Reviewed May 12, 2013

We spent last weekend at this hotel and had a lovely time. I had bought the deal last year and it had to be redeemed before 5th April but circumstances prevented us from being able to travel then. When I contacted the hotel to ask if the deal could be extended they fitted us in a month later which was great. Our room was excellent, we had the usual tea coffee tray but also had little extras; different teas, sparkly & still bottled water, hot chocolate (although we only had one and not 2) and little biscuits. The bathroom was a great size with complementary toiletries.
Our deal included a 2 course meal for 2, 2 cocktails and a bottle of wine and was thoroughly enjoyable. I had the chicken stuffed with haggis sitting on a bed of mash and surrounded by a beautiful sauce.
The staff were friendly and the buffet breakfast catered for everyone with hot and cold foods, various teas and coffees. Yes, the juice, coffees and such came from a machine and you had to make your own toast, so what!. I can't believe the feedback from some people, we had a lovely breakfast and the coffee was lovely, even if it did come from a machine. (all you had to do was walk over and press a button - no problem)
Such a welcoming, cosy place to stay with an olde worlde feel and a beautiful staircase.
I would definately go back to this hotel, better than the cold feeling of modern new hotels with much higher prices. We had to come on the train from Glasgow but the hotel is right next door and the only thing that spoiled the weekend was the rain but you cant control the weather (although some people would even blame a hotel for that)

Room Tip: I cant say about the rest of the rooms but ours was room 201 and looked over the entrance to the hot...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this review, May 13, 2013
Thanks for the kind review - we are glad that you enjoyed the stay - and we look forward to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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842 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Connecticut
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 9, 2013 via mobile

Noting negative to say about this lovingly restored hotel in the grand scale. Our room was large and comfortable. The bathroom had the largest tub I have ever seen in a hotel and was perfect for a great soak after walking about the town. Breakfast was very good and varied with something for everyone and dinner was delicious. We had the duck breast and it was perfectly done as were the vegetables. The hotel offers free WI-FI which is a real plus. The lobby and the grand staircase is beautiful and scattered around the hotel is artwork by Scottish artists.

Stayed May 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this review, May 11, 2013
Thank you for the kind review - we will share it with the entire team and we shall always try to provide the best of services to our guests. We hope to welcome you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 8, 2013

Our stay here was very disappointing and we were glad it was for one night only.

We booked a Royal Room which is supposedly one of their premium rooms. It was so small that there was no room for even one armchair. To watch TV you had to sit on the bed. It did not have a bad view; it had no view at all as the station roof blocked out the window.

Breakfast was like eating in a canteen - everything was DIY.

The only member of staff we met was the receptionist and she seemed to relish being unable to help with any request. Highland hospitality was entirely lacking.

Even its excellent location next to the railway station will not tempt us to stay here again.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this review, May 11, 2013
Thank you for the review - we hope we have clarified the points raised thrugh the email sent to us and replied to. We look forward to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 7, 2013

The staff was so friendly. The rooms were quaint and well appointed for the age of the hotel. The hotel is well placed for adventures in Inverness being central to shopping and a short walk to the water. I would highly recommend staying here for the history and the fun.

Room Tip: Make sure you ask for non smoking if you don't want a smoking room
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this review, May 11, 2013
Thank you for the kind review - we will share it with the entire team and we shall always try to provide the best of services to our guests. No brief description that describes the Hotel can be better than the one you had stated and we hope to welcome you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 7, 2013

Stayed for a couple of nights on a Groupon - researching the area for a possible move. Can't fault the price - peanuts. Car parking is, yes, limited but there's a multi-storey not too far away once you've dropped the stuff off. If you have disabilities then an able-bodied driver is a must! Nice lobby - but I'm not a great hanger-round in lobbies! Nice staircase but not assisted by some awful corporate 'art' together with side-lobbies of 'thinking' art (i.e. the artist wanted to explain something - usually himself). It's a big station hotel from the era of steam and so is a bit tired in places. Room good (though small), bed good, bathroom good, dinner in Ash restaurant good.
BUT I shall never, ever forget what was, to me, the worst example of mechanised self-service breakfast I've ever eaten - sorry, left half-eaten. This was coach-tour-chicken-battery processing at its worst. A fruit juice machine, a coffee-tea machine, a packet cereal selection, a tub of congealing porridge which tasted burnt (i.e. burned during cooking then allowed to go cold), a range of the most appalling congealed and cold 'hot buffet' choices I can remember. Even the revolving toaster - usually efficient (in other places) - produced limp lukewarm toast.

The staff were fine although your chance of actually communicating with one of them was slim.

But maybe everyone had an off day and this slop wasn't typical? My advice, if the location is what you're after and the 'titanic stair' turns you on, is to give the breakfast canteen culture a miss and have breakfast in one of the numerous good eateries around (though maybe you'd have to fast a little longer on a Sunday)

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this review, May 11, 2013
Thank you for the review. In all our sales literature- both off and online- we mention that we offer an extensive Scottish Buffet Breakfast and, as can be seen from the reviews immediately before and after this, it can be seen that the majority of our users enjoy the same. However, we have taken note of all the points raised and shall certainly look into whichever area needs our attention. While apologising that we did not come upto your expectations this time, we would definitely like to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 4, 2013

It's an excellent place with the best location in town; next to the train station. Our room was very clean and spacious; bathroom was lovely with nice toiletries. Breakfast buffet was a pleasant surprise as well.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this review, May 11, 2013
Thank you for the kind review - we will share it with the entire team and we shall always try to provide the best of services to our guests. We hope to welcome you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 4, 2013 via mobile

Stayed here with colleagues for a night will visiting Inverness for business purposes.

Hotel is smack bang in middle of city centre, right next to rail station. Excellent location for city hotel. Car parking extremely limited which we found a down side however, we did manage to get a space eventually.

The rooms are clean & well presented. I would add they could do with a little updating as did feel rather dated. Pleasant & comfortable enough. The duvets are very thin so if you feel the cold I would recommend an extra blanket. All in all, the rooms were average to good standard & what you would expect.

Service was very average to the point we had to chase staff for 20 minutes so as we could pay for our drinks before leaving. I would suggest this is not great customer service. When we did deal with staff they were pleasant enough. Nothing amazingly outstanding or above & beyond.

Food for breakfast was what you would expect with plenty choice so no complaints. We didn't eat dinner here as went elsewhere so cannot comment on the evening dining.

Taking all the above into consideration I would stay again if staying in Inverness for business & required a very centrally located hotel. Not much above average in my humble opinion but dies the job you would expect.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
culcabock, Public Relations Manager at Royal Highland Hotel, responded to this review, May 11, 2013
Thank you for the kind review - we will share it with the entire team and we shall always try to provide the best of services to our guests. We have noted your comment on the bar services for which we apologise and we would like to reassure you that appropriate corrective action has been initiated. We hope to welcome you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Highland Hotel

Address: 18 Academy Street, Inverness IV1 1LG, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #23 of 34 Hotels in Inverness
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal Highland Hotel 3*
Number of rooms: 86
Official Description (provided by the hotel):
The Royal Highland Hotel is the oldest hotel in the centre of the Highland capital, Inverness. In 2000, the property was carefully restored, retaining its unique character associated with the bygone age. As soon as you enter the hotel you will appreciate this. In the foyer the grand staircase, the inspiration for the Titanic's staircase, leads to the 84 spacious refurbished bedrooms - all with very high ceilings. The decor is rich with traditional furniture and deep colours. The rooms all have soft furnishings and antique style furniture. The excellent bathrooms are generally medium to large in size. For over 151 years, the hotel has been looking after travellers from all over the world. Perhaps its popularity stems from the fact the hotel is a grand place to stay. Large bedrooms, large lounge areas, quiet meeting rooms, good food, prime location and friendly staff all play their part. All local amenities close to hand, but within a 5 minute drive you are out into the dramatic Highlands. Lochness is only 7 miles from the hotel. ... more   less 
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Also Known As:
Royal Highland Inverness
Hotel Royal Highland
Royal Highland Hotel Inverness, Scotland

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